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Rated 4.2 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by whitby stopped off on the way to Whitby as I/we have been passed this hotel many times 06 August 2014
Rated 5.0 out of 5.0 by Very enjoyable stay; excellent customer service We have stayed at many Holiday Inns, previously, and this one didn't necessarily inspire confidence from the outside: just off a roundabout off the A1. However, as soon as we arrived at reception, the experience picked up. Every member of staff, starting with the receptionist, was outstanding, and seemed genuinely concerned with our having a good stay. We had booked an executive room (the only twin room available when we booked), and this was huge, well appointed, and well equipped. Everything worked, and the beds were extremely comfortable. Situated well away from the road, albeit with a view of the inside workings of the hotel, the room was very quiet, with no road noise from the nearby A1. We ate in the Italian restaurant that night, and enjoyed a wonderful meal. Breakfast, the next morning, was fine, although there was a significant wait at the hot breakfast counter where several items seemed to run out at the same time, and seemed to take a long time to arrive. However, this notwithstanding, the breakfast was much enjoyed. The inside of the hotel is full of lovely Art Deco features, and the signage matches this, too. Although there are many signs of Holiday Inn corporate image, even this is replaced by the Art Deco signage. If in the area, again, I wouldn't hesitate to stay here, and cannot commend the staff highly enough. 05 August 2014
Rated 5.0 out of 5.0 by Excellent hotel with very friendly staff I stay at this hotel on a regular basis and I have never been disappointed. The rooms are very modern and always clean. The beds are very comfortable. You get complimentary water and orange juice in the fridge and a choc bar and there are tea making facilities. There is an excellent pizza restaurant in the hotel which also serves excellent pastas and you can also eat old favourites such as fish and chips in the bar area. The staff here are very helpful and friendly. There are also gym facilities available in the health club but I have never had time to use them. All in all excellent. Mr Solomon 02 August 2014
Rated 5.0 out of 5.0 by A great stop-over Good size room - very clean and function able. Excellent restaurant for both dinner and breakfast. Varied menu, food well cooked and plentiful. First class service throughout. 28 July 2014
Rated 5.0 out of 5.0 by Getting an upgrade improved the standards Booked this hotel for the second year in succession as last year we had good service albeit it was the hottest summer that year. This year we were offered an upgrade from a Standard room to a Suite for a minor additional cost which we were glad we took up. As we were stopping off on our way to Scotland, we really enjoyed the upgrade with its extra facilities - the Queen size bed was worth it. The staff were courteous as usual and the restaurant facilities were also as good. We originally booked without the evening meal facilities but the hotel allowed us to change our mind at the time of checking in which helped matters. Would I recommend this Hotel to anyone else? Yes, without hesitation to the point that we will book again when next on our way to Scotland. 28 July 2014
Rated 3.0 out of 5.0 by Comfortable bed and good size room comfortable bed but we could hear the traffic outside,which was very busy 21 July 2014
Rated 5.0 out of 5.0 by Superb stopover in an ideal location The external appearance of this hotel betrays its interior; the exterior appears very traditional, the interior is ultra modern. The rooms and other facilities set an excellent standard and there was little noise despite the hotel's being sited on a very busy motorway junction. We certainly intend to use it in the future. 19 July 2014
Rated 5.0 out of 5.0 by What a suprise First time that we have used a Holiday Inn. Expected value for money which which we certainly got but the experience was what we would expect from a 5* hotel. Would definately use this hotel again. 17 July 2014
Rated 2.0 out of 5.0 by Front Desk I felt the person on the front desk was not the most friendly person I had ever met,and the first contact is the most important for any guest feeling good about there future stay. 09 July 2014
Rated 5.0 out of 5.0 by Bike ride Tour de Yorshire The hotel was excellent, room clean and comfortable. Breakfast and evening meal great. All the staff very polite and helpful. 09 July 2014
Rated 5.0 out of 5.0 by great welcome Driving past this hotel twice a week, I was really surprised and delighted to find the hotel far exceeding my expectations when I stayed there. The room and general hotel condition was modern and up to date. 08 July 2014
Rated 3.0 out of 5.0 by A good refurbishment by HI An unusual location this hotel looks old and tired from the outside. The carpark is reminiscent of an old lorry park on the long journey north to Scotland. But walk inside and you find a well designed, comfy and clean hotel (2014). the staff were extremely friendly, one particular waiter on the breakfast service should be awarded employee of the year for his helpful, polite, fun and courteous service. The rooms are modern in fit out and very comfy, the front I suspect is a little noisy, my room at the back was perfectly peaceful (207). I would recommend it, but its not the cheapest in the area by a long way, and I can still not believe WiFi isn't included as standard. 04 July 2014
Rated 4.0 out of 5.0 by good renovation A good renovation and upgrade of a very poor hotel I once stayed in I have added this hotel to my recommended list. 02 July 2014
Rated 1.0 out of 5.0 by Noisy Stay Booked two rooms well in advance for me and my dad. Was wedding on at same time so noise throughout the night and people running up and down corridors banging doors. Didn't get much sleep. Complained to the desk staff and they just said they usually put non wedding guests on other side of the hotel, obviously they never bothered with us. Complained online but didn't really get any joy just an apology and hope you enjoy your next stay. Well there won't be a next stay after this experience. My bed was uncomfortable and lumpy my dads bed was fine he said. The room was clean and nice bathroom. Had food from the bar and a few drinks and were left with our dirty plates and glasses piling up for 3 hours before anyone cleared the table. Not a good stay and terrible value for money. 02 July 2014
Rated 2.0 out of 5.0 by Problems Why was it necessary to produce a credit card on 3 separate occasions? The receptionist was rude when this was queried saying "you should know that this number of requests is common if you have stayed in hotels before. An extra night's accommodation was booked in person but on checking in, there was no record of the booking. The room at the front of the hotel was subject to significant road noise. On the plus side the hotel and room were clean and well appointed and up to and beyond some of the Holiday Inns in which I have stayed. 29 June 2014
Rated 4.0 out of 5.0 by NICE HOTEL. Quality hotel with nice helpful staff and very good food. Bedrooms are clean and well presented. We found that when we go back we will need to book a king size bed due to standard room beds being too small. Only gripe we had. Food is good in the lounge with a decent choice. Breakfast gives a choice to suite every need. If you leave hungry then you can only blame yourself. Pity about the bed issue, but will go back. 18 June 2014
Rated 5.0 out of 5.0 by Refreshing and relaxing for a short stay. Very pleased with the 2 night stay everything here in the room and everything out and about with the A1 and A66 nearby, Along with a very warm welcome a pleasant and relaxing stay (the pool added to that !) 18 June 2014
Rated 4.0 out of 5.0 by Great, relaxing hotel Very relaxing hotel in a handy location. Good wireless service, friendly staff, good food and good value for money. Highly recommended 18 June 2014
Rated 5.0 out of 5.0 by Scotch Corner Hotel This hotel has been very sympathetically modernised retaining the charm of its era. The staff are friendly and welcoming, offering excellent customer service. The rooms are very tastefully decorated and comfortable. For eating, the Italian restaurant offers great food and a very friendly ambience. This is one of the best, if not thee best Holiday Inn I have stayed at. 17 June 2014
Rated 5.0 out of 5.0 by Second stay This is my second stay here and both times have been excellent. Clean modern with a nice bar area, comfortable rooms with complimentary water and juice in the fridge. My only issue was the heating came on during the night and I couldn't get it to go off again - probably easy to do but not in the middle of the night. So too hot in the room. Thank goodness for the water in the fridge though! An excellent place to stop over on a North/South journey - or South/North for that matter. i will happily stay here again. 16 June 2014
Rated 5.0 out of 5.0 by Ideal location The hotel location was perfect for our journey plan. I passed it many times over the past 30 odd years but now it is a keystone to any planned trips! 14 June 2014
Rated 4.0 out of 5.0 by Great Hotel. Actually, apart from a few issues including poor mattress, minor cleanliness and maintenance issues, it was a fantastic hotel with good food and environment. We would stay again, but make sure we understood what events were going on and where our room was situated compared to the event. Also, although I could get my iPhone etc to connect to the wireless network, Macbook was very reluctant. 11 June 2014
Rated 5.0 out of 5.0 by A good two days here. An excellent place to use as a base for the surrounding area. Richmond is nearby, but watch out for the parking restrictions. It cost me £25 as I did not notice the signs regarding 'disc zone'. I looked for parking meters and thought it was OK as I did not see any. Barnard Castle is also nearby and a nice place to visit. Traffic Wardens there as well though. The hotel is very nice with a good selection of bar or restaurant food, served by attentive and friendly young staff. The rooms are very nice as well although I found it hard to manage the air conditioning. We like a cold room and had to open the window - not too clever for a quiet sleep when you have the A66 outside. Also had a small problem with a sink but the staff immediately attended and gave us another room a very nice G 07 June 2014
Rated 2.0 out of 5.0 by Uncomfortable bed but good service Everything about the hotel was very good except the mattress was unbearably hard. If you like sleeping on a marble slab this hotel is excellent value for money in this area. 04 June 2014
Rated 5.0 out of 5.0 by in the north east, go there! every thing was fine.even the 2 slices of italan bread for 4.75 ! 03 June 2014
Rated 5.0 out of 5.0 by Fantastic Customer Service very impressed with the customer service at this Holiday Inn. Very friendly, attentive staff. Nothing was ever too much trouble 02 June 2014
Rated 5.0 out of 5.0 by GOOD STOP OVER The exterior view of the hotel is not very promising, it looks very 1950s and austere, it could do with a bit of greening up / exterior decoration, however the interior has had a major make over and is very clean and modern. The staff were very friendly but I felt sorry for the lady on reception who checked me in at about 6pm, was still on duty when I got back at 11.30pm and was there when I checked out about 9.30am - she must have had very little sleep but was still bright and cheerful. Room was clean and comfortable and well furnished. The fact that breakfast was extra was a minus point, but seems to be the norm these days, but the cafe in the lay by around the corner on the A66 benefited in that I bought breakfast there. I would be happy to stay again. 31 May 2014
Rated 5.0 out of 5.0 A lovely weekend All in all we had a lovely time my niece was getting married and the ceremony and party was being held here . I only had a slight hiccup re one room but apart from the man not sorting it or if he had come back to me to say sorry cannot do that would have been fine never mind we had a fantastic time and would do it again ...in actual fact I'm staying soon at the Black prince Holiday inn and we are all looking forward to it . Highly recommend a lovely place. 31 May 2014
Rated 5.0 out of 5.0 by one night stop over this was a quick stop over on the way to the Lake District which turned out to be an excellent choice - upgraded to executive room which was spacious, food in restaurant good quality and breakfast was even better, plenty of choice just minor point though - Love coffee in the morning and was a bit sad that it wasn't up to the standard you would expect of this hotel - 26 May 2014
Rated 4.0 out of 5.0 by Lovely Hotel I enjoy staying here as it is friendly very clean and the food is excellent but I do have a moan.......the hotel has loads of staff except on reception which can make leaving a long process although the staff always apologise. 24 May 2014
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