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Rated 4.4 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Still some people Care I had to over night in IAD and my luggage was "sent to the wrong destination" The manager on duty was great. I had to go to the Walmart to buy some clothes she organised me a taxi and off I went. After buying some "Designer pants and shirts" LOL I grabbed the same taxi back. I had an issue with the cab driver but the manager on duty took care of it. She didn't have to do it but she did.I'm so pleased that there are people that still care about other people. I travel alot and stay at IHG brand hotels mostly but this was one of the best experiences i have had this year. Thanks Sascha 16 September 2014
Rated 5.0 out of 5.0 by Comfort of Home away from Home Great hotel with friendly staff, if you are ever in the DC area, this is a great hotel to unwine at; beds are comfortable, resturant food is good and staff is nice and friendly 16 September 2014
Rated 4.0 out of 5.0 by Evening Front Desk employees were great Overall stay was nice. Spa and whirlpool did not work, made for a disappointing day of relaxation. 15 September 2014
Rated 4.0 out of 5.0 by Front desk I'd like to mention that Mary at the front desk is the one that makes the difference at the hotel. She is pleasant, nice, caring and most of all, a great customer service person. Mary keep up the great job you do. Thank you for taking care of me during my stay at the Holiday Inn Dulles. 14 September 2014
Rated 5.0 out of 5.0 by Great Location and Customer Service Upon arrival, staff provided great service. Amenities were very good. O Malley's Pub is a great asset to the hotel. Shuttle service to Dulles airport was appreciated. Would stay there again. 13 September 2014
Rated 5.0 out of 5.0 by Great place I recently was caught in a massive delay in air flights in Chicago. Due to the flights being so delayed, I missed the flight for an overseas flight from Dulles. The airlines placed me in the Holiday Inn in Dulles. Aside from shuttle service being poor at 2:00 am, the accommodations made up for the inconvenience. It is nice to have such a good restaurant connected to the hotel. A restaurant also frequented by guests from hotels in the surrounding area. The pool was great, although the spa was out of service. If you are going to be stranded, this was a great place to be. 08 September 2014
Rated 5.0 out of 5.0 Comfortable rooms Nice and clean rooms with great staff who greet you at check in and check out. I was pleased that this hotel has smoking rooms, which I always look for. 08 September 2014
Rated 3.0 out of 5.0 by Unable to get room that was booked We booked a King size smoking room and was told upon checking that they over booked the smoking rooms but they could put us near a door that would allow us to just go out to smoke. Was asked if I got Mary's message. I did not receive any phone call to inform me of the situation. The door we had to go out to smoke was difficult to get back into. You would swipe your card and then have to pull hard to get it open. 06 September 2014
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