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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 679 reviews
92%
Recommend This Property

Ratings Breakdown

679reviews

  • 5 Stars
    453
  • 4 Stars
    154
  • 3 Stars
    43
  • 2 Stars
    16
  • 1 Stars
    13

Fantastic King Suite

By

25 May 2017

I would definitely recommend staying at this hotel. It was lovely! The king suite had a huge jacuzzi that was big enough to fit multiple people if needed. Fabulous, helpful staff!

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Not That Good Anymore

By

23 May 2017

I have stayed at the Washington-Dulles Intl Airport Hotel a number of times over the years, always with satisfactory results - not any more! Upon arrival I was not recognized as a "Platinum Elite" member (first time ever this has happened to me at any IHG hotel). I was given a "connecting" room, despite my profile on record being annotated as: "No Connecting Room Please" especially for this hotel as I have experienced extreme noise issues when staying in a "connecting room" in the past. When I brought this to the Front Desk's attention, I was given another room which unfortunately was also a "connecting room." As I has just arrived from a long overseas flight, I was very tired and less than impressed with Front Desk Staff's inability to get me checked into a satisfactory room. He (to be specific) did not seem to overly concerned that he was "jerking around" a tired IHG elite member. He finally got it right on the third try, but I still had to later come down to the front desk and sort out billing confusion with the duty manager. Needless to say, I will not be returning to the Washington-Dulles Intl Airport Hotel again, as the staff there have lost their ability to properly treat loyal IHG members.

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Great place to stay

By

23 May 2017

club

Comfortable bed. Nice to have a restaurant attached and free shuttle to th airport.

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Comfy bed

By

22 May 2017

I ll be back. Nicely remodeled . Very nice stuff. Only don't like the coffee in the room . Change to Starbucks.

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Excellent staff made this a comfortable stay

By

22 May 2017

platinumelite

The staff at this hotel always makes my stay a better time. I am greeted in a very friendly and competent manner. The maid staff keeps the rooms in immaculate shape. The bar staff is friendly!

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Neat and clean rooms

By

22 May 2017

platinumelite

Very neat place and spacious rooms. The location of this hotel was great, I was able to find pharmacy very near by for my kid.

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Dulles Business Trip

By

21 May 2017

club

Overall good Hotel for the price. Good location. Buses parked outside my window at night. Window shade would not close all the way so it was bright at night in the room.

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Strange behavior from check-in staff,

By

19 May 2017

club

The check in was done unprofessional. They were not aware I was coming even after providing my reference. Then mentioned that I am an IHG member, agent did not address my membership.

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Visit

By

17 May 2017

club

Great visit. Everything was as expected. Will visit again,.

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Great Hotel well taken care of

By

16 May 2017

platinumelite

This is a great property I have stayed at least a dozen times. Every time very easy to get to great parking great staff. Very reasonable rates and the rooms are clean and comfortable. I love it here !

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Convenient to Dulles

By

16 May 2017

Love the park and ride offer and the free shuttle.
Staff is friendly; welcome to IHG members is appreciated -- along with room ugrades and bonus points!
Hotel is clean -- and although busy it is not noisy!
Recommend for a stay in the Herndon/Dulles area.

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Comfortable place with great service !

By

15 May 2017

Stayed at this place for a day with family and couldn't resist appreciating the awesome courteous staff, spacious rooms and easy airport accessibility.

Great place and service at a nice location.

Thanks !

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