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Rated 4.4 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 by Pity about the bed! Nice hotel, in an interesting location. Very friendly staff, but stay let down by the fold down bed with a thin mattress in the room. Not really acceptable. 18 July 2014
Rated 4.0 out of 5.0 by Convenient hotel near to Chester Zoo I booked this room for myself & my 21 year old daughter as we planned a visit to Chester Zoo & also Cheshire Oaks Shopping outlet. It was very convenient for both & we loved the extra facilities of a swimming pool & sauna. I booked a twin room, but the room we were given was a double bed & a double sofa bed. The sofa bed had a very thin mattress & when my daughter lay on it, her feet were higher than her head & it was not at all comfortable. As it was only for one night, we shared the double bed, which was ok ,but had we not been related we would not have been happy. Also, when the sofa bed was extended, we could not use the dressing table because the chair was trapped by the bed, so we folded it back. Beds not as comfy as a Premier Inn which we usually use. On a plus side, the setting of the hotel is quiet & pretty & we watched the swans swimming past the restaurant window as we had our meals. Meals were good but not outstanding. 14 July 2014
Rated 5.0 out of 5.0 by Nice hotel right on the canal Nice place and a very handy location, all staff were very helpful and pleasnant. The view from the dining room was very nice and would certainly go back. 11 July 2014
Rated 5.0 out of 5.0 by clean, calm and professional... had a 3 day stop, and also stayed same time last year, business and pleasure, hotel is clean, well presented, staff are lovely with big smiles, dressed professionally at all time too. my partner 09 July 2014
Rated 5.0 out of 5.0 by Gutes Businesshotel Ich habe mich in dem Hotel sehr wohl gefühlt, die Mitarbeiter waren freundlich, zuvorkommend und hilfsbereit. 07 July 2014
Rated 4.0 out of 5.0 by Exactly what one would wish for Friendly and helpful staff, a welcoming bar offering light meals, and a lovely setting on the canal and next to the waterways museum and an excellent South African restaurant a minute's walk away. Ellesmere Port town has little to offer but the railway station is only 10 minutes walk from the hotel. I enjoyed my short stay and would not hesitate to return when next in the area. 07 July 2014
Rated 5.0 out of 5.0 by excellent stay very impressed with both service, setting and standard 04 July 2014
Rated 2.0 out of 5.0 by disabled parking there were very few disabled parking spaces and 2 were occupied all night by non badge holders who could not be located we have stayed at this hotel many times over the years and it is in need of renovation the matress sagged in the middle and the lighting in the bathroom was poor. 03 July 2014
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