Rated 4.4 out of 5 by 229
Rated 1.0 out of 5.0 by Marc R Very let down
We visited as a party of 4 in 2 rooms for 1 night as part of a relaxing break. On arrival the reception staff where first class, the room was first class. We dined out as the hotel seemed very busy with a wedding reception.
On returning all the carparks where full so we had to sqeeze the car in a non designated space over a kerb. On returning home we found our Mercedes had sustaned damage from another vehicle, most certainly from there!
Returned to our rooms to noise of drinkers and smokers in the front canopy which i gave in to at 2.45am and rang reception. He said "sorry, it will be OK in 1/4 of an hour or so as the doors are being shut!" But the noise in the corridors continued for a further hour or our eyes became so sore we fell asleep! Our traveling partners had a worse night as they where over the canopy and in the room next to the lifts!
We obviously tried to sleep in but the noise started again at 8ish we finally went for breakfast at 9.30 to be met by queues 20 deep at the buffet. When we got to the front we where able to get beans and tomatoes then after a further 5 minutes, bacon and egges, then after another 5 minutes, mushroom and black pudding and then after standing for over 20 minutes we got some hot sausages to go with the rest of the cold items!
We sat and had plenty of hot caffine to try and set us up for the visits and long drive home we had planned.
A very friendly senior waitress asked if we had a nice stay and was everything was ok? Which I explained why we wer not, her reply was " I think you have to just expect that there will be a wedding reception at every hotel on a Saturday night!!!!"
Again the reception staff where very helpful and sympathetic on our departure. I havnt checked the bank yet to see if we where charged or not!
All in all we left there very very tired!
This stay was booked online so I do feel the hotel should contact you to say there is a large party on that night!
Although I have said not recommended, Im sure it is a fantastic hotel at other times. The room was fantastic as where the "day " reception staff.
17 August 2014
Rated 4.0 out of 5.0 by Elsh1 2 night stay
Staff very pleasant and helpful on arrival, booking in took two mins tops.
Room clean and modern.
Gym and swimming pool tidy not over crowded, just watch children only allowed in the pool until 8pm.
Bar and resturant food good value and tasty.
15 August 2014
Rated 4.0 out of 5.0 by FMMA Great value for money
Stayed here en route between holiday destinations. Very helpful, friendly and welcoming staff. Clean rooms and very comfortable beds, although room a little warm. Food brilliant - plenty of choice if you wanted a healthy option and good for the children too. Would definitely stay at Holiday Inn again.
13 August 2014
Rated 5.0 out of 5.0 by CathandPete Comfortable stay
Once again we had a very comfortable stay at the Holiday Inn Ellesmere Port - it's always our first choice of hotel when working in the area. Reception staff are fabulous, and it was lovely that one member of staff recognised us from a previous stay. We have in the past stayed in an executive room but on this occasion we were in a standard guest room which was clean but a little dated and in need of some rejuvenation. I think there are some rooms that have been redecorated, but ours wasn't one of them. However the bed was super comfortable, and we had a great nights sleep so definitely can't complain as it did what it says on the tin! We'll be back, but hopefully we'll be able to upgrade to an executive room again next time.
11 August 2014
Rated 5.0 out of 5.0 by Den93 Yet another great stay
My Wife and myself have stayed here many times and we have always been well received by the staff from front of desk down to the maids. The meals are very good and the rooms are clean and comfortable. No doubt we will be back again in the future.
11 August 2014
Rated 4.0 out of 5.0 by greywolf73 Relaxing location
Would definitely stay again. Relaxing location by the canal.
08 August 2014
Rated 4.0 out of 5.0 by Sergeeee hmmmm
Overall our stay was fine, the room was as expected and had a nice view of the canals and narrow boats
However, breakfast was not up to usual HI standards. Items ran out and were not replaced, several used tables were left uncleaned while guests had to wait to be seated, a pile of burnt toast next to the toaster, scrambled egg looked like someone spilled a glass of water on it etc. It was holiday season and a little busier then usual but there was plenty staff around.
Parking space was tight and seemed very unsafe. Signs everywhere claiming that parking was at the guest's own risk did not help feel safe....
30 July 2014
Rated 5.0 out of 5.0 by Liana1987 Amazing!
We stayed here as part of a wedding party (the wedding was held elsewhere). I can't fault Holiday Inn Ellesmere Port! Lovely location right next to the canal so plenty to see for the kids. Close to the M53 and Chester so lots of places to visit.
Lifts up to different floors so all rooms seem quite close to reception. We had a family room (231) which had a sofa bed made up for our 2 & 3 year olds. Great view of the canal. Fantastic air con which was needed in the height of summer! Nice and clean! (I'm a bit finicky about cleanliness but was pleasantly surprised!) I'm not sure if they change the duvets depending on summer/winter but it was a bit thin. Perfect for hot summer nights but I'd want more for winter!
Staff were really friendly and went out of their way to help us, especially my mum who wanted to organise a special room for my newly married brother. They also arranged a table for us all for breakfast (there was 14 of us).
Swimming pool is good too! Although maybe supply more padlocks, they gave us a male and female one. Which meant 4 girls had to cram their stuff into one locker which didn't have an arm band on it so we had to place it at the side of the pool. (This is me just being picky as I can't think of any real negative points!)
Would highly recommend! Great if you don't want to spend the earth but want a decent room, great breakfast and a really friendly service! (Night porter/bar staff were especially attentive).
29 July 2014