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Rated 4.4 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Comfortable and did the job Wanted a hotel for a two day shopping trip to Cheshire Oaks and Chester. The Hotel provided a great base, was comfortable, clean, and both breakfast and our evening meal were very good. The setting for the hotel is in an old canal marina, which now has many waterside apartments around it, making it quite modern. Easy to find off the motorway. As always using the website to book is extremely difficult and totally user unfriendly, made even harder as we were booking with our collected points. The bedrooms are spacious, but watch out for the edge of the desk, it comes out quite a way, and both my wife and daughter caught it on several occasions. 26 August 2014
Rated 4.0 out of 5.0 by Lovely stay Great for family, clean and individual room temperature control was great as the weather changed during our stay and we were comfortable on both nights. The pool was an excellent feature and our kids enjoyed the swim. 25 August 2014
Rated 5.0 out of 5.0 by LOVELY HOTEL Stayed at Cheshire Oaks Holiday inn on many occasions and we have never been disappointed. Rooms clean and well maintained.Lovely staff and food and drink reasonably priced. We will be returning as hotel is very good value. 25 August 2014
Rated 5.0 out of 5.0 by Very Happy Customers We have stayed at various hotels in Ellesmere Port previously and been seriously let down. We now stay at the Holiday Inn at Ellesmere Port not least of all because the staff just cannot do enough for the guests. Highly recommend this hotel 24 August 2014
Rated 4.0 out of 5.0 by Children's meals We would have liked to eat a second night in the hotel but we thought that the children's menus bland and boring. All the restaurant staff gave a good level of service. I have stayed in this hotel before and hope to stay again.. I always recommend it to people who want to visit the zoo. 18 August 2014
Rated 5.0 out of 5.0 by Lovely stay Lovely hotel, great staff, very clean, well presented room, good facilities, good surroundings with the boat museum/Locks, but not a vast choice of drinks behind the bar though. Leisure facilities were fine but not the best. There were the first few signs of age about the place beginning to show a little, but this was not detrimental to any way to our stay. - A nice holiday break 18 August 2014
Rated 1.0 out of 5.0 by Very let down We visited as a party of 4 in 2 rooms for 1 night as part of a relaxing break. On arrival the reception staff where first class, the room was first class. We dined out as the hotel seemed very busy with a wedding reception. On returning all the carparks where full so we had to sqeeze the car in a non designated space over a kerb. On returning home we found our Mercedes had sustaned damage from another vehicle, most certainly from there! Returned to our rooms to noise of drinkers and smokers in the front canopy which i gave in to at 2.45am and rang reception. He said "sorry, it will be OK in 1/4 of an hour or so as the doors are being shut!" But the noise in the corridors continued for a further hour or our eyes became so sore we fell asleep! Our traveling partners had a worse night as they where over the canopy and in the room next to the lifts! We obviously tried to sleep in but the noise started again at 8ish we finally went for breakfast at 9.30 to be met by queues 20 deep at the buffet. When we got to the front we where able to get beans and tomatoes then after a further 5 minutes, bacon and egges, then after another 5 minutes, mushroom and black pudding and then after standing for over 20 minutes we got some hot sausages to go with the rest of the cold items! We sat and had plenty of hot caffine to try and set us up for the visits and long drive home we had planned. A very friendly senior waitress asked if we had a nice stay and was everything was ok? Which I explained why we wer not, her reply was " I think you have to just expect that there will be a wedding reception at every hotel on a Saturday night!!!!" Again the reception staff where very helpful and sympathetic on our departure. I havnt checked the bank yet to see if we where charged or not! All in all we left there very very tired! This stay was booked online so I do feel the hotel should contact you to say there is a large party on that night! Although I have said not recommended, Im sure it is a fantastic hotel at other times. The room was fantastic as where the "day " reception staff. 17 August 2014
Rated 4.0 out of 5.0 by 2 night stay Staff very pleasant and helpful on arrival, booking in took two mins tops. Room clean and modern. Gym and swimming pool tidy not over crowded, just watch children only allowed in the pool until 8pm. Bar and resturant food good value and tasty. 15 August 2014
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