Rated 4.4 out of 5 by 544
Rated 4.0 out of 5.0 by Jamb53 Guildford Holiday Inn
Great Staff - helpful and friendly. Gym and pool is a plus. Bar staff are good as are waiters and waitresses. Quality of dinner - not so good and this is an area that needs needs some attention.
October 4, 2015
Rated 3.0 out of 5.0 by Sophia1saskia Enjoyable stay ruined by assumed company policy
We stayed for 2 nights for my son's 2nd birthday. My parents kindly treated us all and paid for everything, including the four rooms. Upon checking in, my parents were asked if they wanted to use a card to bill things to their room, which they did. There was no mention of a limit on this. There were 8 of us altogether, and as my parents were treating us all, all of our meals and drinks were billed to their room. On the 2nd afternoon, my other half was asked when my parents were going to settle their bill whilst ordering a drink. When we came down for dinner that night, we were handed an invoice with a letter asking them to settle up. Another letter was posted under their door at 1:30am and we were again asked at breakfast. They felt hounded, chased and somewhat offended by all this. As if it was being insinuated that we were going to do a runner without paying. It really did ruin the stay for us all somewhat. We ate all of our meals at the hotel, had no shortage of drinks and had already paid for our 4 rooms. They spent a small fortune at this place and felt completely disrespected for it. It's like going for a meal at a nice restaurant and being asked to settle the bill after each course incase you can't afford it. Ridiculous. I appreciate that there must be some company policy in place, but some mention of that should be made when checking in. And being hounded every time you come downstairs is unnecessary and frankly, rude. I've never stayed in a hotel where this is the case, you pay for your stay at check out. It's unfortunate as the food was very nice and the restaurant and bar staff in the evenings were absolutely fantastic. Couldn't fault the service at all, they couldn't do enough for us. Despite this, I can't imagine any of us will stay at this holiday inn again, or indeed any other holiday inn.
October 1, 2015
Rated 4.0 out of 5.0 by Bob1064 Great Location in relation to Surrey university
Location is great if you are coming to Surrey University campus, Staff in general is helpful.
September 30, 2015
Rated 5.0 out of 5.0 by calmk Friendly and welcoming
The staff were very friendly and happy to help in any way to make my stay as comfortable as possible.
September 29, 2015
Rated 5.0 out of 5.0 by Babsy62 Great stay
I enjoyed my stay at this hotel. In all areas staff were polite helpful and welcoming. The room was comfortable and I felt at home in the hotel generally. The gym and pool were an unexpected bonus.
September 29, 2015
Rated 4.0 out of 5.0 by Suit465 Comfortable stay and professional service
Arriving late on the Sunday I was warmly greeted by the check-in staff who were friendly and efficient. The room was comfortable and I was able to get a good nights sleep throughout my stay. Conference facilities were well maintained and provided the perfect location for our meetings. Staff were friendly and professional throughout my stay. Based on this trip I highly recommend the Holiday Inn for those visiting Guildford on business.
September 27, 2015
Rated 5.0 out of 5.0 by Little Chad Perfect for our needs
Needed a hotel overnight in Guildford - Reception very welcoming and had all details readily available about our on-line booking and special requests. A lovely large clean room with very comfortable beds. Great nights sleep followed by a good breakfast. I would definitely stay here again and would recommend.
September 26, 2015
Rated 4.0 out of 5.0 by Smithy27 Nice room and great staff
The hotel has a nice welcoming feel to it and the entrance is particularly nice. The staff on the desk were friendly and welcoming too. Our room was on the ground floor but some distance from the reception. We eventually found our room through the maze of corridors but felt that the some of the sign directions could be a little more clear.
The room was fresh and clean and the décor good. The bathroom we felt was a little dated compared to some other hotels we have stayed at recently for the same budget or less in some cases)
Our stay was only for 1 night on this occasion, so unfortunately didn't have time to enjoy the other facilities on offer, swimming pool etc.
We would stay here again...good location, and a good nights sleep.
September 25, 2015