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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1506 reviews
92%
Recommend This Property

Ratings Breakdown

1506reviews

  • 5 Stars
    840
  • 4 Stars
    466
  • 3 Stars
    120
  • 2 Stars
    60
  • 1 Stars
    20

Very well placed for Guildford

By

06 November 2019

club

I have used this hotel over many years for clients and myself and would recommend it highly.

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Avoid if they have a wedding on!

By

04 November 2019

Stayed for 3 nights and whilst the first 2 were up to usual standard sadly the 3rd was far from it. The Saturday night they had a wedding on and whilst I appreciate that there will be an increase in hotel footfall, the staff were not up to the challenge. Constantly ignored in the restaurant and had to ask twice for our drink order, bill also incorrect (we weren't the only table that had problems). Sad this as up to now all has been good with this hotel but I am considering finding a different one for our stay in 2020. Oh and when telling the girl on reception (I have her name but not fair to give on here) that the fridge in the room was leaking, she really couldn't give a stuff about us with more concern for the fridge. Try wearing wet clothes my dear it isn't nice!

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Tired hotel rooms

By

02 November 2019

platinumelite

Staff good but rooms very tired. Half term stay with unruly children being allowed to run up and down corridors screaming.

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Stop over

By

31 October 2019

As a spire elite member I would have assumed that there they may have allocated us an upgraded room. I had to ask for this. The bathroom soap etc were all very basic and not up to normal H.I executive room standard. No welcome message in the room which is unusual. Otherwise a good stay.

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Good relaxing stay in this great hotel

By

30 October 2019

club

Easy access to this great hotel where the service was friendly and efficient and the rooms were of a nice big size. The food was good and the staff all very welcoming.

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Super as usual

By

30 October 2019

Organised dinner for 68. As always this hotel excelled - all the staff that were involved in organising and supporting the event were excellent.

The food was of high quality and the interaction between my guests and staff without fault

The hotel may not look the most attractive from the outside but inside you will find staff who are committed to first class customer service

Would recommend without hesitation

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Business trip to Guildford

By

29 October 2019

Excellent value, great staff, amazing food and leisure facilities. Would definitely recommend this hotel.

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Great service, excellent location...rooms are a bit tired and dated.

By

25 October 2019

club

As the title says, the only thing that you would class as a let down during my stay (saying it was a let down is a bit strong) was that rooms looked tired and dated, plus I was expecting a complimentary bottle of water in the mini-fridge (as per other hotels). But overall it was comfortable and with easy access to where I needed to go and an excellent breakfast.

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Look at the price and give discounts to parents of uni of surrey

By

23 October 2019

club

awesome reception staff and good comfortable rooms

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Everything's great.. but ask for a soundproofed part of the hotel

By

23 October 2019

club

Amazing swimming pool, steam room, sauna, well worth visit. Just unfortunately upstairs room kept us awake.

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Hotel e personale veramente eccellente

By

22 October 2019

platinumelite

Consiglio questo hotel per chi cerca tranquillità , un comodo letto , una buona colazione e personale disponibile e sorridente alle tue richieste.

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No noise and a comfortable bed

By

22 October 2019

Excellent service particularly at breakfast. Staff were excellent

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