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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 1053 reviews
93%
Recommend This Property

Ratings Breakdown

1053reviews

  • 5 Stars
    581
  • 4 Stars
    343
  • 3 Stars
    82
  • 2 Stars
    37
  • 1 Stars
    10

床铺舒适

By

16 October 2017

club

整體酒店感覺是舒適 及安全
健身設備可增加小許選擇,
只曷泳池較小細.
请勿加入任何个人身份信息,例如全名

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Hotel tries hard to achieve consistent service but drops the odd ball

By

14 October 2017

First impressions good as car parking is spacious and easy to find....reception area is fine and front desk staff pretty efficient. Rooms ( Executive Room) are a good size and very clean. Dinner was a tale of 2 halves.....I only had a pint of Guinness and a Club Sandwich...but you'd be surprised how many outlets get that wrong...however beer and food here were spot on. Trouble was that the bar was unattended for a long time ( 12 mins waiting) so not able to settle bill there....walked to another till to pay to be told it had to be cash/card and I couldn't put it on my room bill...apparently this should have been highlighted at check in....it wasn't! but the chap at the till advised he would take this up with front desk...which he did...the original bar person who took my order did say that too many staff had been allowed to take a holiday on the same day so not able to manage the bar effectively..I'm afraid that's not my problem...it's yours!...but a measure of a good hotel is how they deal with issues...and they did this quickly and efficiently...but with perhaps a bit more forward planning by the Management this issue for me and others would not have arisen...I look forward to returning soon for a comparison on this stay.

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x

By

12 October 2017

club

The whole experience at Holiday Inn Guildford was excellent and we enjoyed our stay very much.

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A wonderful birthday stay

By

10 October 2017

I had a lovely stay for my birthday, i booked the DBB package and it was worth it. Marta from reservations was very helpful
with arranging my dinner time and the complimentary late checkout. Regina checked me in and upgraded me and she took her time to explain the facilities to me. I really enjoyed my dinner and the spa facilities too. Thank you all for a great celebration. I will be back.

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Disappointed

By

10 October 2017

club

Restaurant cleanliness requires attention - stay in hotels most weekends and was really disappointed with this one.

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room for improvment

By

06 October 2017

this hotel is very good in lot of ways, but the bathroom in our room was disgusting, food and drinks very expensive

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Disappointed

By

04 October 2017

club

Sadly we will not be using Holidy Inn anymore for the cost it did not meet the level we would have expected.

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Good food and nights sleep

By

01 October 2017

platinumelite

Nice spacious holiday inn. well laid out with good coffee service from the bar area. the grounds were clean and despite being next to a busy road the rooms were quiet.

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Bon Hotel proche de l'université

By

01 October 2017

Service impeccable
Bon confort
Pres de l'université

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Very welcoming staff

By

01 October 2017

club

Nothing was too much trouble all staff excellant.food was very good.

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Great service

By

27 September 2017

club

This hotel is very clean and friendly, will definitely visit again.
Only slight problem bed was not very comfy.

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Great venue for business conferences

By

25 September 2017

club

What most resinates from my visit is that the Holiday Inn team are keen to help and provide a great service for their guests - both in the business centre and the main hotel. For a 3 night stay the menu is extensive and provides plenty of choice.

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