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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
90%
Recommander cet établissement

Impression générale

4,3

en fonction de 1779 avis
90%
Recommander cet établissement

Ratings Breakdown

1779avis

  • 5 Étoiles
    952
  • 4 Étoiles
    543
  • 3 Étoiles
    156
  • 2 Étoiles
    91
  • 1 Étoiles
    37

cosy and clean room

By

septembre 19, 2021

club

nice room and clean
food was poor and small varieties
no fridge in the room
warm and nice swimming pool

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comfortable

By

septembre 16, 2021

transportation(taxis) is available anytime. quiet atmosphere. we'll stay in the hotel on next visit to Surrey

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A stop on the way home

By

septembre 15, 2021

platinumelite

Great rooms and excellent staff made an over night stop very pleasant

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Good location but looking dated

By

septembre 15, 2021

The hotel was chosen for it's location and ease of parking for a business trip.
It offered a simple comfortable stay however the hotel is looking a bit dated.

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Very poor compared with the Epsom

By

septembre 14, 2021

Very poor. Do not use this Hotel, no lift, no walk in showers
( as requested) one room we were offered had not been made up, pizza box's all over the floor, bed unmade, bathroom in a
disgusting state with towels strewn all over the floor. Into another room,. not acceptable either, we were finally offered a disabled room with a "lowered bath" still awkward to get under the shower for my wife, when i got in it my head was higher than the shower head!
Into the restaurant for dinner only to be told that we could not sit in the dining area as "every one will want to sit in there as well" I thought that the idea of a restaurant was to eat there.
We ended up eating on low chairs with a high table, very akward, but for breakfast you got to eat in the restaurant..........

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Horrible

By

septembre 13, 2021

club

I don’t want to stay there again. Room dated and felt unclean. Lights above the bed full of goodness knows what. Fridge dirty and smelly. Horrible musty smell in the corridors and room. Bar under stocked. Left as soon as we could in the morning.

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Excellent stay.

By

septembre 13, 2021

As a long standing Ambassador Spire Elite Member I’ve stayed in many IHG properties inc this one but, this time we had the fantastic Marta and her team looking after us.
Although like the rest of the hospitality industry, this Holiday inn is short staffed but, we still received an excellent Executive room upgrade, excellent Dinner service and Breakfast .
As with many IHG properties, parking is free and safe.
I believe the Gym was open and available during our stay .
My only comment would be , please update or refresh the Reception area as, this area is well passed its best but, with such an excellent team it was an excellent stay.

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Quality stay

By

septembre 13, 2021

platinumelite

The whole stay from start to finish was excellent. From checking in to checking out.

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Excellent service

By

septembre 09, 2021

Clean classic hotel, helpful considerate staff, family friendly, easy parking, good access to public transport, hosptal, sports park and university

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Amazing Executive rooms and service

By

septembre 08, 2021

club

Booked here for friends staying for a party. Nothing was too
much trouble for the staff from providing extra key cards and directions to sorting out parking and a small complimentary birthday treat in the room. It’s been a while since we have used Holiday Inn but they were absolutely faultless and it made for a fantastic mini break.

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Comfortable

By

septembre 03, 2021

Great family room good that fact that this hotel catered for large families to stay in the same room so you can all be together, great pool

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Hotel has seen better days

By

septembre 02, 2021

club

Hotel in general need of updating. Rooms are decent size, but need better cleaning; Air conditioning dusty and noisy. Bathroom need better maintenance and cleaning.
Staff are good and helpful.

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