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Rated 4.4 out of 5 by 546 reviewers.
Rated 4.0 out of 5.0 by Excellent staff Our stay was a mixture of business and leisure and this hotel suited us very well. Its well located and had everything that was needed. The staff are very well trained and provided excellent service, particularly Jane in the bar lounge area and all the reception/reservations staff. On the downside the walls between rooms are too thin and you can hear too much of what's going on in the next room. October 6, 2015
Rated 3.0 out of 5.0 by Average to Good compared to expectations Having read the relevant brochures the expectations were really high for this so much promising facility. At the main restaurant the quality of food was good but the service was quite below expectations (wrong plates were delivered, asked about the order by the staff more than once, etc). The main reception staff very friendly and extremely helpful. The room was quite dark on the ground floor, the air-condition was always on cool air although the outside temp was single digits during the night. The bar had very good service. October 5, 2015
Rated 4.0 out of 5.0 by Guildford Holiday Inn Great Staff - helpful and friendly. Gym and pool is a plus. Bar staff are good as are waiters and waitresses. Quality of dinner - not so good and this is an area that needs needs some attention. October 4, 2015
Rated 3.0 out of 5.0 by Enjoyable stay ruined by assumed company policy We stayed for 2 nights for my son's 2nd birthday. My parents kindly treated us all and paid for everything, including the four rooms. Upon checking in, my parents were asked if they wanted to use a card to bill things to their room, which they did. There was no mention of a limit on this. There were 8 of us altogether, and as my parents were treating us all, all of our meals and drinks were billed to their room. On the 2nd afternoon, my other half was asked when my parents were going to settle their bill whilst ordering a drink. When we came down for dinner that night, we were handed an invoice with a letter asking them to settle up. Another letter was posted under their door at 1:30am and we were again asked at breakfast. They felt hounded, chased and somewhat offended by all this. As if it was being insinuated that we were going to do a runner without paying. It really did ruin the stay for us all somewhat. We ate all of our meals at the hotel, had no shortage of drinks and had already paid for our 4 rooms. They spent a small fortune at this place and felt completely disrespected for it. It's like going for a meal at a nice restaurant and being asked to settle the bill after each course incase you can't afford it. Ridiculous. I appreciate that there must be some company policy in place, but some mention of that should be made when checking in. And being hounded every time you come downstairs is unnecessary and frankly, rude. I've never stayed in a hotel where this is the case, you pay for your stay at check out. It's unfortunate as the food was very nice and the restaurant and bar staff in the evenings were absolutely fantastic. Couldn't fault the service at all, they couldn't do enough for us. Despite this, I can't imagine any of us will stay at this holiday inn again, or indeed any other holiday inn. October 1, 2015
Rated 4.0 out of 5.0 by Great Location in relation to Surrey university Location is great if you are coming to Surrey University campus, Staff in general is helpful. September 30, 2015
Rated 5.0 out of 5.0 by Friendly and welcoming The staff were very friendly and happy to help in any way to make my stay as comfortable as possible. September 29, 2015
Rated 5.0 out of 5.0 by Great stay I enjoyed my stay at this hotel. In all areas staff were polite helpful and welcoming. The room was comfortable and I felt at home in the hotel generally. The gym and pool were an unexpected bonus. September 29, 2015
Rated 4.0 out of 5.0 by Comfortable stay and professional service Arriving late on the Sunday I was warmly greeted by the check-in staff who were friendly and efficient. The room was comfortable and I was able to get a good nights sleep throughout my stay. Conference facilities were well maintained and provided the perfect location for our meetings. Staff were friendly and professional throughout my stay. Based on this trip I highly recommend the Holiday Inn for those visiting Guildford on business. September 27, 2015
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