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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
89%
のお客様がこのホテルをおすすめしています。

総合評価

4.3

XXに基づく 1800 お客様レビュー
89%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1800お客様レビュー

  • 5 スター
    960
  • 4 スター
    549
  • 3 スター
    162
  • 2 スター
    92
  • 1 スター
    37

Good to be back

By

10月 18, 2021

Great to receive a friendly welcome Gorin the hard working staff.

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Well maintained hotel, friendly staff great breakfast.

By

10月 14, 2021

Have stayed at this hotel lots of times for work. It has great facilities, the staff are polite, friendly and helpful.
Breakfast can't be faulted by me and has a wide selection of options.
Only downside on the most recent visit is that the room smelt of cigarette smoke.

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Family weekend away.

By

10月 13, 2021

platinumelite

Nice enough hotel and the staff where great. The problem was there wasn't enough of them. The breakfast was a shambles with not enough food or staff available to sort it out. The room was clean but after being made up the next morning the dirty glasses had all been left in the room along with other rubbish.
Pool and gym where good though.

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Well planned hotel

By

10月 11, 2021

platinumelite

Great experience, staff very helpful and friendly. Clean and well maintained

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weekend away

By

10月 07, 2021

Booked a weekend away. Just lovely room, bonus use of the spa, pool, shame the jacuzzi was out of use, but sauna and steam room were most welcome on a cool wet weekend.

The evening meal was good value, a nice wine list, and attentive staff that were not too overbearing but knowledgeable.

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Great Staff

By

10月 06, 2021

Lovely location and great public areas and breakfast. A few issues with the room, but due to commitments didn't have time to notify staff, who I am sure would have done their best to help. Aircon modes did not work, neither did central heating radiator in bedroom, so did get cold. Room safe would not lock so unable to use. There were also some inconsiderate guests shouting in the corridors. Despite all this was a good base to meet up with family from although not sure I would like to stay for more than one night without having these issue sorted out.
If you are at all limited in movement please ask for a ground floor room as no lifts.

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A relaxing stay

By

10月 04, 2021

A very pleasant relaxing stay whilst stopping over on our way to Kent. The staff were very friendly and helpful, the room was comfortable and our two meals were very nice and great value for money

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Business stay

By

10月 04, 2021

Clean hotel with very friendly helpful staff. Hotel well situated for the A3 route into London.

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Great hotel perfect for my stay.

By

10月 04, 2021

Friendly efficient staff, great location, good facilities , good sleep, will be back to stay again, thank you.

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Good for the basics.

By

10月 02, 2021

Good hotel generally. Polite staff.

If you want use of facilities such as swimming/jacuzzi/steam room I probably wouldn’t book over here. Half the facilities have been decommissioned and awaiting excavation as I was told by staff when I attempted to use it.

Restaurant/Bar staff a little overworked - hence long waiting times and incorrect food orders.

Hotel itself was pleasant to stay in. There is a strong chlorine smell that lingers in the hotel rooms though.

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Weekend visit

By

9月 29, 2021

club

A really lovely hotel. Staff are lovely. Rooms very clean and gym very well equipped.
Bar area was very noisy on Saturday because of bar staff crashing bottles into recycling behind the bar every couple of minutes - that was the only problem. It sounded like they were being thrown at the recycling from some distance . Just putting them in the recycling would have made all the difference

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Adapting well

By

9月 28, 2021

platinumelite

Stayed here for one night, arrived later evening, easy to park and the customer service agent was efficient. He allocated me a ground floor room which I rejected on the grounds of personal safety and he then allocated me a room on a higher floor.
Breakfast had to be booked with a time but no worries. The choice and adaptation to current practices was good.
Bed comfortable.

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