Rated 4.3 out of 5 by 410
Rated 3.0 out of 5.0 by Dissatifie Bathrooms still not at an acceptable standard
Stayed at the Haydock holiday inn on the 26th of June and I passed on comments about the finish in the bathroom not being at the usual standard I.e. No toilet holder or toiletry shelf in the new shower units. Following this review I was upgraded on my next stay to a superior room thanks which still is well furnished, but was dissapo intend last week, to be staying in one of the "upgraded" rooms which once again was not finished off to an acceptable standard. Your reception staff that night were great as firstly the phone was not working in the room and they ordered room service for me and gave me a free drink as compensation, also of offering the use of the reception phone to phone home to Cumbria. The real reason I and a number of my colleagues have used this hotel for a number of years is the staff who make you feel like you are a person not just a passing guest. The service delivered by Anne Marie and Brian at Breakfast makes you feel like you are meeting old friends and that's why I will continue to use the hotel despite the bathroom upgrades which would suit a holiday inn express facility not a holiday inn.
August 2, 2015
Rated 5.0 out of 5.0 by GJLP Even Better than Before
We have stayed at the Holiday Inn in Haydock several times, always returning with pleasure.
This time we found that the bathroom/shower had been refurbished and it is wonderful, obviously clean and very well thought out, we were delighted.
The staff, as always, greet you with friendliness and courtesy, and it is always a great pleasure to come back her, and we will continue to do so.
We thoroughly recommend this particular Holiday Inn, the staff make a great effort to welcome their guest and make you feel at home!
August 1, 2015
Rated 5.0 out of 5.0 by Dave 70 Friendly cleanand comfortable
This hotel is easily accessable and has friendly staff clean well equipped rooms and is good value.
July 31, 2015
Rated 4.0 out of 5.0 by Rosi25 quite pleasant
this hotel is close to the races and is a pleasant hotel to stay in. the only thing is that one cannot get to the bar at most weekend, due to wedding parties being held there, and the noise in the reception area.
July 30, 2015
Rated 4.0 out of 5.0 by Howl84 Comfortable stay
Nice place, would come again if we had to travel again this way. Rooms are comfortable and clean, just what you need after a long day driving!
July 29, 2015
Rated 3.0 out of 5.0 by Anthonyc77 Great Hotel, poor food
Hotel is great and the staff are excellent. Room was comfortable and quiet. Pool is a good size and kept the kids entertained for a couple of hours. However the kitchen was very bad. No tables available in restaurant (despite it being empty at start of our meal, and less than 1/2 full at the end) so had to eat in lounge. All 4 of our mains took around 25 mins to arrive and 3 of them had something missing from the menu descriptions. 2 deserts ordered and took almost 40 mins to arrive. 1 was completely different from description (cheesecake) so had to be sent back. Other was very greasy (kids' cookie). It is unacceptable to wait 40mins for a desert that is basically putting a scoop of ice cream on a plate.
Reception staff at check-out offered 50% of total cost of meal but I would not eat there again.
July 29, 2015
Rated 4.0 out of 5.0 by Howl45 Very Good
Our third stay here over the pass years and always so welcoming over a long drive before another long drive up north next day. Rooms are clean, staffs are helpful. Would recommend on staying.
July 29, 2015
Rated 4.0 out of 5.0 by Maxx9 Ok but hotel is dated
The general room was what you would expect from Holiday Inn but the hotel itself is very dated
July 24, 2015