Rated 4.3 out of 5 by 403
Rated 4.0 out of 5.0 by Maxx9 Ok but hotel is dated
The general room was what you would expect from Holiday Inn but the hotel itself is very dated
July 24, 2015
Rated 4.0 out of 5.0 by Mitch 56 Overall Experience was ok
Its a good hotel a touch pricey in respect of value
July 23, 2015
Rated 5.0 out of 5.0 by The Island Boy!! EXCELLENT HOTEL
Stayed here to go Racing at Haydock, the service levels were brilliant, food very good and they couldnt do enough for you also very clean, cant wait to go again.
July 22, 2015
Rated 5.0 out of 5.0 by lep53 food and bed
the food was second to non, the staff were very helpful. the bed was to comfy. thank you.
July 21, 2015
Rated 5.0 out of 5.0 by leswor Great value
Friendly staff, excellent location just off the M6, good size swimming pool and all this for a very reasonable price. What more could you want.
July 21, 2015
Rated 2.0 out of 5.0 by D&JayG Executive room with a view of four skips and a pile of pallets
Off to a bad start with a defective safe - staff unable to remedy this so we were given a room change.
Wedding reception guests in the bar/lounge made it impossible to use and relax in these spaces. Rowdy guests and a screaming child in adjacent bedroom affected our time spent in the bedroom Saturday evening resulting in sleep deprivation.
Breakfasts were a joke - very limited selection, lukewarm and poorly presented - tables not cleared. In our experience this is not the norm for Holiday Inns. We have stayed at this hotel many previous times and it's a shame to see standards decline considerably. It will not deter us from continuing using other Holiday Inns and Crown Plaza hotels in the future. Reception was informed at check-out and 1000 bonus points added to my Club account. as a token of good will and a promise the comments mentioned would be referred to the manager who welcomes feedback.
July 16, 2015
Rated 4.0 out of 5.0 by nniyadiloh Quiet Room. Helpful staff
Good business hotel handy for motorway but quiet room with window that opened unlike some of the nearby sealed boxes in other hotels.
July 16, 2015
Rated 3.0 out of 5.0 by Janeysm1ff Disappointing
Overall opinion - too many guests for too little staff. Chaos and mistakes, too many reasons to complain. This was a wedding but there was coach trips in as well and the coach trips consumed the hotel. The hotel should have been more attentive to the wedding but not enough staff to cope with both. Very disappointing. On the Sunday, day after the wedding trying to get breakfast for the wedding party was chaos as the coach party on their way to coronation street was given priority and the wedding party had no service, it felt like, well the wedding was yesterday, wedding what wedding?
July 15, 2015