Rated 4.3 out of 5 by 227
Rated 5.0 out of 5.0 by Peter1135765 Staff are great
Staff are brilliant , remembered us from 8 months ago. Thanks for a great stay
29 August 2014
Rated 5.0 out of 5.0 by PeJay met all expectations
very happy with facilities and staff, as were family, but would recommend getting a bedroom away from M6 (as we did) as the noise may disturb your night
28 August 2014
Rated 4.0 out of 5.0 by Wally987 Good overall accommodation
We stayed for 3 nights at the hotel in a family room which was a bit cramped for the 4 of us but not a big problem. The main bed was comfortable and the children's beds not too bad. There were shutters provided in the room rather than curtains which were excellent for keeping the light out and allowing us a good nights sleep. The pool facilities were excellent and staff always helpful. The only minor issues we had were with the internet in the room not working which was eventually solved, extra pillows for the room taking a while to arrive and the pancake machine at breakfast not working. Overall though these were minor issues and didn't stop us from enjoying our stay.
27 August 2014
Rated 5.0 out of 5.0 by tiny_t64 Comfortable bed
Rooms are excellent they are clean with lots of space. The double bed really comfortable, my daughter slept on the sofa bed which she said was also very comfortable.
26 August 2014
Rated 5.0 out of 5.0 by jmel1941 A Welcome Stopover
After traveling from Calais ,after our extended holiday in Germany in some rather excellent Hotels,it was very pleasing to find a Hotel up to the standard that we were slowly becoming accustomed,especially as it was near the place that I was brought up in,as I now reside in the North-East.The staff throughout the hotel were very pleasant especially as they were very busy with quite a large wedding party as we we booked in.
26 August 2014
Rated 5.0 out of 5.0 Treated so well again
Given room of choice and staff still remember my name on seeing me
Brian and dining staff fab
Front of house ladies super
25 August 2014
Rated 5.0 out of 5.0 by Tatoo First Time And Great Stay
Drove past and first time at this hotel and wished I'd stayed more.
Really friendly and helpful staff and too many to mention individually.
Second night had a mexican buffet and fantastic so well done to the chef
All in all a great stay and will be back
24 August 2014
Rated 3.0 out of 5.0 by Morgaine Not quite as good, in some ways
There were a few drawbacks in the room that make the standard of this hotel different than most other Holiday Inns we've stayed at..
Yes, the Reception staff are friendly and welcoming, the restaurant staff are efficient, friendly and funny, and the young male porter went way out of his way to get the items we requested and always in a very pleasant manner.
However, a good hotel stay is more than just the staff. We have stayed at this hotel a few times now and return because of the location and the usual reasonable prices.
On our first visit, they told us they only have 12 Executive rooms, so you are lucky indeed to be upgraded to an Executive room, even if you are Platinum Elite. Ok, fair enough. So next visit we paid the extra for an Executive room, but found the room itself was lacking in many of the Executive amenities of other Holiday Inns.
There were supplies for only one person, even though we had reserved in advance and it was known there would be 2 people in the room.
The bathroom had no handsoap.. we had to call down for some. Other supplies in the bathroom: shampoo and shower gel and nothing else. Plastic cups instead of glass, and no facecloth. A sign said we could request a facecloth, and did so, only to be told (on 2 different visits) that the hotel has discontinued them. The Housekeeping Manager said this is not the case and got us one. Therefore, better communication between the 2 departments would be helpful.
Not enough teabags nor milk on the tea tray, no hot chocolate as is usual in Executive rooms, but we were told we "could request some".
As a 'heads up' to future guests, the toilets are very low to the floor (unlike other H.I.s)
These issues may seem trivial, but as we are guests who are away on business more than we are at home, it would make a more enjoyable stay if this hotel was more consistent with the H.I. brand.
Aside from the above, the hotel itself is very nice and we were appreciative of the staff.
22 August 2014