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Rated 4.1 out of 5 by 150 reviewers.
Rated 4.0 out of 5.0 by Great Staff and food, shame about dirty bin left in room Another good stay at the hotel, made by the friendliness of the staff, especially Katie!!! 26 February 2014
Rated 1.0 out of 5.0 Incorrect Billing and Dirty Room I used 40,000 Reward points so that my wife could take the family away to Harry Potter Tour. On arrival at the room there was a tray of dirty pots outside one of the room doors. 1 room still had to be serviced. My wife contacted reception and was told that they were busy but would sort this. So she went to the restaurant and was billed incorrectly. Returning to the room, the room had been cleaned but the bed had not been changed. Again she called reception and again the man said he would sort. At 9pm he came and did the bed. My children went to the swimming pool and instead of a friendly service the attendant was short with them. On departure my wife was offered 1500 points (in vouchers) and was told that we would be refunded our points for the stay. So it is now Friday and no refund of points has occurred. What a poor company this is. When will I get my 40000 points back? I am an IT consultant so refunds should be instant. 21 February 2014
Rated 5.0 out of 5.0 by Family Booking & Wake We were very well looked after by Hotel Manager Serena Hawkins & her staff during what was a sad time for our family. Serena organised our Wake after my mother's funeral and the day could not have gone any better and was topped off by coming back to the hotel afterwards with our guests to a perfectly prepared area with slideshow, food & drink all as planned. We would recommend this hotel to anyone wishing to book and event or simply stay overnight. 19 February 2014
Rated 5.0 out of 5.0 by Reception Desk Service I have been using the facility at Hemel Hempstead since April 2013. I have always found the staff to be very helpful and pleasant. However the two Girls at front of desk (Katie and Charlot) have been exceptional. They always go the extra mile to ensure my stay is enjoyable and pleasurable. My work takes me to many hotels around the country and it is important for me to feel relaxed as soon as I check in. Katie and Charlot always welcome me with a big pleasing smile and I know if I had any issues that they would deal with it without any fuss or delay. Recently my wife and my parents came up and stayed the night at the hotel to help me celebrate my birthday. Katie was instrumental in organizing this surprise visit with my wife. Katie and Charlot even to the trouble of buying me a birthday cake and a birthday card which they left in my room. They both know I like to stay in room 124 and they do their best to ensure I get it. Big Thanks to holiday Inns and bigger thanks to Katie and Charlot 17 February 2014
Rated 1.0 out of 5.0 by Great Stay As a seasoned traveller and a Holiday Inn Junkie its easy to say nice things about the portfolio of hotels in the UK and abroad but..... This hotel has it all, Delightful and well trained staff at the front desk from Katey with her new promotion to supervisor (Training staff expertly) to the 'Reception Pixie' Crystal #Always seems to know what you want to ask for before you ask#, not forgetting the newbies either #Very polite and becoming well trained#. To the Room service staff that always like to smile and have a chat if thats what you want when they deliver your meals. To the reservations manager #Ask him for a deal, he's always happy to help for long term bookings# to Marge & Lisa Simpson #They know who they are# to 'Bright eyes' and the Hungarian room '69'. All things that make your stay and experience not just happy, but a valued extra, when staying away from home. 16 February 2014
Rated 4.0 out of 5.0 by Great service from check in onwards! Disappointed with the booking system. Trying to book for three families and ideally wanted to have rooms together or interconnecting, but couldn't see to do this online (10pm a minute to ring reservation team is a bit steep). The hotel was lovely and clean and modern. The rooms are small but adequate. The breakfasts were delicious, and kids eating free is an added bonus! 14 February 2014
Rated 5.0 out of 5.0 by Great location, comfortable stay Comfortable stay in the hotel which is conveniently located closely to the industrial estate. Really friendly staff in the hotel! 13 February 2014
Rated 1.0 out of 5.0 by Poor value, poor food, poor rooms....stay elsewhere!! Poor value, London prices in Hertfordshire!! Poor food, very average food!! Poor rooms, very, very dated in desperate need of updating!! Poor service, beware if you check out early you will be charged £50, despite being able to resell the room....shocking!! 10 February 2014
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