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Rated 4.4 out of 5 by 294 reviewers.
Rated 2.0 out of 5.0 by Once great hotel has withered I have stayed here several times in the past due to location & the hotel quality, along with my staff (usually 5 others). No more! I could not get towels or soap for my room. Maid would not leave it and so I would have to go to the front desk (they would not bring to the room). Three times during my 5 day stay I had this problem. Not much interest from the staff on correction of problem. Also, bar was out of beer and most liqueurs the entire time we were there. How do you not restock to serve your patrons? Also out of some foods and again, the staff didn't care. I understand being out of things or having some issues but the entire 5 day stay was one thing after another. Biggest disappointment was the staff. While friendly enough, not much effort put forth to solve problems (too busy with their phones I guess). In any event, we have made the decision to stay elsewhere in the future. 30 January 2015
Rated 5.0 out of 5.0 by Convenient location Hotel is only a short walk to the Ontario Convention Centre and close to Marie Callendars. Staff were efficient and very accommodating. 28 January 2015
Rated 5.0 out of 5.0 by Nice Vacation We spent five days there on vacation for the Grand National Roadster Show. The staff was excellent and the hotel was clean and up to date. We had zero complaints and housekeeping was really first rate. 28 January 2015
Rated 4.0 out of 5.0 by Poor value of breakfast The breakfast was a poor value for the cost of $11.95. We went outside the hotel for breakfast after the first morning. and received much more value for our money. The selection of food was marginal. It was more like the simple buffet from the Holiday Inn Express locations, which is often included in the price of the room. 28 January 2015
Rated 4.0 out of 5.0 by Too Dark Guest Room was way too dark! It was hard to read or use in any way. The ability to put makeup on outside the bathroom was impossible when 2nd guest was using the bathroom. 26 January 2015
Rated 4.0 out of 5.0 by Great pillows Bed was comfortable. Room not bright enough to read by lamps at night. Had the breakfast buffet at various times and the hot food mostly wasn't. Warmed plates might have alleviated that a little. 26 January 2015
Rated 1.0 out of 5.0 by Price change I had a reservation for 2 nights. They raised the rate for the second night when I arrived. Not good never had that happen anywhere else will not be staying there again. 26 January 2015
Rated 2.0 out of 5.0 by Nice Hotel But Slow Internet The hotel is very nice and clean with a friendly staff but I was very disappointed in how slow the high speed internet was. I was traveling for business and I do a lot of work out of the hotel. The internet speeds were slower than my cell phone using 3G which is pretty slow. I highly suggest the hotel upgrades their high speed internet connection. I will not recommend this hotel until the high speed internet is fixed as it is a crucial part of a hotel package. 26 January 2015
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