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Rated 4.4 out of 5 by 263 reviewers.
Rated 5.0 out of 5.0 by Comfortable spacious rooms and very easy access to the airport Night check in staff was kind and very helpful but, did mix up i.d. information with patrons checking in. Perhaps finish business with first customer before helping second. : ) Morning staff person was not as personable and answered questions but, did not have a kind or friendly manner. Did not even respond when thanking her for information anyway and leaving the key. : ( 13 December 2014
Rated 5.0 out of 5.0 by Great Stay Comfortable and spacious room. Very quiet hotel. The only difficulty I experienced is the lack of lighted signage off of the initial road into the hotel. It was hard to find at night. After arrival, it was a great experience. 13 December 2014
Rated 5.0 out of 5.0 by Great Stay Great service, never had to leave hotel. The bar was awesome, the food was great. 11 December 2014
Rated 4.0 out of 5.0 by Good hotel, bad food The breakfast that you pay for is not worth it at all. A free breakfast at other places is way better. Otherwise the hotel was nice, clean, and fine. If staying here, don't pay for the breakfast and plan on eating someplace else. 02 December 2014
Rated 5.0 out of 5.0 by Clean Room and Great Service Holiday Inn seems to get better and better. The rooms are always clean and the service is wonderful. 28 November 2014
Rated 5.0 out of 5.0 by AWESOME TIMES:):):) I Would Like to let All who may read this Review that each time i have had the Pleasure to Stay at the Holiday Inn in Ontario Convention Way it has been just a Wonderful and Fantastic Experiences ALL because of the Awesome Staff Members From the Front Desks Kristin, Merisha, Danny, Tony, Ed, and The Wonderful Many Staff Members Names I May have left out do to not remembering there Names I do Apologizes for but know i would like to THANK YOU ALL.. 26 November 2014
Rated 4.0 out of 5.0 by Great Stay at Holiday My husband and I was pleasantly surprised when we drove up to this Holiday Inn. I was worried it would be too noisy, with its location near the airport. It was very quite. The room looked average, nothing special, but more importantly, the bed was comfortable and I was able to get enough rest. I didn't eat at the restaurant, so I can't comment on that. But, there is no complimentary breakfast. 26 November 2014
Rated 2.0 out of 5.0 by Better choices in the area Being so close to the airport and a "full service" HI I opted for this location as I arrived in the evening and needed an airport shuttle. The woman at the front desk was fantastic, I wish I had remembered her name. I dumped my bags in my room and came down for a drink and dinner. The food was so so but I think the bartender was the only one working in the entire bar and restaurant section. Service was slow unless you were sitting at the bar where he and some patrons were having a great time. But this was much better than breakfast where I had be very careful where to touch the table so that I did not get syrup on my shirt, and this was the cleanest one I could find after walking the room. Come on, a simple act like wiping the table down with a damp cloth after removing the dishes should not be rocket science. There was not a place setting when I sat down and after sitting for 10 minutes with no service I went up and served myself at the buffet line. Bear in mind this is not an express but a full service hotel. I saw the waiter as I was at the line and asked for silverware. He brought them to the table and asked if I wanted coffee. I replied that I did and he brought me coffee and sugar but no spoon to stir it. The room was nice but the ironing board had a pad that kept rolling off the top making it tough to iron a shirt. The holder for the iron fell halfway off the wall when I lifted it and you could see by the size of the hole it had been that way for some time. I guess the maid keeps poking the screw back in and the weight of the iron holds it. Also a sizeable chunk of grout missing in the bathroom tile. Overall just a very lazy maintenance staff. Before you think I am not able to be please I will say that my next night I moved to the Holiday Inn Express and it was an entirely fantastic experience! 22 November 2014
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