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Rated 4.4 out of 5 by 256 reviewers.
Rated 2.0 out of 5.0 by Better choices in the area Being so close to the airport and a "full service" HI I opted for this location as I arrived in the evening and needed an airport shuttle. The woman at the front desk was fantastic, I wish I had remembered her name. I dumped my bags in my room and came down for a drink and dinner. The food was so so but I think the bartender was the only one working in the entire bar and restaurant section. Service was slow unless you were sitting at the bar where he and some patrons were having a great time. But this was much better than breakfast where I had be very careful where to touch the table so that I did not get syrup on my shirt, and this was the cleanest one I could find after walking the room. Come on, a simple act like wiping the table down with a damp cloth after removing the dishes should not be rocket science. There was not a place setting when I sat down and after sitting for 10 minutes with no service I went up and served myself at the buffet line. Bear in mind this is not an express but a full service hotel. I saw the waiter as I was at the line and asked for silverware. He brought them to the table and asked if I wanted coffee. I replied that I did and he brought me coffee and sugar but no spoon to stir it. The room was nice but the ironing board had a pad that kept rolling off the top making it tough to iron a shirt. The holder for the iron fell halfway off the wall when I lifted it and you could see by the size of the hole it had been that way for some time. I guess the maid keeps poking the screw back in and the weight of the iron holds it. Also a sizeable chunk of grout missing in the bathroom tile. Overall just a very lazy maintenance staff. Before you think I am not able to be please I will say that my next night I moved to the Holiday Inn Express and it was an entirely fantastic experience! 22 November 2014
Rated 4.0 out of 5.0 by Convienent to business Sufficient services were available. I will consider staying at this property if I need to return to this area. 21 November 2014
Rated 5.0 out of 5.0 by Awesome service This hotel reminds you of Cheers in a good way. Check in is a snap, on the way to the room to drop off luggage wave at the bartender, come back to the bar and find a cold draft sitting on the table for you. Couldn't ask for better or more attentive service. 20 November 2014
Rated 4.0 out of 5.0 by Clean We stayed four nights for the Breeders Cup event in Arcadia which was 40 minute drive away. The room was comfortable, clean and spacious. We relaxed by the very nice swimming pool which was quiet and large on a warm afternoon and for most part all to ourselves . The bar service was excellent although the food offered during happy hour was not very good. Overall, the staff were very professional and courteous. The event we attended was on a Friday and Saturday which entailed 12 hour days, we were unable to sleep on the Friday night on account of two families across the hall who kept their doors open while having a conversation between rooms and allowing their kids to run up and down the hall. Ours and other guests complaints did not make a difference. 19 November 2014
Rated 4.0 out of 5.0 by Pleasant Stay Hotel and resaurant staff were very helpful and friendly. Desk clerk very understanding when I had to book out of hotel at short notice. 19 November 2014
Rated 5.0 out of 5.0 by A Gem in Ontario I recently stayed at the Holiday Inn Ontario. The accommodations were great, we were warmly received and the Staff made every effort to make our business meeting comfortable and successful. I thank the Holiday Inn for our success with our clients! 18 November 2014
Rated 5.0 out of 5.0 by Great Service, great staff! My recent stay at the Hioliday Inn as fantastic, Staff was attentive and professional. I left my phone charger and they suppled me one right away and made sure it was the proper connection as well. The room was clean and the staff was extremely friendly. Made my stay very enjoyable. Would highly recommend it. Close to the airport as well, very convenient. 17 November 2014
Rated 4.0 out of 5.0 by November Visit Overall this hotel is very comfortable. My only concern was the ability to stay connected on the internet. Other than that a very nice hotel. 17 November 2014
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