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Rated 4.0 out of 5 by 79 reviewers.
Rated 4.0 out of 5.0 by Very Good, However... I recently stayed at the Peterborough West Holiday Inn over a weekend. As I was working away for the weekend, I decided to take the family with me. The hotel was very clean, staff were polite and we generally enjoyed the overall stay. Unfortunately when I booked the hotel I was advised that there was a maximum occupancy of 2 persons / room, I therefore booked 2 rooms for 2 nights. When I checked in, the lady on reception questioned why I hadn’t booked a family room, I explained that I wasn’t given the option. Unfortunately it was to late to change the booking. I am disappointed that I wasn’t a. Refunded the difference, after all I could have had a family room b. Because I booked 2 rooms, my IHG points do not qualify towards the big win As a regular IHG guest, I feel somewhat disappointed that no effort was made to resolve the issue. 28 February 2014
Rated 1.0 out of 5.0 by The worst experience ever The hotel was booked by the training provider for us. All participants complained of cranking noise in the rooms from the heating system (even when turned-off) and we could not sleep. Complained but nothing was done to fix-it. Finally checked-out of the Hotel a day earlier as wanted one good night sleep before the flight. Will never recommend anyone to stay in this property. The property has been given some refurbishment, but since its very old the facilities are not very maintained. 26 February 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I have ever stayed in. I went against the better judgement of some of my colleagues to book myself and several colleagues into this hotel (holiday inn Peterborough west), and the staff and service provided there made me look like a fool. The staff were rude and incompetent, with no concept of accountability, integrity, honesty or politeness. The internet was useless, I was told that laundry operated on weekends, but when I went to pick it up, I was told that it would not be ready until Monday night (leaving me with nothing to wear). The manager arranged to have my clothes washed in the laundry at the hotel, but it ruined my best shirt. The rooms are small and outdated, there is no ironing facility in the rooms. This is the worst ihg property I have ever stayed in. Making me reconsider my loyalties. 19 February 2014
Rated 4.0 out of 5.0 by Holiday Inn Thorpe Wood I have a been staying in this hotel on a regular basis for business purposes since May 2013. Working away from home isn't always ideal but from the welcome at the front desk to the service in the restaurant the staff always make it a pleasant stay. 16 February 2014
Rated 3.0 out of 5.0 by Cold room and poor internet service Whilst the staff at this hotel are fantastic, the same can't be said for some of the rooms. Having stayed in a few of the rooms, most have extremely poor internet connection, and I have given up and am using my own mobile connection for this as it actually works, certainly don't expect to be able to work using the hotel access. this isn't good when you consider the internet is supposed to be proved in my companies tariff and is supposedly 'prioritized access on the bandwidth' Last week plug sockets didn't work properly in my room, this weeks room was freezing, and that was my second room as the first one I was allocated was already occupied! I ended up sleeping in two tops and a fleece as i had got so cold and no other rooms were available. Perhaps it's time for some TLC in the rooms and an upgrade to the internet routers. 12 February 2014
Rated 3.0 out of 5.0 by Reasonable priced and comfortable We stayed for a weekend and the first night was pleasant and quiet, we went to breakfast in the restaurant which was a slightly awkward atmosphere with the staff stood chatting right near our table and watching our every move. Our room was clean, tidy and comfortable but the radiator very noisy. We did complain on checking out but didn't feel they seemed generally bothered. 12 February 2014
Rated 5.0 out of 5.0 by FIRST CLASS HOLIDAY INN - STRONGLY RECOMMEND This is easily one of the best Holiday Inns in the UK. All of the staff are immaculate, courteous and utterly professional. The hotel has first class facilities throughout. The bedrooms are light and spacious bedrooms. As such, the hotel feels much more like a ‘Crowne Plaza’ albeit apart from the very obvious branding/signage. I would also like to share my breakfast experience and, in particular, recognise one incredible member of the team. My last stay at this hotel was my 3rd stay and I was luckily enough to witness and experience the outstanding customer service of a senior (in years) waitress on each occasion – I believe she may be called ‘Margaret’ (please correct the name if I’m mistaken). This member of staff has a very unique, friendly and warm way of dealing with the guests. Her work ethic is second to none and every Holiday Inn in the country needs a ‘Margaret’. Good hotels can often concentrate too hard in drilling professional service which can result in staff sounding robotic/scripted and impersonal. I’m sure that other guests at this hotel who have been served by Margaret will know exactly what I’m talking about. In summary, the GM is doing a fabulous job in maintaining the high standards throughout the hotel. I only wish that he was able to share his knowledge with the GM’s of poor performing Holiday Inns. If you’re thinking about visiting the Peterborough or surrounding areas for business/leisure then I would STRONGLY recommend this hotel as a comfortable/quality base. 23 January 2014
Rated 5.0 out of 5.0 by Excellence The staff are suprerb, food and rooms too. So very helpful. I was upgraded this time which was a lovely gesture and really appreciated. Had a meeting the next day. Facilities are superb, again as is the food. The conference/meeting co-ordinator Barbara is the perfect host. 18 January 2014
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