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Rated 4.1 out of 5 by 261 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel experience Booking without having seen a place is never easy but if you do this at this hotel I doubt you will be disappointed. We enjoyed our stay enormously-excellent service, super food 17 September 2014
Rated 4.0 out of 5.0 by Very Small Room The room that I was allocated was very small it had a double bed and you could only just get between the bed and the wall. The evening meals were not as good as other Holiday Inns that I have stayed in. 15 September 2014
Rated 4.0 out of 5.0 by Busy Hotel We found our experience of this hotel to be generally good. We did have a room facing a busy road but didn't find that too much of a problem. The breakfast was very good but when ordering a sandwich for lunch (Saturday) the kitchen did not have any prawns, poor planning? We did get woken up in the early hours from noisy resident, possibly attending a wedding party in the hotel. In general our overall experience was good. 11 September 2014
Rated 2.0 out of 5.0 by Noisy, cold, unable to sleep. No chance of sleeping in, woken up very early each morning by carts being trundled down the corridor with new linen/ dirty laundry. Staff talking in the corridors in the early hours of the morning. Swing door to staff only areas very loud, disturbing every time someone walks through. 11 September 2014
Rated 5.0 out of 5.0 by Very helpful staff Staff always very welcoming and happy to help sort out any problems. Would like to see a greater choice on the menu with less fast food type food, less spicy food and more vegetables, less fries. 08 September 2014
Rated 5.0 out of 5.0 by The hotel itself is a very nice place to visit The staff are wonderful: highly professional and very pleasant to talk with. The adjacent health club with gym, pool and hot tub is a real bonus. Internet works very well but is expensive (loyalty club members get it free) and you can only connect two devices, I can't think of any good reason for that restriction. The room was very comfortable and quiet almost all the time but the elephant walking around in the room above at night was a slight problem. Breakfast was tasty with plenty of variety, only imperfection was the black pudding was cut up too small so a little overcooked. Overall: I recommend the hotel highly. Also don't miss Rochester Guildhall museum. 06 September 2014
Rated 4.0 out of 5.0 by Nice Stay My stay at the holiday inn in Rochester was nice. I was only in the holiday inn in the evening as I had a our church conference. The bed was firm but comfortable but for those who prefer a much softer bed it may not be to there liking. The service during breakfast was good but not great. It room most of what I needed like the ironing board and iron. Bathroom amenities was great and the shower worked well. The room always made clean and tidy each day. The only thing that was a negative was that the wall tiles in the bath was never cleaned throughout my stay although the bathroom itself was clean and tidy. That's the main reason why GOOD was not EXCELLENT. Love the complimentary water and the chuck kitkat. Will recommend to my friends. It seems everyone was treated well and the same and did not see the difference being a IHG club memeber or not. 05 September 2014
Rated 2.0 out of 5.0 by Comfortable bed, good breakfast, fluffy towels The cleaner is obviously taking shortcuts. The grounds surrounding the hotel are fine, car parking available and convenient to my destination although I prefer comfort to vicinity since we have church buses available. After the unappetising evening meal I would be reluctant to 'eat in' again at dinner time. 05 September 2014
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