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Rated 4.0 out of 5 by 463 reviewers.
Rated 1.0 out of 5.0 by mr Not satisfied and need improvement in customers service in front desk and communiction August 31, 2015
Rated 4.0 out of 5.0 by Nice Stay Stayed for leisure, welcoming staff and good breakfast, but housekeeping could be better. August 31, 2015
Rated 4.0 out of 5.0 by Comfortable bed and room Hotel is clean, staff are friendly and helpful. If room is on the side of the main road there is some noise but shouldn't effect you unless you are a light sleeper. Rooms are clean and air con works. Drinks as in all hotels are ridiculously expensive. August 30, 2015
Rated 5.0 out of 5.0 by Welcome Back We have stayed at this hotel several times when visiting friends in the area. I'm glad to say that the hotel still fully meets our requirements. The rooms are clean, the beds very comfortable and the staff helpful. August 26, 2015
Rated 4.0 out of 5.0 by Spacious Room and Good Food We had a two night stay in a family room which in general was clean and spacious enough. Disappointed with the fact that the toilet seat wasn't clean and despite reporting this that nothing was done the following day to rectify this. Also it would have been good to have had another set of towels as we only had two and there was three of us in the room. However everything else was fine and totally adequate for the stay. Lastly it isn't easy to get to due to it being on a dual carridge way and so if you pass the hotel and don't see the entrance then it is not easy getting back. August 23, 2015
Rated 4.0 out of 5.0 by Last Minute Get Away This hotel is conveniently located for visiting anywhere really in Kent. I booked on a Sunday morning, for that evening, as it was my friends birthday. We enjoyed a swim, steam room and Jacuzzi, before dinner in the hotel (part of the DBB rate). The staff throughout the hotel were very friendly and made our stay nice. The hotel is a little dated now and could do with a little IHG fizz popping back into it. Hotel corridors reminded me of a hospital as so bland and not one picture anywhere along magnolia coloured corridors! Dinner was nice, but no need for dried parsley over everything. Breakfast ok, but sausages looked like they had been cooked for hours and the bread for toast is thinner than thin! At least it made for a topical conversation over breakfast. As a platinum member it was a shame there was no upgrade or complimentary newspaper, but even so, we enjoyed our stay and the staff deserve a thank you and hopefully we will be back very soon. August 21, 2015
Rated 5.0 out of 5.0 by good nights stay very comfortable clean met what I req and close to my location of work August 21, 2015
Rated 3.0 out of 5.0 by well located, good facilities but needs a makeover I stayed at this hotel on probably the busiest weekend of the year. The staff are friendly and professional but can't work miracles; the room was not clean, it took an hour to get served in the restaurant, and to make matters worse the mattress and pillows were old and uncomfortable. Staff were attentive to my requests but basically the room needed updating and refitting. Would have been fine for a one-night stopover on a business trip but for a family of four it was not ideal. August 20, 2015
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