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Rated 3.9 out of 5 by 435 reviewers.
Rated 4.0 out of 5.0 by Holiday inn Chatham great location, just off M20. Very clean hotel with friendly staff. Rooms were clean and airy. Pool could be a little bit cleaner, as they seemed to have a many towels lying around the changing room. If you want to explore the Kent countryside, an ideal base. July 30, 2015
Rated 1.0 out of 5.0 by Family rooms are a very long walk from reception I stay in IHG hotels around the world for work and have achieved elite status. The week before I was in the holiday inn Abu Dhabi, and had a fantastic experience, then I took my family to this hotel, this is a very average hotel, with very average staff, not what I was expecting. What greatly disappointed me was the staff attitudes, the distance to the family rooms and the fact staff normally acknowledge the IHG membership. My wife is visibly heavily pregnant, but the staff didn't acknowledge this and gave us the last room in the hotel 161, which according to my step counter is just under 300 steps from reception, which is the last thing a heavily pregnant woman wants. I also don't understand why you would put the family rooms so far from the reception area, as my 4yr old son proved, by "stomping" back to reception, he would have woken up any night shift workers, trying to sleep. It makes much more sense to have business workers further away so they can rest and not be disturbed, and family's near reception so they can get to the rooms quicker and not disturb sleeping residents. The only plus was the room was free because of my IHG points, to be honest, I wouldn't waste my or my business's money on this hotel. My advise use the other holiday inn in Kent, it's miles better. July 27, 2015
Rated 4.0 out of 5.0 by good stay Good hotel with helpful staff. Bathroom needs a spruce up but all in all a good hotel to stay at. Good range of amenities and I would recommend for business or a family stay July 26, 2015
Rated 4.0 out of 5.0 by Holiday Inn Chatham Very comfortable providing you check your booking details correctly. Many of my friends were there with me non were IHG rewards but I convinced a couple of them to join. Hotel was clean, friendly, and I can recommend this one to you. July 22, 2015
Rated 5.0 out of 5.0 by Recent stay when home was out of action Perfect for what we needed, home was out of action due to water leak, great stay and good food - very comfortable and relaxing July 21, 2015
Rated 5.0 out of 5.0 by Good service and clean. Stayed in Rochester as a base to travel the surrounding areas, London, Brighton and Thorpepark. All within 1 hour travelling. A lot cheaper than staying in London. Train time was 40 minutes and no changes. Hotel was clean and staff were all very helpful. Drink at the Bar was expensive but off good quality. July 20, 2015
Rated 5.0 out of 5.0 by Great Hotel Will be staying here more often as I real enjoy the staff and hotel. July 20, 2015
Rated 5.0 out of 5.0 by A Warm Welcome I've stayed at Holiday Inns before and chose to again because I wanted to visit a specific tourist attraction in the area. We planned to dine out both evenings but on the first night decided to take a chance on the restaurant. The choice of food, the quality of food, the value and the service were all pleasantly surprising and we chose to dine in the second night too and it was all as before; great in every sense. From the moment we arrived every member of staff we met or passed by were warm and welcoming and seemed genuinely pleased to see us. This is the experience I want whenever I go away but I often don't get it. The staff are a credit to the company and I cannot wait to go back. July 17, 2015
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