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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4

based on 742 reviews
85%
Recommend This Property

Ratings Breakdown

742reviews

  • 5 Stars
    318
  • 4 Stars
    244
  • 3 Stars
    97
  • 2 Stars
    43
  • 1 Stars
    40

Comfortable, clean but room too small

By

29 April 2017

club

A potentially lovely hotel, clean and nicely done up, but rooms are so small that with two people you couldn't walk past one another. To get in the bed on the far side you had to squeeze in between the bed and the window. Night-tables so small you can just fit an iphone on but no book. Tea tray was there, but no herbal tea (which is standard nowadays) and no biscuit.
I was taken aback that as soon as you enter the hotel you have to walk down quite a lot of stairs. Might be ok when you're young and fit, but I wondered what elderly people do when they arrive with two suitcases... No one anywhere near to help

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Last Stay

By

28 April 2017

Great Value and location service is good to for a large hotel

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Beautiful place to stay

By

28 April 2017

club

I needed to be down near Rochester and this was the closest Holiday Inn to my destination. As expected from Holiday Inn, the place did not disappoint. Lovely place to stay, with fitness centre and swimming pool, excellent food, and extremely helpful staff.

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Expensive, out dated and in need of a good clean.

By

26 April 2017

platinumelite

Find somewhere else. Hotel is noisy, tired and very isolated. Next to a busy noisy road. Function room / disco goes on til after 1am and can be heard throughout the hotel.
Food is pricey and poor. Bar is very expensive, staff are rude and service is poor.

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Main Road

By

26 April 2017

Unfortunately the main road outside kept my wife awake most of the night which is sad as the hotel and staff were excellent.

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Good Holiday Inn

By

26 April 2017

platinumelite

Generally a good Holiday Inn. Friendly staff. Room clean and tidy. Radiator thermostat was switched off so the room was cool on arrival and had to wait for it to warm up. Mattress sagged rather in the middle but otherwise reasonably comfortable. Duvets in all Holiday Inns are inadequate except in the summer and this hotel was no different so you have to have the heating on to be warm. Not exactly environmentally friendly! It was a reward night for my wife and I so it didn't cost anything apart from points so can't complain too much!

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Nice and comfortable

By

26 April 2017

club

It was a few days with my wife and we had a really lovely time.

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Poor Restaurant Management

By

24 April 2017

club

A pity the duty management in the Restaurant didn't help their staff more. I felt sorry for the duty waiting staff who did a great job. But poor management didn't help my problem

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Great stay

By

22 April 2017

club

Can't fault the Holiday Inn for catering for the needs of my stay overs . Friendly staff and great facilities

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Stay at rochester

By

22 April 2017

We have stayed at holiday inn numerous times and it has always met our expectations.. Room comfortable and clean and food good. Staff friendly and helpfull

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Noise level

By

21 April 2017

platinumelite

Very loud noise through night due to fire door closing then people banging through then

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No disabled family rooms

By

20 April 2017

club

The hotel is freshly redecorated, staff are wonderful and the swimming pool is nice. Our only difficulty is the family rooms are all down a short flight of stairs with no other access. Difficult for us with a disabled child.

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