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  • 1 888 HOLIDAY
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Rated 3.9 out of 5 by 839 reviewers.
Rated 5.0 out of 5.0 by Top quality experience with staff who really care Nothing was too much bother for the staff. We arrived cold and hungry from New York and we were offered bar food or the use of the restaurant. Food was excellent. The hotel was clean, refreshing and quiet. We had an early check-out for our return to the UK. The staff reminded us that we could extend the check-out because of our membership and they could not have been more accommodating. We checked out at 13:00, our suitcases and personal belongings were looked after carefully. Trips we had booked were checked for us and phone calls made. The rooms were cleaned efficiently and to a very high standard. We were travelling with our two teenage children and the staff ensured we had adjoining rooms. The Starbucks attached to the hotel offered moderate service and their staff should take a leaf out of the book of the Holiday Inn staff. Will stay here again when I next visit Toronto. Thanks to all of your caring staff. 16 April 2015
Rated 4.0 out of 5.0 by location was great Great location close to many activities young street restaurants and the old Maple Leaf Gardens. 16 April 2015
Rated 2.0 out of 5.0 by Disappointment SOME staff totally not customer focused, need more training on customer courtesy. Terrible internet 14 April 2015
Rated 4.0 out of 5.0 by Central location, Value, Pool and Friendly Staff We were pleased with our stay at this hotel. It provided convenient location, adjacent to the Ryerson University's Mattamy Athletic Centre in Maple Leaf Gardens. That was where we attended an RU event. The rooms were clean with small fridge and coffee maker. The bath room was updated with a glass shower enclosure which replaced bathtubs. Beds and pillows were comfortable, firm mattress. I enjoyed swimming pool access early in the morning and Starbucks Coffee right at the ground floor.The room was small by North American standards, snugly fitting two double beds and not much else. The underground parking lot (addtn'l parking fee) is a tight area to maneuver around.. Both the hallway door and the room darkening blinds can be improved as both allow a good degree of light into the room. I choose the hotel for location and value and would recommend it based on our experience. 11 April 2015
Rated 3.0 out of 5.0 by Too bad about the parking garage We had a great visit at the Holiday Inn, but the parking garage is a disaster waiting to happen. It was overcrowded with large vehicles parked in the roadways so that there was barely room to drive through. From our spot, it was next to impossible to get at the right angle to get the parking ticket validated, and then get close enough to the barricades for the sensor to kick in. We had problems exiting every time. When we arrived, there was an elderly woman stuck on the down ramp as she hadn't been able to get her car at the right angle to make the barriers go up. We might stay at the hotel again, but we would NEVER use the parking. Too bad, great hotel otherwise. 10 April 2015
Rated 5.0 out of 5.0 by Female business traveler The hotel itself is a good value for the money. The surrounding area of the hotel was not something I felt comfortable with walking around by myself at night - and I travel quite a bit and generally never feel unsafe. The quality of the restaurants in the area aren't anything great, but easily accessible from the hotel. 10 April 2015
Rated 5.0 out of 5.0 by good experience Outside appearance of hotel was offputting and a little hard to find. But the location was good, and inside, the lounge area was pleasant and the staff accommodating. The bedding, room temperature and little noise made for comfortable sleeping. 08 April 2015
Rated 4.0 out of 5.0 by Almost perfect! Cleanliness and the quality of stay was perfect!! I love the comfort and relaxation that my room brought me.. not to mention the cleaning staff who disturbed my sleep, knocking and shouting if room was occupied.. Other than that, i enjoyed my stay at the hotel and looking forward to be staying there soon.. Keep up the good work guys!!! 07 April 2015
  • 2015-04-19T12:18:20.579-05:00
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