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Rated 3.8 out of 5 by 660 reviewers.
Rated 3.0 out of 5.0 Great room We stay in this hotel for 2 nightS during our honeymoon trip. The room was great : king size bed, big shower et lightful bathroom. The room was calm. But, the staff doesn't speak french (i thought that Canada has 2 official languages : english and french). In spite of this, we have spent a good stay in this hotel 28 October 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Excellent customer service, rooms are very clean, restaurant staff amazing!! 28 October 2014
Rated 3.0 out of 5.0 by Noise level & elevators Too noisy outside to sleep in this hotel. They need noise reduction windows. recent knee surgery prevented me from taking the 4 flights of stairs to get out of the hotel in the morning. Elevators were very slow & few arrived on our floor. Those that did were full of guests & luggage with no more room. I was told by a hotel employee that anyone who knows this hotel, knows the small, slow elevators are a big problem. same staff member advised me that since I was not staying on an upper floor, I could count on at least 1/2 hour wait for an elevator! REALLY? Unacceptable. I booked this hotel to be 1/2 block from conference location. I waited 25 minutes on the 4th floor for an elevator to go to the lobby & was ultimately late for the start of the conference. Front desk staff were rude & did not care! This hotel by no means up to Holiday Inn standards. 27 October 2014
Rated 3.0 out of 5.0 by The room was too cold It is after the 15th of October and yet the there was no heat in the room. The thermostat did not seem to be working at all . The individual air con unit was still in the window letting cold air in. The room temperature was 64 degrees. They brought me a portable heater when I requested someone help me with the thermostat! I asked others in the elevator if their room as cold too. I was not alone. It was simply too cold to work in my room so I ended up in the café across the road. 26 October 2014
Rated 4.0 out of 5.0 by Overall good experience Batroom clean, great service and good breakfast buffet. 24 October 2014
Rated 4.0 out of 5.0 by Comfortable stay, shame about the after service ! My Husband used his points to surprise our daughter on her birthday with a nights stay in Toronto. She had a lovely, comfortable evening and morning that was sadly tainted by the fact that after returning home, discovered that the bottle of pink bubbles that she had been given as a gift and what she had thought was packed adequately between several layers of clothing and in her case, had been smashed and had there for covered all of her belongings! After talking to reception the following day, whom might I add never once apologized, passed us on to to a manager that basically informed my husband that it was our daughters fault for not letting the baggage/ storage staff know that there were valuables in the bag and was nothing he could do!!!!!! Lets hope no one in the hotel ever packs a bottle of perfume or spectacles in their luggage! Are guests belongings/luggage not all considered value?!!!! The only way that this could have occurred was due to man handling and lack of care for our daughters belongings and items that can now NOT be replaced!!!!! My husband is a holiday inn Platinum card holder and is thoroughly shocked by the managements response and lack of concern with this matter. This has most definitely tarnished are feelings now for the Holiday inn and will make us look else where when travelling in the future. 22 October 2014
Rated 4.0 out of 5.0 by Good location and vale for money We stayed for three nights The room was good - although I struggled with the air conditioning Breakfast was good, and, for Canada, reasonably priced. There was plenty of it. Staff were friendly, a little too much so at times. Good location, easy to walk to most places, or catch the subway. 22 October 2014
Rated 5.0 out of 5.0 by great service room was very clean, service was excellent. i would like to recommend my friends. 21 October 2014
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