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Rated 3.8 out of 5 by 546 reviewers.
Rated 5.0 out of 5.0 Home away from Home An excellent experience overall. Very personable staff. always looking out for the best of the guest. Overall extremely pleased with this hotel. 29 July 2014
Rated 5.0 out of 5.0 by Bed and room Really comfortable,so clean.It was a corner room only view pigeons.I was too tired to worry.One thing I did not get a receipt or daily newspaper,probably because I was in a quiet area on second floor.On the whole a good night.Keep up the good work..Thanks. 28 July 2014
Rated 5.0 out of 5.0 by Great Experience Great hotel, Great staff and even better Breakfast 27 July 2014
Rated 1.0 out of 5.0 by Horrible Staff but nice hotel I have stayed at many hotels before along with quite a few Holiday Inn's but by far this was the worst experience I had. When I booked the room I requested for late check out. At 11 am I started to get knocks at my door, all the way till 1215. At 1215 an employee (I know his name, but just going to refrain from using it) kept knocking until I answered. I told him that I requested late check out and you are disturbing me. He insisted I get out the room and gave me a 2 min window "to pack my stuff and leave". I was disgusted by this service. Apparently they mixed up my room with someone else's, but even if that's not a way to treat your guests who paid for a night at your hotel. The manager kept asking me to tell him the story and just said sorry that's all. Due to him rushing to get us out my girlfriend left a $400 watch there, I had to drive back to Toronto from Mississauga to just pick that up. On the phone the front desk kept telling me that they didn't "find" anything until I finally got in touch with the manager who was able to locate the watch. Overall Holiday Inn at 33 Carlton St ruined my whole day. I was just stressed out from the morning due to there horrible customer service. 27 July 2014
Rated 2.0 out of 5.0 by Stff nice, but didn't carry out promises Lifts need sorting out. Not unusual to wait 5 minutes or longer. Was put in wrong room as electric key cards not working on check in. Then had to move rooms and during this move my reading glasses disappeared, probably being left in original room. Hotel promised to refund the cost of the glasses against bill. Didn't and, but then tried to charge me4 nights car parking but I only parked for 1 night. Staff, helpful and friendly but did not do the things they said. 27 July 2014
Rated 4.0 out of 5.0 by Nice hotel but a couple of problems Stayed for three nights, to attend the Indy Car race. No problems at all with the staff or the rooms, albeit the bathroom was small and had mirrors at 45 degrees in the corner which meant your reflection moved in the opposite direction when you used it which was a bit disconcerting! Bedroom was on 23rd floor. When I arrived only two of the four elevators were working, and one stopped intermittently, so there was a delay getting to the room. I later overheard another guest complaining to reception that he had waited 15 minutes at floor 10 before deciding to walk down as the elevators all went straight past. I thought he had a hard time but he was lucky - at 04:20am on my first night the fire alarm sounded and I had the pleasure of walking down 23 flights of stairs. Fortunately it was a false alarm and after 10 minutes and six fire trucks later we were allowed back inside. Didn't use any dining facilities, so can't comment. Hotel position is central and easy to get cabs from. 25 July 2014
Rated 5.0 out of 5.0 by Great service - great location I was so impressed with how the staff were attentive to my needs and how they went above and beyond in terms of customer service to ensure that this would not be my last stay at their hotel. Thank you Carla and Jenny!!! Your service as well as any of the other staff that I encountered was truly to be complemented. 24 July 2014
Rated 4.0 out of 5.0 by Great Downtown Hotel Experience Very nice well appointed cost effective hotel. Good value for the money. I look forward to visiting again in the future when i return to Toronto. 23 July 2014
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