Rated 3.8 out of 5 by 68
Rated 3.0 out of 5.0 by rd19 had to pay for my breakfast which was cold
Had to bay 13.60 for my breakfast which was cold.
I never pay for breakfast at any other Holiday Inn but this one.
I am a platinum holder and treated excellently by the staff - they are fantastic.
02 November 2013
Rated 5.0 out of 5.0 by eliz18 really enjoyable night at the races
Room was comfortable and had all that we needed with a great view of the show ring. staff at the restaurant were extremely helpful and welcoming. It was great to be able to move around in-between meal courses and have access to all areas.
The package was excellent value for money.
01 November 2013
Rated 1.0 out of 5.0 by RichGent Horrendous!
I always stay in a Holiday Inn when away on business - this hotel is by far the worst Holiday Inn I have ever stayed in.
It's like walking into a hotel back in the 1980's, a lot of money needs to be spent to bring it up to date.
The bedrooms are shocking, the restaurant is basic and not at all comfortable, the restaurant is very limited and again uncomfortable.
I found some of the staff rude, especially one person at breakfast time! If you asked her for anything it was far too much trouble and she would scurry off in a huff.
I definitely won't be staying here again.
28 October 2013
Rated 5.0 out of 5.0 by steelcamel1 a good experience
Had pleasant one night stay recently.All staff friendly and helpful.Room clean and comfortable.Excellent breakfast.would happily recommend.
24 October 2013
Rated 1.0 out of 5.0 by BengallTiger Poor Hotel Stay
Not up to the usual standard for Holiday Inn. TV was faulty & didn't load programes properly then sound wasn't right...
Checked me in as the wrong person then overcharged me initially even after correcting my account
Breakfast room wasn't attended then had to ask where the milk was!!! Poor full english too with not so warm bacon & sausage bespite it being fresh? Cold beans too. Mentioned this at checkout & apparently someone was going to look into it but I haven't heard anything back so far & would guess I'm not goint to.
Wasn't recognised as IHG club member & seemed like hard work to get that changed
19 October 2013
Rated 5.0 out of 5.0 by Burslem Great night of entertainment and hospitality
My wife and I had the Horizons package watching a nights racing , meal in Horizons restaurant and b&b in the hotel .
Absolutely faultless apart from bit noisy in our bedroom late evening (think we were above a kitchen but that died off and sleep was fine . Would recommend highly really was a good deal
16 October 2013
Rated 5.0 out of 5.0 by doddsopne races
Great night at the races but woke up by someone running a bath at 6.am in the morning.noisy taps!
30 September 2013
Rated 4.0 out of 5.0 by morag5 Another wonderful stay.
This is the third time we have stayed here for the racing and it seems to get better every time. The staff cannot do enough for you and make you feel welcome from the moment you arrive to when you leave. The rooms are a good size and clean. The breakfasts are good. The hotel and surrounds are very clean, but most of all the staff are excellent.
We stayed for two nights for the racing and it was a shame the price for the Saturday was so high we moved to another local hotel.
30 September 2013
Rated 4.0 out of 5.0 by Ashleigh912 Friendly and helpful staff.
Staff were extremley friendly and helpful. The hotel and rooms were clean and tidy. the beds were comfortable and plenty of clean storage space.
Price was very competetive, and plenty of safe free parking.
Would definately use again.
03 September 2013
Rated 2.0 out of 5.0 by moleemo workmen
Arrived at hotel and all was good had travelled from Suffolk so not too far but looking forward to relaxing in the room... not so, there were big diggers working on the racecourse till approx 8.45pm. Then, 7.45am boom diggers were cranked up lovely just what you need. Was told by reception staff they were not obliged to notify guests of this via their website prior to booking.......REALLY
27 August 2013
Rated 5.0 out of 5.0 by Vickk Whole Package
Enjoyed the whole experience. Hotel stay with a nights racing in the Horizons lounge.
Excellent experience made better by the super helpful and friendly staff
23 August 2013
Rated 5.0 out of 5.0 by Karroo Excellent Service
We stayed at the Garden Court Wolverhampton as part of a large family group from the north of England to attend our nephew's 21st birthday celebration.
Booking in at reception was straight forward and the receptionists were very pleasant.
We had a meal in the Parade Restaurant on Friday evening, and breakfasts there both mornings. Have to give a special mention to Jackie in the restaurant who was excellent and very patient with us all. nothing was too much trouble to her. She was a star!!
The celebration on Saturday for our nephew's 21st was in the Sunbeam Lounge. The meal was excellent as was the service.
The room was a good size and bathroom was modern and clean. The only fault with the room was the heat, but that was not the fault of the hotel, and room fans were provided, as were buckets of ice.
Would definitely recommend this hotel for anyone looking for somewhere to stay in Wolverhampton.
26 July 2013
Rated 5.0 out of 5.0 by Meghan27 An excellent choice
The room was spacious and comfortable, bathroom in excellent condition. Staff in reception and bar were exceptional, so friendly, helpful and smiling, thank you!
I haven't scored higher only because there was no safe in the room, which I would expect in a holiday inn and the pillows could have been better in line with other holiday inns. I also felt the price was a bit too high.
Overall a very good experience and an excellent choice if you need a hotel in Wolverhampton.
14 July 2013
Rated 5.0 out of 5.0 by Bluegeo52 Great service
I had a wonderful stay at the hotel,we had two rooms our daughter and husband and grandchildren had another both rooms were excellent. The staff in reception and the bar were really friendly and helpfull The breakfast was excellent top marks allround.
12 July 2013
Rated 4.0 out of 5.0 by TonyB11 Jackie in the restaurant is a star
The hotel was OK, as you would expect for a smaller hotel. Jackie who served us in the restaurant was an absolute star, great service and a fantastic sense of humour.
The staff who served us at breakfast on the Sunday morning need some customer service training. I think they forgot who the customers were, a smile costs nothing !!!!!!!
Reception staff were great as well.
19 May 2013
Rated 4.0 out of 5.0 by Rich6060 Friendly staff, welcoming and good food.
I was on business. I was greeted and was recognised for my Platinum membership straightaway. Room was pleasent.
Restaurant food was very good and service also.
I would recommend for a business hotel in the area.
04 May 2013
Rated 4.0 out of 5.0 by Cossy3 Rooms excellent
Staff and rooms excellent. Breakfast needs improving.
15 April 2013
Rated 4.0 out of 5.0 by SABR Wolverhampton Racecourse Holiday Inn
A surprisingly good find. Booked for 2 nights when on business, and was impressed how quiet the area was, convenient for most of Wolverhampton. Reception staff very friendly and welcoming.
Ate in the restaurant and again was impressed with the food quality at very reasonable prices.
Would recommend for anyone visiting the racecourse or visiting Wolverhampton but not wanting to stay in the centre.
25 March 2013
Rated 4.0 out of 5.0 by BigFranT Dunstall Holiday Inn
I use the Holiday Inn, at Dunstall race course,Wolverhampton because of its proximity to work, and have done for many years. It is because of the amount of visits I've made there, that makes it feel 'homely'. I know the majority of the core staff well, and it is particularly pleasing to receive a warm welcome when I'm away from home.
The rooms themselves are comfortable enough, but it seems that the entertainment system is problematic, and has been for months (dare I say years). In addition, the lift has a mind of its own, and if anybody wants to know the secret of its operation, let me know, as I've been studying it for years.
Finally the food. I would describe it as extremely changeable. From the sublime ( a wonderful pan fried livers and lightly poached egg starter) to the bland (anything with the powdery reconstituted chips). Overall, I would say the quality of the food is good, but sometimes spoiled by the odd bad experience.
Would I recommend the hotel to anyone else? Most definitely yes.
It is the quirky features and lovely staff that makes my stays there enjoyable. If you want a clinical faceless stay, then this is probably not the hotel for you, for anybody else, give it a go, and enjoy.
21 March 2013
Rated 1.0 out of 5.0 by Geary59 Billed twice for one night stay.
Booked a one night stay , competing in Tough Guy race the following morning. Asked at reception if we could shower and change in room after race and was informed we maybe charged for a late checkout if after 3pm. Although we were just after this time when we did return , we were unable to get into our room due to key problems and could not use the shower as there was no hot water. On leaving after about 10 minutes I informed the reception desk that we could not use the shower due to the lack of any hot water, this defeated the whole object of returning back to the hotel. Just over a week later I was then billed for another nights stay, and when contacting the hotel I was then informed I would be charged for a late checkout even though the only point of travelling back to the hotel was to use the facilities which I would have been happy to pay for if they had been available. Overall a disappointing experience and would not recommend to future Tough Guy participants.
05 February 2013
Rated 4.0 out of 5.0 by Dambuster1 Business visit
Restuarant and reception staff are extremely friendly and courteous.
18 December 2012
Rated 2.0 out of 5.0 by mbuur Room with additionals become expensive!
At the booking the room looks affordable, but many of the additional cost makes the stay expensive.
Internet access is expensive and you have to pay for each device, so being two in a room each with a couple of devices becomes very expensive.
27 GBP for the breakfast for two is expensive, especially when the quality is in the low end.
Being a Platinum member of the Priority Club do not help at this hotel. I will never return.
13 December 2012
Rated 3.0 out of 5.0 by Stacyc Festive Racing
Booked to stay on racenight in Decemeber for hubbys birthday and to reminisce as not been for years. Room was fab, check in easy and reception staff v friendly. Just gutted that racing got abandoned early (7.15) due to weather which left us doing not much for almost three hours waiting for parties to start in Premier Rooms.
But they managed to find a singer to start things off early which I thought was good. And staff everywhere were really friendly.
Peaceful sleep (when we got there at 2a.m.). Great breakfast too. Lots of choice and good hours. Open til half eleven!!
Overall great stay.
08 December 2012
Rated 4.0 out of 5.0 by john52 friendly and welcoming staff
stayed here on several occassions reception staff very friendly, bar service not the most dynamic, breakfast very good value all round good experience
25 November 2012
Rated 4.0 out of 5.0 by RobC Stay 10.11.12
My son and I used the Holiday Inn Wolverhampton as a crash pad whilst at an exhibition in Telford.
Rooms were the usual Holiday Inn standard- clean and comfortable. There was noise however from the room next door, which disturbed my sleep, but overall perfectly OK.
The big suprise was the quality of the food. I use Holiday Inn regularly and the food is generally OK, but the chef at Wolverhampton was very good. Prices OK too! We were going to eat out but having looked at the menu and prices we stayed in and had a very good, freshly cooked meal. My son had a burger and was asked how he wanted it cooking and serving and I had Welsh lamb, which again was cooked perfectly pink (after being asked by the chef how I liked it).
A good crash pad, set inside the race course, so a nice environment.
17 November 2012
Rated 4.0 out of 5.0 by Chand78 Clean and friendly
When I arrived at the holiday inn wolverhampton I was surprised how clean and friendly the whole complex was. It was peaceful and accommodated my young family amazingly. I was initially anxious about the hotels' quality in Wolverhampton with cheap prices, the picture of the other hotels looked tired, cheap and not homely at all, unclean and in my view disgusting. That is why I was so relieved that the Holiday Inn was welcoming, updated and the bar restaurant had wonderful choice of food. If I was to visit wolvethampton again I would most definitely stay at this hotel and would not bother looking elsewhere. I'm used to the quality of hotels in London and abroad so I'm happy that holiday inn have lived up to my expectations and their name. Well done and keep up the good work!!
16 November 2012
Rated 2.0 out of 5.0 by Ogll Disappointing
From smelly bathroom to shabby carpets and holes in the towels this property was truly a disgrace to the brand.
08 November 2012
Rated 5.0 out of 5.0 by Martin70 Room with a view
Fantastic to be able to look out of a hotel window and see horses and jockeys parading before the races. Even for a non racing fan this hotel is superb and there is a small gym which although a little basic it was very useful.
The room itself was as expected, nothing special but fine for a short stay and Sky Sports channels are an added bonus.
The only gripe being that WIFI is chargeable which is rare with hotels these days.
Breakfast is buffet style and was amazing with as much available as your stomach can take, even my lad went up twice and he doesn't do breakfast!
Staff were very friendly and we will definitely be staying here again
03 November 2012
Rated 5.0 out of 5.0 by Millstone Great Place
Restaurant only offered a limited menu due to it being a Sunday and few guests staying
Was the normal excellent service
15 October 2012
Rated 4.0 out of 5.0 by OriginalGaz Pleasant and efficient
Not the greatest when we trying to sort out the party booking but apart from a minor hiccup on check-in everything went really well. Good hospitality and a great evening's racing. Decent room overlooking the Parade Ring. A bit pricey but you get what you pay for. If you don't mind the cost on a race night, then recommended.
14 October 2012