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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 514 reviews
88%
Recommend This Property

Ratings Breakdown

514reviews

  • 5 Stars
    299
  • 4 Stars
    130
  • 3 Stars
    49
  • 2 Stars
    28
  • 1 Stars
    8

Cold room, poor breakfast and not a care when reported to reception

By

17 January 2018

club

We have been to this hotel many times to take in the races and have really enjoyed it. However this time the standards have dropped somewhat. The room was freezing cold and when I’ve complained we were not given any sort of service or reason. O Breakfast was poor from the greeting to the eating. Poor selection, poor replenishing, plastic cups for drinks, poor tea and coffee service. On leaving the hotel we explained our disappointment which unfortunately fell on deaf ears!!

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