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Rated 4.2 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by great and helpful staff Had a nice stay with a nice room and bed. Breakfast was very good. Shuttle to and from the airport was really helpful. I stay at Holiday Inn Expresses quite often and pretty much satisfied with all the stays. The only challenge we had was trying to find the hotel. I believe we must have circled it several times and finally called the hotel to help. Should have done that right away. Driving in downtown Boston can be a challenge, so I was really happy to use the shuttle several times. Staff were really helpful in every way. 16 October 2014
Rated 4.0 out of 5.0 by Great Rooms and Wifi Breakfast menus selections did not have vegan/vegetarian alternatives. There were no microwave safe containers in the rooms. 14 October 2014
Rated 5.0 out of 5.0 by Great hotel a little out of the city center I staid here to use my Reward points and avoid the high prices of hotels in Downtown Boston. The price is still quite high but more affordable. Subway is in walking distance, albeit not a really nice walk but doable. 14 October 2014
Rated 5.0 out of 5.0 by Excellent service! The hotel was very clean. Front desk was courtious and very helpful. Location is great. Located right next to a shopping center with a variety of places to eat. 14 October 2014
Rated 5.0 out of 5.0 by good found the staff friendly and helpful and breakfast was good and the rooms were clean and a decent size if in Boston I would stay there again 12 October 2014
Rated 5.0 out of 5.0 by great service Clean , comfortable. VERY helpful staff. Convenient to the Subway and airport. Would not hesitate to stay again. 08 October 2014
Rated 5.0 out of 5.0 by Exceptional Staff!! We flew in to Boston for a family wedding. It was our first time visiting this area. The staff at this hotel was exceptional! They made what would have been an average stay a perfect weekend. We had the good fortune of meeting many of the Holiday Inn Team during our 4 1/2 days in Boston and found each and every one of them to be professional, kind, charming, knowledgeable, a pleasure to be around and incredibly helpful. Because of this great staff, I will only stay at this hotel when I go back to Boston. We had a wonderful 4 day weekend and truly appreciate how hard the staff worked to help make it that way. We can't wait to visit Boston again. 07 October 2014
Rated 3.0 out of 5.0 by Very poor customer service Being a platinum rewards member, I am often thanked for my loyalty and upgraded upon arrival. The woman who checked us in was rude, apathetic and unfriendly; she didn't even bother telling us we were upgraded to a King suite. As I was traveling with my daughter, we would've preferred our original two Queen beds, but didn't want to trek back down at 11:30 at night to deal with her unprofessional attitude a second time. 07 October 2014
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