Rated 3.7 out of 5 by 51
Rated 3.0 out of 5.0 by Mouse2548 Terriable Beds
The bed in our room was awful, neither my husband or myself go almost any sleep at all. The jacuzzi tub worked well but could of been cleaner when we went to use it we had to wipe it out first. the curtains in our room would not close all the way leaving a gap for a view to the street level parking lot. we had to use one of the only three pillows our king size bed had to hold the curtains closed so we could get changed and enjoy the Jacuzzi tub.
24 July 2014
Rated 5.0 out of 5.0 by Terrwen Relaxing
Stayed July 2014 and had a great night. Slept well and comfortably. Although the pool is small the kids enjoyed it immensely. Breakfast although there was a good selection the eggs were not cooked through. Overall a great stay.
24 July 2014
Rated 4.0 out of 5.0 by PaulDetroit Consistent quality and service as expected
I stay at holiday inn express hotels all the time. I like that I know what to expect and that the chain is fairly consistent. It was nice that this one had a hot tub but would have been nice if it was actually hot and not just luke-warm. That is my only real complaint. That and they were out of hard boiled eggs the first morning I had breakfast.
22 July 2014
Rated 5.0 out of 5.0 by CBarrie Great Experience
The property met all of my needs and was located in an area close to my meetings. The staff was excellent at both check in and check out. Had a great stay and enjoyed the breakfast. I would use this hotel again when I am in the area.
21 July 2014
Rated 2.0 out of 5.0 by golferdale Noise From Next Door
This was my second stay at this hotel and first experience was good, however, on this experience I had people pounding on wall next door and noise from children. Was not a pleasurable stay!
19 July 2014
Rated 4.0 out of 5.0 by AdamR Good value for the money
Clean hotel, clean room.
The parking and breakfast was included, at other hotels this would almost double the cost of the room.
Microwave and fridge is great for a family.
Would stay here again.
13 July 2014
Rated 4.0 out of 5.0 by trackdad67 Quiet and clean
I found the stay to be fairly quiet, rooms clean, fairly good breakfast. I would personally like to have a little bit more choice of fresh fruit for breakfast other than just bananas, and the eggs to be cooked a little more. Fairly easy to get to, and really easy to get to the track and field park.
07 July 2014
Rated 1.0 out of 5.0 by chicago1234 Problems with sanitation and guest service
My husband, my one-year old and I stayed here last week. After check in, we organized our room, bathed the baby, and put her to bed. She cried a lot, as she does in a new bed, so we got her out a few times. We noticed she didn't smell good, her hands stunk and her clothes stunk. We checked her diaper, checked her clothes, and didn't think too much more about it since she was exhausted from the travel, figuring she had gas, or may have just crawled on the floor in a hotel which - who knows. In the morning, we noticed again, and paid more attention but couldn't figure it out. So I went to the crib, and on the sheet noticed a stain. It turned out to be vomit that was never washed, the smell as you know is unmistakeable. I was disgusted that I made my baby sleep in this, her face on the sheet all night, and not knowing if the last child was ill, if there was a virus, etc. I took it down to the desk and asked for the manager, was told nobody was in at the moment, explained it to the clerk who then magically found the manager. I showed him, and all agreed, yes it was vomit. He found the lady who was head of housekeeping. He showed her the sheet, and she became very rude and accusatory to me, leaning over toward me and saying "No, this is from your baby. I saw the housekeeper put a new sheet on." which seems odd, since I didn't say my room number or anything, and I'm curious how often they watch each other prepare rooms. I told her no, my baby is not sick, has no vomit on her hair, or on her clothes or face as is inevitable if a baby vomits in bed. She said "well then it must be food from her." I told them we bathed our baby, put fresh clothes on her and put her in bed, she was never sick and she repeatedly almost yelled over me "no, you're wrong, the sheets were clean, I saw her change them, this is from your baby." After about five minutes of this the manager told her enough, to stop talking and when I said she was completely rude, wrong and either lying or calling me a liar, he insisted the problem was with her English which seemed solid to me. In the end he gave me coupons for miles to book a future room, but what I wanted was a true apology and not to be called a liar by someone who made my baby sleep in vomit all night. Horrendous. If this didn't happen the hotel would have been fine, but their handling of this and of it happening in the first place is ridiculous.
05 July 2014