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Rated 4.1 out of 5 by 599 reviewers.
Rated 4.0 out of 5.0 by Housekeeping Staff Responsiveness Tell client the truth if you are unable to attend to client needs at the time you promise July 31, 2015
Rated 4.0 out of 5.0 by IHG Rewards The hotel would not accept dining rewards voucher when offered. Staff claimed Holiday Inn Express was not included even though my membership to IHG Dining Rewards was acknowledged at checkin. July 31, 2015
Rated 5.0 out of 5.0 by Convenient Airport Hotel that could do better Airport transport and check-in smooth and easy. The dinner buffet was disappointing. The hot food was primarily Indian and not well prepared - not up to International Standards. The rooms are fine. The usual amenities (shampoo, individual soap etc) we're not there. July 30, 2015
Rated 4.0 out of 5.0 by Good Service Nice place for stay, but the bed and pillows needs to be changed for some thing more comfortable mattress and pillows. over all it was very good experience, nice friendly staff, good breakfast menu, fired eggs needs to be improved :) July 29, 2015
Rated 1.0 out of 5.0 by ...No holiday here Holiday Inn Express Dubai Airport failed to supply the room we had booked on their system and there was linen and towels missing. Not only that but exarcebated things by failing to fix the problem in an efficient and timely manner via their reception staff and duty manager, especially as it was 11pm at night and the result was that we were unable to get much sleep prior to an early flight departure. All in a disastrous stay so cannot recommend this hotel. July 28, 2015
Rated 4.0 out of 5.0 by good good place to stay. will come again for sure in future or whenever we are in Dubai. July 27, 2015
Rated 3.0 out of 5.0 by Staff Attention and Availbility of Wi-Fi Stayed at this hotel for 3 nights during July 2015 and I can say that the experience was not above average at best, considering that you would expect a higher level of attention to Platinum IHG members. Three issues in particular: 1) Wi-Fi in the room was horrible. Showed only 1 single bar or no reception at all. When I've brought this up to Front Desk, they first said that they will provide an in-room router, however, nobody came to my room that day. Next day, they moved us into another room with supposedly better Wi-Fi, but they failed to test it themselves and it was the same quality or lack thereof. Both my gf and I tested on our smart phones and on the laptops, but Wi-Fi was not usable. 2) During the check-in, no priority or instant check-in for Platinum members. Was told to stand in line like everyone else, though IHG advertising instant check-in for Priority Club members. 3) Whenever issues were brought up with Front Desk staff, mostly they behaved with a dismissive attitude. In general, the hotel is clean and free underground parking is available, but good enough only if you don't plan to spend much time inside the hotel. July 23, 2015
Rated 4.0 out of 5.0 by Great for a short stay Check in was in the afternoon of 11th July and was to leave on the 12th morning. Shuttle from airport was on time and was in the hotel very quickly. Check in was efficiently handled by Ms. Joyce who gave me all the information required. Rooms are on the smaller size (similar to other HI Express rooms), very clean and functional. Bathrooms are clean and basic. Asked for a shaving kit which was provided very fast and on a complimentary basis. Rooms are comfortable, quiet and had a very good nights sleep. Breakfast spread was good, and there was enough tables in the hall. No grocery/ other shops in the vicinity. Metro is not really within walking distance. Great for a value for money break from the airport! July 22, 2015
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