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Rated 4.5 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 Excellent - highly recommended We enjoyed our stay very much. The hotel is modern & clean, the rooms were comfortable and the staff are really helpful. The hotel location is great - a short walk to both the arena and the city centre. The only slight criticism is that the bar seating area is tiny however, it does share the dining room and the dining tables and chairs can be used, so not a major issue. We will definitely stay again next time we visit Manchester. 28 October 2014
Rated 4.0 out of 5.0 by Convenient Location! Our check in was very efficient and the Receptionist extremely polite and friendly. However, the room for my husband, son and I would have to be the smallest we have ever stayed in. With 3 suitcases, there was no room to move! The room was clean and the Bathroom was lovely and clean with a powerful shower head. The breakfast was average and didn't enjoy the scrambled egg. Didn't like the galley- style set up for breakfast with the tight self serve area, people were just getting in each others way! The free internet was also disappointing, it kept cutting out! The hotel is conveniently located to the Arndale shopping centre and restaurants. The disappointments aren't enough to put us off using this hotel again! 28 October 2014
Rated 4.0 out of 5.0 Good stay We stayed at the Holiday Inn Express Manchester City Centre Arena as we were attending a concert and we would do so again The location, close to the Northern Quarter, was excellent as were the staff We would recommend this hotel and would stay again 27 October 2014
Rated 5.0 out of 5.0 by great sleep Loved the choice of soft or firm pillows! Great sleep nice and quiet and dark and was able to control temperature to my liking. 26 October 2014
Rated 5.0 out of 5.0 by Good location for MEN arena Welcoming staff, room clean and tidy. Comfortable nights sleep and simple breakfast. Good location for our visit to the MEN arena and close to restaurants. Would recommend this hotel and will use again. 20 October 2014
Rated 4.0 out of 5.0 Comfortable Bed - discomfortable breakfast Generally I lived this hotel as it is close of my meeting place. Price are high compare to it should be. Break fast are poor and should have better availability and more variety. 18 October 2014
Rated 5.0 out of 5.0 by High quality at a great price The hotel is well located off the trendy Noma area of Manchester. A quick walk to the Victoria train Station, I was in the middle of everything, yet the room was quiet, comfortable, and clean. 18 October 2014
Rated 2.0 out of 5.0 by Attitude of staff and point allocations Having used the Holiday Inn on several occasions for business trips, I have usually been pleased with the quality of stay. As a regular visitor to the hotels at various locations across the country, I decided to join the point collection loyalty scheme. I recently stayed for 5 nights at the Holiday inn in Manchester Arena and had a somewhat disappointing experience, particularly in terms of customer service and poor attitude expressed by staff with my concern. Upon departure from the hotel, I approached a member of the reception team to ask how I could collect the loyalty points I had accumilated as part of my stay. I was rudely informed by a member of the reception staff, that I was not eligible to collect the loyalty points as I had booked through a third party, (cheaper) agent. This was not stated on at any point during the booking, or anywhere on the Holiday Inn website that I am aware of. Whilst the matter of loyalty points is somewhat trivial in the grand scale of things, I am left with feelings of utter disappointment with relation to the customer service offered. Such service that is not expected in budget hotels, let alone Holiday Inns. Subsequently I have been discouraged from using the company and I would not recommend this service to colleagues as a result of the customer care received, or more appropriately the lack of it. Staff appear over-stretched in their duties having to staff the reception, bar and restaurant respectively. Whilst I appreciate costs must be kept to a minimum, this should not be at the sacrifice of customer service. It is in the interest of the company to attract and retain customers and reward loyalty, something which on this occasion your representatives have failed to do. I trust that this matter will be looked into and dealt with in an appropriate manner and I look forward to hearing your response. 14 October 2014
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