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Rated 3.7 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Good value and friendly staff I stayed here for a couple of days in August with my family and they put us in a disabled room so we had more space for the cot. The staff were always friendly and helpful and although its a no frills experience, it works and they charge a fair price for what you get. If you are a Virgin Health member you also have the club next door which is very handy. 18 August 2014
Rated 4.0 out of 5.0 by Good holiday Good hotel, nice and clean, although bathroom could of been cleaner, and breakfast had not alot of gluten free options! 14 August 2014
Rated 4.0 out of 5.0 by consistently good will certainly stay here again, always clean and the staff are helpful and friendly 14 August 2014
Rated 4.0 out of 5.0 by An average stay This was my second visit to this hotel, it is located on a complex with Asda (Walmart) Supermarket, Virgin Active Gym and a forlorn abandoned ice skating rink. Room was quite adequate but the carpet was looking a bit tired and the shower curtain would have been much better being replaced with a screen door. Breakfast was adequate if only it had been replenished faster and the milk dispenser had been working on the first day. Internet was acceptable, but annoying having to register each time accessed. Tip: just make up an email address!. My main gripe was the elevator button to the 2nd floor did not work and was not rectified during my stay. Otherwise an acceptable stay at this HIE. 08 August 2014
Rated 4.0 out of 5.0 by Very Good service This hotel was one your best. We are disappointed that we received a parking fine for the 28th/29th July, but Ben is going to sort it out 07 August 2014
Rated 5.0 out of 5.0 by great place for city break we recently stayed here on a saturdy night , the staff on reception were really friendly and helpful , sorted taxi out , got me bus fares ,explained about the hotel , and all without being prompted , the hotel is about 10 mins from centre a £6.50 taxi fare ( free phone in hotel ) the room and bathroom was spacious , bed comfy , the hotel was full , and some guests were noisy , but that is not a hotel problem , just inconsiderate people , the breakfast had a good variety , the eating area was clean and had fresh flowers on table ( nice touch ) and a free paper to read with your breakfast , shall stay here agin , very easy to reach from the main road , and the staff really made it for me . 06 August 2014
Rated 5.0 out of 5.0 by Attentive Staff My children love staying at your hotels and were not disappointed this time either! It was a fleeting visit but I was so grateful to your male staff member during the breakfast service as I left my handbag on the back of a chair and he put it aside and tracked me down a little while later to return it. The lady at checkout was also very kind, when I told her my youngest had thrown up in the bed and had to leave the sheets in a horrible condition, she just asked that he was ok now. 06 August 2014
Rated 4.0 out of 5.0 by Super staff Staff were as always extremely efficient and friendly. They always go the extra mile for guests. 06 August 2014
Rated 1.0 out of 5.0 by Wasps We stayed at this hotel for the graduation of our son, both nights we has wasps in our room, in fact a total of 16 were killed.. Making our stay uncomfortable. 30 July 2014
Rated 3.0 out of 5.0 by No AirCon and cant open windows I spent one sleepless night in this hotel as the room was really hot and the AirCon had broken. What made it worse was non of the windows could be open. When i went to complain all they offered was an old fan which was rubbish. I wouldn't come back. However it was clean and the breakfast was reasonable. 28 July 2014
Rated 3.0 out of 5.0 by Average Hotel The Staff were very friendly and helpful. However the breakfast was poor and the Disabled accessible room was not good poor in terms of Wheelchair manoeuvrability especially the wet room. Overall, I would not recommend this hotel for disabled guests. 28 July 2014
Rated 2.0 out of 5.0 by Unpleasant stay I had stayed in this property previously and found it ok but my last 2 nights 15 and 16th july were rough. The room was so warm and air conditioner dysfunctional that I could not sleep at all the first night. I called and they kept resetting the ac but it did not improve. I suffered through out that night. The following night they gave me a portable ice block operating ac which made no difference that they had to move me in the middle of that night. The Ac in the room they moved me was not any better but I managed to sleep a bit, woke up in the morning unrefrshed and angry. To make matters worse the internet was not working. In the morning since no iron is provided in the rooms I went to ask for one only to be told there was none available and was told by the staff that one will be provided to me as soon as they could. Till I left for work 830am none was provided , I checked out and went to work with unironed clothes. This was a room I paid about £90 a night. It was traumatic . 19 July 2014
Rated 5.0 out of 5.0 by Our First Choice in Norwich When visiting Norwich we always stay at the Holiday Inn Express because we feel it is equal to much more expensive hotels. The reception area is very open and welcoming and the staff are outstandingly helpful. 16 July 2014
Rated 5.0 out of 5.0 by A very good stay. Great hotel with a very nice team. Very welcoming and helpful staff. I had a very good night's sleep. 13 July 2014
Rated 4.0 out of 5.0 by Wifi is poor Good hotel for overnight business stay and friendly staff but 5 hours throughout the evening and the poor internet speed meant I was unable to receive and read some important business emails that I needed to access. 12 July 2014
Rated 5.0 out of 5.0 by Relax and recover Another relaxing stay. Comfortable bed which gave a good nights rest in readiness for another busy day. Great service keep it up. 11 July 2014
Rated 5.0 out of 5.0 by Great service and a good night's sleep This is in a convenient location with ample parking. The staff is very attentive, the room clean and comfortable and the free internet was easy to access. 03 July 2014
Rated 3.0 out of 5.0 by OK Not as good as the other Holiday Inns In Norwich, poor breakfast they kept running out of food had to wait ages for it to be replaced then ran out so quickly because so many people were waiting, paid for parking but no places left so had to park in the Asda car park we were not happy. 27 June 2014
Rated 5.0 out of 5.0 by Great service The staff at all times were exceptionally helpful and friendly, nothing was too much trouble. Hotel area was well kept and clean. Restaurant food was a bit limited but well presented and fast. 16 June 2014
Rated 3.0 out of 5.0 by Had to move room, breakfast poor Stayed 3 nights between 6/6 - 9/6. Have stayed at HIE (other towns previously), so had an expectation of what it would be like. Generally the hotel standard was good, however, on the first morning, the hot breakfast was limited to scrambled egg (we were not late) and this took about 20 minutes to rectify. When the replacement food arrived, the sausages and hash browns looked under-cooked and unappetizing. We needed to change room the same morning as the toilet would not flush. 13 June 2014
Rated 4.0 out of 5.0 by Met my needs Clean, convenient and comfortable - other than the pillows! Met my needs for the one night stay in the area. 12 June 2014
Rated 2.0 out of 5.0 by Friendly staff but don't eat in the restaurant Wifi good Room clean Breakfast ok Friendly pleasant staff but not enough of them But evening meal cold, dried, overpriced eat else ware 11 June 2014
Rated 2.0 out of 5.0 by lovely welcome but sadly not a great night A modern exterior aspect; a very warm and efficient welcome at reception but sadly, a very disappointing sleeping experience. The room is efficiently laid-out: spacious and providing all the necessary features, a compact but well laid-out bathroom/toilet, but the room cleanliness and quality of furniture left a lot to be desired. The room had a musty smell generally and the carpet was soiled around one of the bedside tables from a spill which had not been shampooed off. There were no curtains on the window. The bed itself was very uncomfortable: a worn-out bed frame which allowed a lot of movement of the frame and mattress and a worn-out mattress with every spring poking into the body throughout the night. We wanted to like this hotel but will definitely not be coming back. 11 June 2014
Rated 5.0 out of 5.0 by Excellent hotel, highly recommended An excellent hotel with good staff. Two drawbacks were tears in carpet in room 006 and noisy guests returning in early hours. As doors are fitted with door closers, they always slam, which I understand the hotel can't do anything about. 06 June 2014
Rated 4.0 out of 5.0 by Helpful Staff Staff were very helpful in directing u to local amenities. We were looking for a special photo store and a local golf club 05 June 2014
Rated 5.0 out of 5.0 by Just What I Needed The Holiday in Express was in a good location and just a short taxi ride to the town centre. The staff were very friendly without being over the top and eager to please. Room was a good size clean and comfortable the only issue was that the room was very warm with no control over the room temperature. I was offered a fan but was give no explanation as to why the air con was not working. It was not just my room but a friend in the room next to me had the same issue I would stay here again 04 June 2014
Rated 1.0 out of 5.0 by A Horrible Experience Air Con Do not recommend this hotel to anyone. It was a horrible experience as we didnt have any Air conditioning in the room for the entire night. We were given room in a smoking area inspite of not requesting. The upkeep of the hotel room was very depressing. 03 June 2014
Rated 5.0 out of 5.0 by Another relaxing stay As I use this hotel at least 3 times a week I always find it a relaxing enjoyable stay. I get a good nights rest and a good breakfast. The staff always make me feel very welcome. They are very friendly as well as being totally professional. As I could go to any hotel in the area I keep using this one as it is like a second home. 31 May 2014
Rated 4.0 out of 5.0 by All round very good Just back after a five night stay and got to say very happy with everything as a 65yr old and my first time staying in hotel by myself felt very safe which was a worry for me as i am usually with family,the staff were very helpful and friendly with anything i needed,would definitely recommend.Thank You. 05 May 2014
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