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Rated 4.1 out of 5 by 436 reviewers.
Rated 3.0 out of 5.0 by Shopping overnight stop Location is great for Gunwharf shopping, cinema and restaurants. Parking cost at £2 for 24 hours great value. May have just been unfortunate with both lifts not working so had to carry luggage upstairs (there was an offer of ring for help) and noisy guests (admittedly this was not the hotel's fault). 25 February 2015
Rated 4.0 out of 5.0 by Going the extra mile We stayed at HIE Gunwharf Quay in Portsmouth for the weekend, and the staff were very helpful and attentive throughout - the hotel is in the centre of the shopping centre, handy for the station, and we would recommend it for a weekend break 24 February 2015
Rated 4.0 out of 5.0 by Good Location Hotel is in a great location, staff are friendly, common areas and guest rooms are clean and welcoming. The bed is a little hard for my liking but many people prefer this. There is a problem at this hotel at the moment: for structural reasons the lifts are out of action and will be for some time. This was no problem for me and the staff were very helpful in offering to carry bags but it could be a problem for the less able. 21 February 2015
Rated 5.0 out of 5.0 by En route stopover Booked room for three for an en route stop over to our main holiday. Unfortunately, main lifts not working during our stay. This could have been a problem for my Mum as she is not able to climb stairs. However, all the staff "bent over backwards" to sort the issue for us. All we had to do was contact reception and a member of staff would promptly appear and escort us in and out of the service lift. This was greatly appreciated. I cannot praise the staff highly enough for all their efforts in making our stay an enjoyable one. 20 February 2015
Rated 4.0 out of 5.0 by Ideal location Centred in the Gunwharf shopping area and near to historic dockyard, ferry to Gosport and near to Portsmouth City Centre. Car parking is no trouble here and reasonably priced ( get you ticket stamped on arrival - first 24 hours free and £2 per day thereafter ) Hotel is clean. Staff are friendly. Reasonable and good value. A rare find these days for a renowned corporate / business type hotel chain ! 18 February 2015
Rated 3.0 out of 5.0 by Good hotel for overnight stay Overall a reasonable quality hotel for the price paid, staff were friendly and efficient. Breakfast choice and quality good. However surprised to find BOTH lifts were out of order, and as the lobby and access to the rooms are via a spiral staircase, this may prove very inconvenient for guests who have difficulties climbing stairs. 17 February 2015
Rated 3.0 out of 5.0 by ok hotel rubbish Breakfast Location of hotel brilliant! beware the lift doesn't work and the buffet breakfast has to be one of the worst I've ever had. the hot options consisted of toast Sausages and beans, that's it. and the sausages were a classic combo of rubber and cardboard 17 February 2015
Rated 1.0 out of 5.0 by No lift service. Dirty towels. I've been here twice. One last December 2014 and the other last week 7 February 2015. The lifts are not working. They should warn the customers about it so we have options to book for other hotel. The towels have stains. I didn't know what that was, but they're dirty and did not smell freshly washed. I usually don't write reviews but it was really a bad experience not worth of your money. 13 February 2015
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