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Rated 4.2 out of 5 by 345 reviewers.
Rated 5.0 out of 5.0 by Home from Home always a warm welcome Visit Gunwharf Frequently and always choose to stay here, even though there are cheaper options near by, staff are lovely, breakfast is great, although would prefer it if it was served until 10.30 everyday, Great relaxing atmosphere in public rooms and in guest room, 27 October 2014
Rated 5.0 out of 5.0 by comfortable bed and great service The room was very clean, we liked the toilet layout. Our two boys 12/15 slept well on the sofa bed. Ideal location for a weekend 25 October 2014
Rated 5.0 out of 5.0 by comfortable bed. Beds very comfortable but heating/air conditioning not very good as it would not turn off altogether. 25 October 2014
Rated 4.0 out of 5.0 by Super location; family room is a squeeze Family of 4 stayed for a couple of nights over half term. The location is great. We parked the car easily, paying £2 per day and did not have to move it again until we left. Check in was quick and easy and we were given discounts for restaurants which was very useful. Breakfast was basic but plentiful. Shame the rooms are so small, with the sofa bed out for the children there was no space to move. The sofa bed was very uncomfortable and poor quality which meant the children were uncomfortable. Room was spotless and the staff great. 25 October 2014
Rated 3.0 out of 5.0 by The prices go up - the rooms get tattier! Third time staying here and the prices have increased and the quality has decreased.The right side elevator wasn't working on my April visit -nor on this visit. I hope it has been working at some point in between. Long waits. Prices have increased considerably and my room was on the wrong side of worn - cracked sink - light bulb out and not replaced during my 5 night stay. Carpet more than a little stained and the sofa bed needed a new cover. Bathroom was clean but age showing - ie dirty corners . Towels were worn thin. Your cleaning staff do a good job but it is hard to maintain sparkle with very worn fittings. You have the location - now you need to get back to what you once were - a bit of re-investment required. Breakfast - very much hit or miss on what is available. Noisy in the corridor Thursday and Friday night. 23 October 2014
Rated 5.0 out of 5.0 by Very friendly, helpful staff. Would definitely recommend this hotel, so convenient for shops and nightlife and the staff couldn't have been more helpful. 23 October 2014
Rated 4.0 out of 5.0 by Ideal location Very friendly welcoming staff. Natasha was very helpful and proactive. Clean room, comfortable surroundings 21 October 2014
Rated 4.0 out of 5.0 by Nice hotel even better staff The staff at most Holiday inn, and express are good, but the staff at this one where great, helpful, efficient, and most of all had a smile on their face and a cheer hello when every they saw you, which is nice when you are arriving after a hard journey. 18 October 2014
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