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Rated 4.1 out of 5 by 560 reviewers.
Rated 5.0 out of 5.0 by Nice Rooms and location We were very pleased with our visit to Holiday Inn/Chicago. It was very clean, everyone was very helpful and informative. My Mother uses a walker and someone was always there to help. The breakfast was more than we expected which was a pleasant surprise. Nothing fancy but nice variety and plenty of food. Coffee was very good. The room was nice and clean, beds were comfortable. We were told when we called that the rooms were a bit small, so we were aware and fine with that. The price of the rooms in Chicago was great. It was close to restraurants, parks, etc. it made our trip to enjoyable. Would recommend. May 15, 2013
Rated 4.0 out of 5.0 by The Cass Hotel Experience I was recently in the US to be a part of the commencement Day where my son graduated, in University of Evansville, Indiana. After the graduation day, we took a crack-of-the-dawn flight from Evansville and landed in the Windy City to a nippy weather and we were early for our Check-in at the Holiday-Inn Express also known as the Cass Hotel in North Wabash Avenue in The Magnificient mile of Chicago. Even though we were way-too early on a Sunday morning, we were treated courteously by the friendly people behind the reception counter. We were lead to the buffet and our luggage moved to a secure area. This was a good gesture and we felt even better when we were ushered into our compact room without much of a wait. To be honest I felt that the rate offered was much higher for the tiny room, I didn't mind the small space for the large benefit of the location, which afforded the luxury of walking to every place we wanted to go to. The staff were naturally hospitable and never batted-an-eyelid to offer directions to the places we wanted to go to or giving us a piece do advice. Great place to stay... May 13, 2013
Rated 3.0 out of 5.0 by Small but clean rooms The rooms are very small! There wasn't much room to walk around the beds. It was very noisy. There was a lot of street noise and also a lot of noise from the hall and adjacent rooms. Our door was difficult to open and would stick, so you really had to put your shoulder into it to open it. However the rooms were clean. The breakfast had a decent variety of foods. The location was also good...close to the "Magnificent Mile" shopping and restaurants. May 11, 2013
Rated 5.0 out of 5.0 by Hidden Gem Upon arrival it didn't look like your typical Holiday Inn Express. A quirky old building with all the modern facilities. Previously known as the Hotel Cass, we loved the reference to this and the modern styling. We were recognised as Priority card members upon check in and were looked after immediately. The door staff were also attentive. The room was smaller than expected but perfect for us. Decor was cool, clean and the bed and pillows amazing. Had a great night sleep. Being in the centre of Chicago we expected noise but not at all.Barbara served breakfast each morning with genuine customer care and Princess did a great job of checking us out. Would definitely recommend to anyone visiting Chicago. Location central, hotel clean and staff friendly May 10, 2013
Rated 4.0 out of 5.0 by Excellent location & service The rooms are small. But location was key to us. The bed was very comfortable. We were right next to the ice machine and not once did it disturb us day or night. The people at the front desk, breakfast area & maids were very helpful. No car needed when you are so close to subway and bus. For sure I would stay again. May 9, 2013
Rated 4.0 out of 5.0 by Hotel downtown Chicago-Nice I really like the history of the hotel and the updating of the rooms. With the hotel being as historic as it was, it was great. Just about anything the need is within easy walking. Being a Platium Priority Club member, I was treated very well. The only down side was the parking. $49 per night seems high, but it is Chicago and parking will cost you alot no matter what. I experience that wasn't the best was with the parking, but there was some really bad weather and record rains, so I didn't worry too much about it. May 8, 2013
Rated 3.0 out of 5.0 by Hotel was okay Mattress & pillows were way too soft, had difficulty sleeping. Staff VERY polite & friendly, but watch if use concierge service. They have their own "tour" companies and wanted us to use one that was $25.00 MORE that the one we wanted. Breakfast was the usual fare of this hotel chain and was adequate. Housekeeping personnel were the BEST.... May 5, 2013
Rated 5.0 out of 5.0 by Great Staff Great staff who never said no to any request. I asked for a small fridge and they brought it up immediately! Great breakfast with multiple choices. No recognition for Priority Club Members though. No free paper. May 3, 2013
Rated 4.0 out of 5.0 by Excellent Staff Very attentive and helpful staff. They made our stay smooth and enjoyable. We would definitely stay at this property again. VERY close to center of activity on Magnificent Mile. May 3, 2013
Rated 5.0 out of 5.0 by Great service and people I stayed for a weekend and I felt like a very valued customer. The rooms were kind of small but for the price, the area and atmosphere, it was well worth it. I would most certainly recommend this hotel and I will be back. Thank you everyone. May 3, 2013
Rated 3.0 out of 5.0 by Great location and tiny room I can recommend this hotel with caution. Our standard room was so tiny it only had 18" between the foot of the bed and the wall, which was also the pathway to the bathroom. There was a small chest in the closet, and it had a desk in the corner. We had requested a king leisure, but didn't get it. On the other hand, it was close to everything, which was more important to us. Ultra modern inside a period building. May 3, 2013
Rated 3.0 out of 5.0 by Not good I had stayed at this hotel in December and was looking forward to a return trip because of the wonderful time before. This time was far from wonderful. My resveration was wrong, the staff was not very helpful and really did nothing to make the my stay any better. Last time i will stay at this location. Based on this time and my last several stays at IHG properties i am considering changing my choice of hotels/ April 30, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Perfect Downtown Location GREAT STAFF and Location in the heart of downtown easy links to transportation. Great room rates too! April 25, 2013
Rated 5.0 out of 5.0 by Very comfortable and great service Loved my stay there. I have to say that Cheryl, one of the maid cleaners working there, was fabulous and did a great job! April 24, 2013
Rated 5.0 out of 5.0 by Welcome Relief! After spending a 4 nights in a 5 star hotel/conference center venue where I was nickel and dime-d for every service offered, I was glad to be able to come to the Holiday Inn Express for a night when my flight was canceled. Free wi-fi, free continental breakfast, a very small (but adequate) fitness room (free), GREAT service-- I was happy! The staff was friendly and prompt, my room met my needs well (the bed was DEFINITELY more comfortable!), and I was within walking distance of multiple places of interest in Chicago. The concierge ordered a taxi for me at the time specified, gave great recommendations for local restaurants and sight seeing hot-spots, and everyone was very accomodating! A MUCH better value than the conference center stint! April 24, 2013
Rated 4.0 out of 5.0 by housekeeing great The lady who cleaned our room did a great job. Outside of European hotels these are the smallest double rooms I have ever stayed in The street noise on the 8th floor bad, bring your ear plugs April 24, 2013
Rated 5.0 out of 5.0 by Spring Break with son The staff at this hotel were friendly and very helpful. While on my way to Chicago apparantly the visa card I brought with me had a fraud alert and was canceled while in transit. When I tried to check in the card would not work. They provided me a phone and space until I was able to get my visa company to allow me to use the card while in Chicago and only by swiped transactions. Not one of the staff even remotely made me feel as though I was lying when I said there was nothing wrong with my card. Very nice people and very understanding and patient with my concerns. Room was small but was only there for the musuems so that didn't matter to my son and I. April 18, 2013
Rated 3.0 out of 5.0 by READ REVIEWS AND MAKE INFORMED CHOICE I wish I had read most or all the reviews on this particular property. I wouldn't have been surprised as to what I discovered or experienced, mainly because most reviews were consistant with what others experienced. So lets start out with the room. Small. I was told it was about 200 sqare feet of room. And well, had I been booked in a room ending in 11 (example, 1411) then the room would have been only a mere 100 sqare feet. But to be fair, the room was decorated nicely. However, there is a lot I have come to expect from a Holiday Inn Express. This room fell short. Size and expectations. It did have a safe, which was nice. However, I could not unpack the luggage. No where to place the luggage except on the floor or on the bed. Priority club membership was not recognized. Honestly, that didn't matter to me. Mainly because I could care less about the free bottle of water or small bag of chips. The service by the staff and the breakfast was in line with Holiday Inn Express. Good service, and was much appreciated. Parking is an issue and expensive. However, I learned during my stay that its the city which controls parking rates and not the hotel. So thats not their issue. Would I stay at this hotel again? Maybe. If its on business and a short stay, then I may. The hotel does have a historical charm to it. But for pleasure, no. April 16, 2013
Rated 4.0 out of 5.0 by Nice location Great location, heart of Magnificent Mile. Great cost April 16, 2013
Rated 4.0 out of 5.0 by great small hotel convenient little hotel in good Chicago location, staff extremely friendly and co-operative and willing to help. April 15, 2013
Rated 1.0 out of 5.0 by Worst night ever First off, I did not bring my normal wallet since I was traveling. Had my credit card, medical card, AAA card, but since I wasn't driving did not bring my drivers license. They would not let me check in. Seriously?! They would have put us on the street had my dd not had her credit card and license with her. She had to pay for the room. Inexcusable! The room was very tiny which is fine but the doors made a huge "boom" when closed and all night long I heard Boom, Boom, Boom. People talking outside the room at all hours. Sirens and horns going off all night. Clearly, not well insulated. April 12, 2013
Rated 5.0 out of 5.0 by Great Service Although the room was small (I knew that prior to booking), the hotel staff and service were great! Great location to everything, easy to walk to shopping, local sites; and easy to get a taxi. We had a great time! April 11, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express - Miracle Mile The location of the hotel is fantastic with easy access to Michigan Avenue and public transportation. The staff was extremely helpful, especially Fran who provided excellent restaurant recommendations and info for travel. April 10, 2013
Rated 4.0 out of 5.0 by Inexpensive basic hotel The free breakfast was our main reason for choosing this hotel along with location. The location was great, and the breakfast on site made our trip less expensive and more convenient to get going in the morning. The rooms are terribly small though. If you're not spending much time in the room, they are manageable. For two people the single bedrooms are even smaller - like a large walk-in closet almost!! The two beds in a room are a bit larger, but still very small. The beds were comfortable, and the staff was very friendly and helpful. I would stay again for the price, location, cleanliness, and breakfast. April 10, 2013
Rated 4.0 out of 5.0 by Good Service Hotel staff very attentive and cordial. Overall very enjoyable stay. My room was very very small, but probably not unexpected for Downtown Chicago. April 9, 2013
Rated 5.0 out of 5.0 by great service great stay/ staff was attentive. Breakfast was good and staff attentive to needs April 6, 2013
Rated 5.0 out of 5.0 by Thanks Everyone! My daughter and kids and I spent a few days in Chicago and we had a great time. Everyone at the hotel was extremely helpful and friendly, answering our questions about locations, etc. I took a fall outside a restaurant (watch that step outside Chili's) and got a few stitches, but all is well. Your staff was very considerate and asked if they could help. Anyone complaining about the room size is just too picky. It was compact, but we had a great time and the kids loved it! The breakfast was great--everything you would order in a restaurant and got us off to a good start each morning. We would come back again for sure, but I would watch my step next time! ps: rooms were immaculate every day. April 5, 2013
Rated 5.0 out of 5.0 by Great Location Good hotel for the money. Close to food, shopping and public transportation. Room was a bit small without a single chair, but I didn't fly to Chicago to sit in my room. I would stay here on my next visit to Chicago. April 3, 2013
Rated 5.0 out of 5.0 by Convenient location Hotel is located two blocks from the Magnificent Mile. Room was small but adequate. Room was clean and comfortable. Breakfast was good. April 1, 2013
Rated 5.0 out of 5.0 by Great Place to stay I like the Hotel and it was very convenient to everything we came to see and experience. The Hotel staff was very friendly, accommodating and happy to help in any way. The rooms are clean and conforable and I especially like the view of downtown. April 1, 2013
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