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Rated 4.1 out of 5 by 713 reviewers.
Rated 5.0 out of 5.0 by Great location,great comfort,guaranteed! To experience Chicago, the location can't be better.You are within walking distance of the Magnificent Mile and from Red line and buses.Rooms, bathrooms and linen are very clean.Breakfast is great.Moreover, there is coffee and tea in the lobby 24X7.Trader Joe's is bang opposite from where you can get everything to eat and drink.Stay here and you will come back! May 30, 2015
Rated 3.0 out of 5.0 by Good location but..... Great location but the hotel is very old, the room was terribly noisy. There are just 2 elevators so there is always a long waiting line. May 29, 2015
Rated 4.0 out of 5.0 by 空间狭小, 服务一流 房间太小, 走廊太窄, 但是服务不错, 早餐给很好。 出行方便, 接待人员态度很好。 下次 应该还会入住 May 28, 2015
Rated 4.0 out of 5.0 by Ok stay I am not a huge traveler to very large cities and I remember why. The staff was very friendly and helpful with everything but the location was a huge problem to find and was not very convient at all. Parking very expensive but may have been reasonable for downtown Chicago. The room was very small and we were not able to relax very much due to size and traffic noise. I will not blame the hotel on this part. The room was clean and was nice overall just was a hassle to move around and have room for luggage. May 27, 2015
Rated 5.0 out of 5.0 by Great Service, Great Location This old hotel has been excellently refurbished as a Hol Inn Express. The Staff was great in all respects; taking care of every question and need. The room was clean and comfortable. Very happy with experience! May 27, 2015
Rated 5.0 out of 5.0 by Great location and staff - Staff was friendly - Great walking location to sights in Chicago and transportation May 26, 2015
Rated 4.0 out of 5.0 by quite acceptable My experience in this hotel was quite acceptable and pleasant. If you need a small room to relax after a busy day, this hotel can be a good choice. May 25, 2015
Rated 2.0 out of 5.0 by Great Location/Very small and noisy rooms Pros---- Location: It is easily accessed by walking just 3 blocks from the Grand/State subway station; only 2 blocks west of Magnificent Mile; lots of great restaurants and pubs in the area. Room design: For being a very small room (802), they utilize the space well and provide a contemporary layout with comfortable bed, desk and chair, flat screen tv, coffee maker; and safe. But the small closet has multipurpose use of space for a very small 3 drawer bureau for all clothing; ironing board storage, hanging clothes closet and safe. The bathroom has minimal vanity/shelf space and the toilet is more like an old "John" that does not have a storage tank for the water, but rather the silver piping is exposed....maybe to fit into the "retro" décor theme, with clean, white subway tile in the shower. The toilets flush very loudly and forcefully, so you hear each neighbors flush also. Cons---- Room size.... would not have mattered much to me as a single traveler (or even to a couple for 1 night business). A smaller desk and chair may allow for better use of space. But the biggest problem was the direction that my bed was angled. The HVAC is not a floor unit, but is an individually controlled vent system on the wall that blows the air directly into your face as you lie in bed. If the bed would be re-arranged to have the foot facing the window, it would prevent that uncomfortable feature. HVAC..... Has thermostat on the wall for easy access, but for the life of me, I could not get mine to heat/cool as I was requesting. NOISE!! The walls are paper thin; hear the flushing of the toilets, but I didn't actually hear much TV noise or talking from other guest rooms. There is constant street noise and currently there is a reconstruction project across the street at Trader Joes building. The sound likens to a garbage truck that slams it's dumpster loads into the truck and then makes that beeping sound while gear is in reverse, all night long! I did inquire/address all of these issues with the front desk, as I am a travel agent and I just want to know what to expect for each client that may be requesting a stay in this area of Chicago. I was informed that each unit is the exact same size for any single or double bedded room, except for the suite. They were unsure of the length of time of the construction project. When asked if they planned on offering complimentary ear plugs to guests, the reply was "not likely". So be sure to bring your ear plugs for these rooms facing Wabash St are noisy, no matter, and I am typically someone who doesn't have issues with sleeping with basic city noises, to a certain degree. He did seem to take note of my concern regarding how the bed is angled.....not sure if they will actually make that change or if it is even possible, based on the room dimensions. Breakfast was OK; Fitness room was very small and not equipped with the most optimal cardio machines (1 treadmill, 1 recumbent bike, 1 elliptical which was not balanced well); Handweights; water, cups, and towels. Business center had 3 computers with 1 printer. May 25, 2015
  • 2015-06-01T10:50:41.530-05:00
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