Rated 4,4 out of 5 by 333
Rated 5,0 out of 5,0 by fheflyingdutchman London Stay
Value for money
20. Mai 2014
Rated 5,0 out of 5,0 by bizzy A wonderful treat
My husband and I treated ourselves to several nights at the IHG Park Lane. The room was spacious and the room had a wonderful view of the park. Every member of the staff we encountered was courteous and helped make sure that our stay was memorable. It was a wonderful treat and will certainly make sure that this hotel is part of our future trips to London.
19. Mai 2014
Rated 5,0 out of 5,0 by Cavman Oasis of calm in a busy city
From the moment you arrive you are treated as special. Attention to detail, obvious high standards of staff training and a comfortable welcoming environment all make your stay a real experience.
16. Mai 2014
Rated 5,0 out of 5,0 by khaled66 great services and excelent staff
Excellent and very cooperative staff, warm welcoming and great services.
13. Mai 2014
Rated 5,0 out of 5,0 by stokiie-girl love it
Boyfriend booked this for my 21st bday and we had the neat time ever the staff were so friendly and couldn't help you enough a bit of a language barrier but that wouldn't atop is goin again :) thankyou for making it a trip to remember
12. Mai 2014
Rated 1,0 out of 5,0 by Doc K windsor guard or hotel housekeeping gone rogue???
before checking in intercon park lane,. i was checked in westminster intercon because i arrived a day earlier before my booking. westminster staff were kind and attentive, gave me a free upgrade and even a free lion stuffed toy for my son. the rooms were modern and very clean. when we moved to intercon park lane... the rooms and staff were okay. however, day 3 of our 7 days stay... 2 of the stuffed toys we have collected for my son were lost after a whole day of activities. we searched the entire room. we contacted hotel instant service and even the head of housekeeping. they told us they will check for the dirty linens... but how could 2 stuffed toys just vanish from the room. the missing toys were the lion from westminster intercon and the windsor guard teddy bear which we bough all the way from windsor palace. the head of guest relations promised to replace the missing bears and as well as give me a feedback why the toys were missing. apparently, the toys were not in the linen.. so plain thievery. sigh... sooo disheartening... because it is not the value that we are contesting about. it is the time and effort we exerted in going to windsor all the way from manila philippines. we were staying in a 5 star hotel in park lane... how can stuffed toys just vanish???? anyways, 1 day before our departure, they replaced the lion from westminster... and gave us 2 tiny paddington bears of park lane. but still the windsor bears were not replaced. so will i ever come back to this 5 star hotel??? NO. their staff stole our stuffed toys... not the value... but the sentiments attached to the toys as we collected during our travel. it is very unfortunate that such incident had to happen from such big chained hotel and considering it happened in park lane, london.
11. Mai 2014
Rated 1,0 out of 5,0 by prestige memories worse stay ever
Can't belive this is an intercontinental hotel. It was my anniversary was looking forward to the quality and experience as other intercontinental hotels but this one was so bad that I am thinking twice about sticking with the priority club membership. I am a platinum member was made to feel like I was nothing.
Moving to another club who will actually recognise my loyalty rather than treat me and my family the way this hotel did.
9. Mai 2014
Rated 5,0 out of 5,0 by Lloydi Great location
Great hotel, great location and very close to what you need. Very clean and comfortable, good breakfast and easy to access many other excellent restaurants.
Highly recommend this Hotel to anybody
9. Mai 2014
Rated 2,0 out of 5,0 by iaimc Resevation take screen prints as they downgraded me be warned.
Reservation downgraded no communication, no IGH status no recognition no ambassador gifts had to ask for them the , then had to produce evidence of my original reservation . Finally sorted out thank you ambassador help line.
Be warned and take a screenshot.
When you do get club room access however it very very good and almost made up for shambles when I arrived.
Will be going to IC Westminster next time with my screen prints for Christmas
7. Mai 2014
Rated 5,0 out of 5,0 by YenraekE Perfect Weekend
My husband and I stayed at the InterContinental London Park Lane this past weekend and we could not be more impressed. We were given access to the Club (which worth paying for.) We had a Suite, overlooking the city and Green Park. The club lounge is big, clean and so much nicer breakfast until 11am instead of the manic approach downstairs which was less than relaxing.
The staff are lovely in the club lounge and Christian runs a professional team with a caring and friendly touch. He never failed to ask what I wanted to eat for my gluten free diet and organised gluten free breakfast, scones and sandwiches for me.
1. Mai 2014
Rated 5,0 out of 5,0 by BertsMums Never felt more welcome at a hotel
The welcome to the hotel was superb, with friendly, smiley reception staff who couldn't do enough to help. Room was very comfortable and spotlessly clean.
28. April 2014
Rated 5,0 out of 5,0 by Sylannie Excelllent service and very comfortable
We were at the Intercontinental London Park Lane for 8 nights and we really enjoyed our stay. The staff is very polite, professionnal and knowlegeable. The rooms are very comfortable and the first morning we were there, we even got up later than expected because the curtains would not let the light come in at all and we just slept late....awesome ! We recommend the hotel and would go back for sure. The only thing I would say that I personnally find a bit odd in hotels like the Intercontinental is the fact that there is no free WiFi. We can have it everywhere ( restaurants, even in the Tube) but ot at the hotel. It is not a question of cost (3£ / 30 minutes) but a question of principle considering the cost of the room per night. Very nice hotel.
27. April 2014
Rated 5,0 out of 5,0 by CTSMAN Fantastic 5* in the Heart of the City of London
Great staff, great rooms and great facilities.
Made very welcome by the staff and always willing to help.
Central location right next to Hyde Park, Marble Arch, Buckingham Palace and Oxford Street.
Ideal if visiting Winter Wonderland (2 mins walk under adjoining subway).
Highly recommended for a weekend away at the heart of the action.
25. April 2014
Rated 3,0 out of 5,0 by Mario55 Ambassador
I never feel like An Ambassador member, I do not received the aproppiate upgrade and can not pay a night with my voucher
20. April 2014
Rated 5,0 out of 5,0 by Fawaz Nuwais Excellent Experinece
it was lovely stay in this hotel. the location amazing, the food as well. my family love it. everyone stay close oxford street but this hotel location is totaly different and i recommend it to others.
15. April 2014
Rated 2,0 out of 5,0 by Ambassador Platinum Membe 4 Nights in Intercontinental London Park Lane
I am a platinum Ambassador member. Last week I have experienced un expected treatment. No complementary daily drinking water is served without calling the reception two or three times. Fruits sent only after I called the reception. No gift given to me as I received from other Intercontinental hotels in other countries. The room is clean and the breakfast is good.
Ambassador Platinum Member
12. April 2014
Rated 4,0 out of 5,0 by Ahme10 Good location and friendly staff
Friendly staff, great location, very clean, secure, good breakfast, comfortable hotel to stay in, nearby metro station, public transport nearby, on the border of the hyde park and near the main attraction.
The wifi internet is not free and expensive.
The only thing was undesirable, On the check out, my credit card was charged twice which i am still worried about charging me twice on the bill.
9. April 2014
Rated 5,0 out of 5,0 by LoveyLoi Great service and comfortable bed
The staff all remembered me by my last name which made the experience more personal and the concierge, bellhop service was all excellent. Check in and check out process was also very fast and seamless unlike some hotels which can take a long time. it was a great experience and I would definitely stay here again.
9. April 2014
Rated 5,0 out of 5,0 by DBS2013 Excellent As Always
The London Intercontinental is my favourite hotel when staying in town. I was made very welcome by the reception staff. The room was perfect with a luxurious bed. Food in the bat was good too. Highly recommended.
7. April 2014
Rated 5,0 out of 5,0 by TravelerFromNewYork Quintessential London Experience
From the moment you walk through the doors into a lobby full of fresh flowers and attentive staff, you know you're in for a wonderful stay. The InterContinental London Park Lane has all the elegance, charm and grace you expect from London and, of course, from an InterContinental. Location is perfect for strolling through Hyde Park (directly across the street) to visit Buckingham Palace and the other sights of Mayfair. Shopping is closely, as are a plethora of wonderful restaurants including Theo Randall in the hotel itself. The rooms are beautifully well-appointed, British in looks and ultra comfortable in feel. Guests are truly treated as royalty here, it's a wonderful choice when visiting London.
4. April 2014
Rated 5,0 out of 5,0 by Negaks Always service and quality!
Another great experience at this wonderful Hotel!
Location and service top Notch!
2. April 2014
Rated 5,0 out of 5,0 by fraternal Superb - every time!
We stay here every time we spend a night or two (usually a week-end) in London - three or four times per year, if we're lucky!
The staff are always super efficient and very friendly and we have a special room which is nearly always allocated to us (availability permitting!# which is absolutely great.
Spending lazy mornings #or sometimes much of the day) in the Club is also something to treasure and the staff there make us feel so welcome and special.
Overall, a great experience and we'll continue to stay here every time.
2. April 2014
Rated 5,0 out of 5,0 by BugAlugs100 I really REALLY like this place
Two or three times a year I spend a weekend at the Park Lane property. I always make use of the club lounge and it's excellent service team there. This weekend I was in the safe hands of Cristina, Cristian and Cristina.
I live just outside of London so I'm in no rush to tourist myself to death and I tend to enjoy the hotel more , meet friends and relax.
I was provided with the royal ambassador benefits and a great plate of fruit with room upgrade. I saw friends and hosted my nephew for the weekend. I am sure he thinks it's my second home.
The hotel is being kept modern and fresh with regular lobby updates, the rooms seem to be being updated I was in a new style one bedroom suite.
It isn't a cheap hotel, in fact some weekend it's very expensive and so early booking or monitoring of the available rates I recommend.
I look forwards to my next visit and their lovely hospitality. Special thanks to Hakon in the club lounge he is always at breakfast and has always taken care of me and my family.
1. April 2014
Rated 5,0 out of 5,0 by londonleisure Brilliant Stay
Overall a brilliant stay. Thank you to Christian and his Club team who made us feel so at home, nothing was too much for him! We stayed in London for the weekend and used the clublounge that much more enjoyable. Thank you to all the staff for being so accommodating all the time!
26. März 2014
Rated 5,0 out of 5,0 by tomkarp excelent service
Fantastic serviice outstanding food
Very helpful staff members
25. März 2014
Rated 3,0 out of 5,0 by Osamab Not bad experience
Usually when I check in at any intercontinental , the General manager usually call me ( as I am platinum member) at my room to confirm every things fine but for this hotel no body care
Even no memroable experience
25. März 2014
Rated 5,0 out of 5,0 by Mohamed60 My stay was really enjoyable
My stay at the InterContinental was very enjoyable. The room was very clean and always kept tightly. The service staff were always pleasant and happy to help in their capacity. I had a very positive experience when I was having coffee with a colleague in the lobby coffee shop after coming back from a shopping walk, I forgot one of my bags on the chair and went up to my room after finishing my coffee. The waiter from the coffee shop called me and told me that I forgot one of my bags and he arranged with the concierge to bring to my room. I was very happy with his honesty and prompt action. This was my second stay at the hotel and for sure will not be my last one.
24. März 2014
Rated 5,0 out of 5,0 by gpeltz Great experience
I would like to thank you for the outstanding 5 days we spent at Intercontinental Park Lane. The hotel services are superb, staff from check in and concierge were very kind, the breakfast was above and beyond our expectations. I have no words to express my gratitude. I wish all the best to staff and management folks, along with continuing success to your organization. Two thumbs up!
21. März 2014
Rated 5,0 out of 5,0 by nac123 Great staff
The staff at the hotel are always incredibly helpful, especially those in club intercontinental and the front door team (especially Panny). Delicious club breakfast too!
16. März 2014
Rated 5,0 out of 5,0 by stevef1966 Lovely room and excellent location
A lovely surprise on checking-in when we were informed we had been upgraded to a London Deluxe Room. The receptionist escorting us to our room was a lovely touch.Excellent spacious room on the 6th floor with superb views across Aspley House and Hyde Park. Bed was extremely comfortable and we had a peaceful sleep. Because we had pre-booked activities elsewhere in London for the evening we did not utilise the hotel's bar or dining but the menu did look appetising and good value. Great location only a short walk from 2 tube stations. Will definitely return when the opportunity arises.
15. März 2014