Rated 4.4 out of 5 by 218
Rated 4.0 out of 5.0 by BJazz Short Stay in Danang
My partner and I stayed in InterCon Danang for a brief 2D/1N visit in July. We had not planned to come here but a colleague strongly recommended this weekend in Danang and notably spoke to the InterCon as a destination of choice. We finally managed to book at the resort and came to visit. The resort is among the most beautiful I had visited (I am a highly frequent traveler and visit many many hotels and resorts), the surrounding is breathtaking and the pools, beach side and restaurants are fantastic. Rooms are very nicely set up with views overlooking the bay and really nice interior decorations. The one thing missing I would advise would be a convenience shop in the resort - being far away from town, we need to get some amenities, so had no choice but to take a 30-minute taxi ride into town to buy these and then return, wasting an 1/1/5 hour in the process - staff advised a store will open in September but surely something as vital as this would have needed to be planned upfront.
A part from that, the stay was flawless, the staff super-friendly and helpful and the environment breathtaking. The sheer size of the resort would also allow for both couples seeking a retreat and also for families to co-live during their stay without much overlapping.
I would very highly recommend the Intercon at Danang for anyone visit the area.
09 August 2013
Rated 1.0 out of 5.0 by mg88 Untrained Staff and poor mgt
We selected this hotel because we had a wonderful stay at the Intercontinental Koh Samui. We stayed 5 nights at the 2-bed sea view villa which is always the room type for our family vacation, but the pool was full of lichen and the room was full of bugs (definitely not ready when we checked in).
The check in/check out was long and every time when we called the buggy service we had to wait at least 20minutes. One time when we wait for the buggy, 40 minutes later, the front desk said they "forgot"!!!
The only staff who's professional was our butler. Other than that, it was a nice hardware hotel without software to support.
28 July 2013
Rated 5.0 out of 5.0 by Tina84 Total relaxation in a magical location.
We stayed at the resort for four nights. When we arrived we were greeted and escorted into the lobby. We were given a cold drink and towel while waiting for them to check us in. A buggy took us and our bags to our room. We stayed on the top level, named Heaven. Our room looked out over the bay, beach, and the surrounding forrest. It was a spectacular view, especially at sundown. The room was fantastic. It was spacious, it had a huge bathroom with separate toilet. The room was always spotless but we never actually encountered the staff who kept it that way. The food was excellent. We ate at all the restaurants there over our stay. There is a range of dinning, from beach side snacks to fine French dinning. The buffet breakfast was amazing. The presentation and range is like nothing I've ever seen. The resort is quite large but this isn't a problem as you have the choice of walking the paths through the gardens or using the complimentary buggies and cable cars to get around. There are loads of activities to participate in at the resort, like snorkelling, basket boat rides, yoga etc. There is also a shuttle bus to take you to Danang or Hoian. On the beach and by the pools there were comfortable sun lounges or day beds, with attendants on duty to take care of anything you wanted. All in all we had a fantastic time and will definitely be returning.
13 July 2013
Rated 4.0 out of 5.0 by Mazda Great place (architecture, style) but quite poor service
This my 2nd visit to this hotel. I really like the style of this hotel! Fantastic. The view over the sea is unforgettable.
Service needs to be improved in some areas:
* Front desk: very disorganized, some staff not really caring.
* Restaurant: OK, in general, but could be much more better for a 5 stars hotel.
Only the beach boys are really meeting their targets! Great service on the beach.
12 July 2013
Rated 1.0 out of 5.0 by tanw worst stay ever. I will never stay at Intercontinental Danang ever again
check in took me 20minutes. i booked 3 rooms, they were confused even though i had my confirmation paper, and between 3 people checking us in, they were disorganised and confused.
Resort Manager came to see me but was unapologetic, and pointed out that check in is at 2pm, means....we shud be kept waiting 20minutes over confusion of check-in staff, and that he will INVESTIGATE,.....but 3 days we saw him 5 times at F&B outlets but he never once stopped-by to inform us of his investigation, or ask us how our stay was, since the bad start. and from that time onwards, was downhill stay all the way from F&B to gym equipment to waiting endlessly for buggy pick-up to mess-up of my airport drop-off booking......
06 July 2013
Rated 4.0 out of 5.0 by Arta49 Great Memorable Experience
Other than the staff and service being average, the hotel and view are a memorable experience. I would recommend this property to all who want a relaxing stay.
03 July 2013
Rated 5.0 out of 5.0 by JackieofallTrades Out of a Picture Book
It has taken me a few months to write this review due to time restraints but this is one place, in all our travels, that is simply magic and made us feel as though we had been shipped to another planet.
We travel once a year every year to Asia and have stayed at some pretty upbeat places. This has to take the price for the following reasons:
1. Absolutely stunning decor.
2. Rooms are spacious, unique in design and each room has a
fantastic view from the balcony. Worldclass guest amenities.
3. Staff, although not all had good English, were willing to
learn new words if you are willing to teach them. Try learning
some Vietnamese from them at the same time.
4. Wouldn't say this is the best food in the world for a resort of
this star rating but it is getting there. We always found plenty
that satisfied our taste buds and the buffet breakfast
presentation is simply oustanding.
5. This is a fairly new resort and will have it teething problems
so will not be 100% accurate in all departments but they are
trying. Give a little back to them by trying to speak their
language, try the Vietnamese coffee which they love to
serve, embrace their way of life and do NOT expect the
pumped corporate environment that you are used to - slow
down and take in the setting, the staff who are trying their
best to please and give constructive feedback which will
assist management in running an excellent property.
I am in the process now of booking a return trip to Danang,
not because of the city itself, but the fact that we enjoyed the
intereaction with staff at this property, the stunning
surrounds, the best ever room we have ever stayed in and
the uniqueness of getting around the resort in either a cable
car or golf buggy at your beck and call.
Please go to this place with an open mind, it is a very difficult place to manage especially being on so many levels on a hillside and away from any tourist attractions. It is a place to relax, take several books, but you can also book day tours through their tour desk or take a private tour of your own for the day with driver and tour guide at a reasonable price. We spent a week here and it was just what we needed to unwind.
18 June 2013
Rated 2.0 out of 5.0 by Choi new however unorganized.
Good locaton with a view.
need unified process between main desk and local staffs.
Faciities shall be checked.
Bed stools are not a good conditions, stretched with colorful pens.
17 June 2013
Rated 5.0 out of 5.0 by mrra A great property
The location and the complete design of this resort are perfect and incomparable!
The only thing that definitely needs to be done better is the service, which is not on a five or six star level at the moment. When we arrived at 4:30pm our room wasn't ready although the whole resort was quite empty. We were told to wait for 15 minutes, but it took more than 45 minutes (without any further notice).
28 May 2013
Rated 5.0 out of 5.0 Amazing Weekend
I highly recommend this hotel to anyone to wants a short break from the hectic city life. You will feel relaxed the moment you step into the lobby. The architecture and design is truly impressive - with Chinese and Vietnamese inspired decor. Staff at the check in desk were attentive and friendly, and they spoke fairly good English. The resort is huge so there is a buggy to take you to your room and from your room to wherever you wish to go. The buildings are built in a tiered fashion on the mountain. There are 4 levels: Heaven, Sky, Earth and Sea. We stayed at the Sky level overlooking the sea. Our room came with a private balcony with nice table and bar stools where you can enjoy your room service meal listening to the sound of waves and birds. Amenities in the room were from Harnn, which I absolutely love. The bathtub is huge and can easily fit 2 people in it, also overlooking the sea. There is a tram that can take you from the lobby to the beach in a jiffy.
There were a few things the hotel could improve on. Firstly, the breakfast selection is very limited. They served eggs (any style you like), pastries, bread, fresh fruit, juices, milk, cereal, yoghurt, ice cream, few sauteed dishes and Pho (a Vietnamese style noodle). I could still remember the selection by heart since there are so few to choose from. Apart from the staff at the check in desk and Citron Restaurant, the rest of the workers couldn't really understand English, and I had to repeat myself a lot, especially at the Long Bar.
I would still award this resort a 5/5 because I could sense that the staff were really sincere in wanting to satisfy our needs. All in all, my husband and I had a lovely weekend getaway and would definitely return to this resort in the future.
22 May 2013
Rated 5.0 out of 5.0 by Spasmod Great Experiance
Had a great time. Amazing hotel, the whole experience was fantastic. Really should be rated a 6 star hotel (US rating system).
Will give some constructive feedback:
- Staff need to listen to guests, i found i was repeating myself alot (understand there is a language barrier). There is nothing more frustrating than someone talking over you when you are attempting to communicate.
- More activities promoted from the hotel. Eg tours of Hoi An, snorkeling tours, fishing tours. The outdoor activities hosted at the hotel were ok but got old after a couple of days.
11 May 2013
Rated 5.0 out of 5.0 by Gummy2013 Luxurious getaway close to paradise!!!
My partner and I stayed at this resort with another couple as we were visiting Vietnam for 1 week. I must say we were overwhelmed by the tranquility and beauty of this resort. The detail and design of this resort is unbelievable and we were amazed at how well the resort was laid out and decorated and it's uniqueness. The food was superb, we loved the breakfast every morning (beef Pho and the sweet pastries were my favourite).
Cocktails were delicious and the fact there was happy hour everyday made it even better!
There were countless areas where guests can laze around and just chill out and take in the beauty of the views of the ocean and the mountains. The fact that it was quiet and not overcrowded made it a perfect location for a romantic getaway.
The resort is quite deserted as it up on the mountains which suited us fine. Its about 20 mins from the city by car, however there is a daily complimentary shuttle to Danang city and Hoi An. We made good use of the shuttle as the trip to Hoi An took about 45mins so we saved quite a bit of money on taxis. The next day the shuttle bus driver was kind enough to drop us off at Marble Mountain even though it wasnt part of the schedule...
The staff were so friendly and exceeded our expectations. It was great to see the management do really respond to guests reviews as some people were saying staff couldnt really communicate in English...but when I was there, they all were able to speak English quite well and were very friendly and accomodating.
The four of us have already talked about coming back to this resort with our kids. We had the best 4 nights here and totally recommend it to anyone!
Thank you Intercontinental Danang, hope to see you again soon!!!
09 May 2013
Rated 5.0 out of 5.0 by PRICEE ONE NIGHT IN DANANG
This new resort is fabulous.
it is simply the best Intercontinental resort I have stayed at.
The staff are attentive and friendly.
It is hard to highlight pro or con in the location question.
The con is, it's a long way from the airport and Danang; however the con is the fabulous views and resort once you get there.
The only downside is the amount of time required at check in.
Although we were the only couple checking in at the time it took twenty five minutes, which is twenty minutes too long
08 May 2013
Rated 4.0 out of 5.0 by londonmet Everything is up to standard except for service at morning buffet
Our family has 2 kids under 5 year-old and stayed at your hotel during the peak holiday at end Apr-13.
Everything about your hotel is excellent. We enjoyed the view and your swimming pool a lot. We didn't get a chance to visit your fine-dinning restaurant due to the kid restriction (what a pity!).
However, I myself had a very bad experience at your morning buffet restaurant, especially the "PHO" counter. When we got to the restaurant, it was not exactly crowded but your staff was simply ignoring us and we had to find table ourselves. Moreover, when I was in the front line of your "PHO" counter, your staff was intentionally ignoring me, even when I tried to talk to her. She seemed to be busy preparing food for some "VIP" customers who are not in the line. Once she finished with them, she started to complaining with other staff that her job is not easy. ??? I am sorry but this is not what I expected from your high standard hotel.
05 May 2013
Rated 1.0 out of 5.0 by YenLe Beautiful resort but very bad service and food
1. Electric Car service take too long to respond
2. Food at citron seafood night is the worst I have ever tried
3. Staff attitude at the restaurant citron and front desk is very uncooperative, not professional...bad service. It took long time for the food serving and check out procedure... ALWAYS say "NO" to our request, even did not try or want to help and said they were busy for some reasons... Extremely bad attitude and respond I have ever experienced.
4. Room service for tv take too long to respond as we'll.
5. Amenities were not enough when we checked in (no laundry bag, no trash bag, no cotton cue tib).
16 April 2013
Rated 5.0 out of 5.0 by rappersrsd Fabulous from start to finish
My family and I have just returned from a wonderful few days here at the resort. From the moment you arrive in the foyer and are met by the impressive view you know you have arrived somewhere special. We found the staff to be very courteous, professional and always friendly. Any requests we had were always met promptly and with a smile. We found the standard of food and service at all 3 restaurants was excellent. The rooms were extremely comfortable and well planned. Infact the whole resorts design and attention to detail was stunning! We will definitely be returning!
14 April 2013
Rated 5.0 out of 5.0 by Wychow Great hospitality!
I spent 4 days at the resort (5-8 April) and enjoyed every minute of it. Needless to say, the resort and its architecture was spectacular. But what made my stay memorable were the friendly staff and the warm hosptality they bestowed upon guests. Special mention to Ms Ai (Concierge) and Mr Djung (Front Office) who ensured our arrangements went smoothly and were always on hand to welcome and see to our needs, and Mr Hai (driver) who made photo stops for us along the way to the airport. I had no problem communicating to your staff in English :) The resort may be great but it is the staff who gave the place life and for me, this is most important. Thank you for 4 wonderful days of blissful relaxation :)
10 April 2013
Rated 3.0 out of 5.0 by Nehantic Service Issues
I must say that the location is beautiful and unique. The facilities and food are excellent. There are number of issues where the service levels have to improve. The check in was very good and being taken to your room by cart was a great offering. However I was disappointed with the following situations
1-There is still a look of construction going on and as a result very loud.
2-The workers are NOT very considerate of the guest. While walking from my room to the tram a construction vehicle almost hit me with there vehicle and made no effort to stop or let me go buy. I I did not duck out of the way I would have been clipped by the mirror
3- When I called for pick up by car to go to the front desk they did not show up. When i called back they staid I had to wait 10 to 15 minutes....so i walked
4-When I order coffee one morning...all i got was one cup of coffee...not a pot!
5-one night the smoke alarms when off around 2 pm with no explanation...then the same thing happened the next night at 11 pm
6-I walk with a brace and at least three different occasions when on site, one on the tram, another at a restaurant and the other time when walking I was asked by the employees what was my problem. not that i mind but three times!
01 April 2013
Rated 5.0 out of 5.0 by Inci Paradise
The hotel is amazing, along with the food and staff. Would totally recommend it and I hope to be back soon. Keep up the good work and look forward to it officially being opened.
14 March 2013
Rated 5.0 out of 5.0 by JEDM Best Resort I have ever seen
My wife and I recently had the pleasure of spending 2 nights there. We will most certainly be back. The attention to detail in the architecture throughout the resort is simply incredible, not to mention the natural beauty of the location and the villa's flowing down the hill to the private beach. The rooms were amazing (we stayed in a King Premium room), the pools were sharp, refined and just a pleasure to look at and swim in, and the food throughout the resort was as good as any restaurant I have eaten in and with large variety of choice. On the downside the check in was very sloppy (no-one guided us to reception or took our bags from the taxi to the reception - it wasn't clear what we were supposed to do or where we were supposed to go) and when we got to our room no-one explained anything about it or how certain things might work. That aside, we could not fault it.
06 March 2013
Rated 3.0 out of 5.0 by E0204 Comfortable room and poor hospitality front staff
Room , facility, Cable car staffs, Restaurant staffs are good!
but Front clerks & staffs are rude & not enough knowledgeable.
23 February 2013
Rated 5.0 out of 5.0 by devotee88 Most Beautiful and Luxurious Hotel Ever!
I stayed at the Danang Intercontinental for a very short 2 days. I wish that I had stayed for much, much longer. The resort is absolutely gorgeous. Every aspect of it is well-designed and made to maximize your comfort and enjoyment. I loved our atrium suite. Also, the beach was quite nice, as well as the water activities such as basket boat riding and kayaking. I also enjoyed the happy hour at the LONG bar. Overall, this was the best resort I've ever stayed at, and I will return!
13 February 2013
Rated 1.0 out of 5.0 by Mike1214 Beautiful resort however horrible service
Beautiful resort and spacious rooms with a great view. My wife and I stayed in January for almost a week. I am a little concerned over the lack of consistancy in the service throughout the resort. Our first night at the resort we ate at the Barefoot Cafe down next to the beach. The service was horrible. I really questioned our stay at the resort. i wrote a lengthy comstomer comment card however did not hear anything from the management yet. The next morning we went to the brekfast buffet and asked to sit outside. We were then led to our table to be seated at a table that was not prepared for use. We were asked to wait while they prepared, so we stood there (this was almost two hours after they opened). No excuse for the lack od preparidnous. Overall the stay got better or I just exspected less. The management does not oversee operations effectively.
I would not recomennd this resort for the following reason:
- WIFI inconsistant
- credit card never worked at the resturaunts but the ATM and checkout were fine
- attempted over charge at checkout (had to correct twice)
- no attention to detail (service related)
- SPA prices are way to high for having no SPA (recieved treatment in a modified guest room (no dicount or mention of this until you arrive for your treatment
15 January 2013
Rated 5.0 out of 5.0 by MichaelTeoh Fantastic location and superb layout.
The hotel is in a very nice location and overall all you can expect of a great five star beach hotel. The rooms are very well designed and offers a great view of the south china sea. The hotel is also very near to the Unesco Ancient Town Hoi An and the limousine driver that took us there was very knowledgable of local surroundings. However, the range of food served at breakfast could be better.
15 January 2013
Rated 5.0 out of 5.0 by tn1966 Stay at Intercontinental Danang Sun Penninsula
We only stayed there three days but had the most relaxing experience. The staff were always friendly and eager to help in any ways. The scenery was amazing!! The rooms had many pretty and detailed decorations. We highly recommend this resort to anyone who travel to Danang. It is one resort you don't want to miss.
07 January 2013
Rated 5.0 out of 5.0 by ChyneeW Amazing Stay, Plush Bed, Great Facilities...
We made this trip in August 2012 and there were still some renovation going around the property. Despite August being one of the hottest month to be in Danang, the weather did little to affect our stay. We enjoyed ourselves immensely and vowed to return again next year.
The location is very secluded, far from the tourist attractions. We only made a trip out to Hoi An on the first night and spent the rest of our stay exploring the hotel grounds. I even tried using the stairs to make my way from the villas to the lobby area, and that was a good 20 minute workout. Food was above average, prices were very reasonable. We even tried the in-room dining and we were not disappointed.
I have stayed at several intercontinental properties in SEA and this is one of the best.
27 December 2012
Rated 5.0 out of 5.0 by Livethedream 6 Stars, One Of The Best IC Resorts
I am a Royal Ambassador and spend a lot of time at many of the IC properties and resorts. This resort is 6 stars all the way from service to comfort.
Many IC hotels in Asia are very nice though lacking properly trained staff to provide 5 star service we expect and are paying for.
I can assure you the staff at the Danang IC are all fully up to the task of matching excellent service with their beautiful resort to make it a most wonderful and memorable experience.
This is a 6 Star property with matching service not to be missed.
23 December 2012
Rated 5.0 out of 5.0 by irenenevada Best hotel ever!
As I posted on TripAdvisor: I'm glad I decided to splurge on this resort, because it turned out to be the best resort experience I've had. Despite the rain and strong winds (an actual typhoon!#, the staff's unfailing politeness, prompt service, and genuine friendliness really made our visit memorable. The room was also probably one of the most gorgeous I've stayed at, very tastefully designed, and HUGE. I also have to specifically mention the gorgeous view of South China Sea from the balcony.
Our package came with airport transfers, half-day city tour, set dinner, and breakfast. We wanted to visit Hoi An instead of Da Nang city, and the concierge changed our itinerary with minimum fuss. We paid an extra $50 for it, but we were happy that we did. Hoi An was charming and absolutely worth the trip. Our driver was the same guy who picked us up from the airport; super friendly, smiley, and a very careful driver. We were really happy with him. We'd hoped we'd get him again on the way to the airport but due to some booking misunderstanding we were given a van and a different driver. The driver was nice, but we liked our original driver better.
The set dinner was beautifully presented, expertly cooked, and generously portioned. It was a three-course meal, and absolutely delicious.
The breakfast buffet was a really good spread of freshly cooked-to-order eggs, pancakes, and Vietnamese soups, great selection of pastries, breads, fruits, cereals. The only drawback was the cooked food selection #noodles, curry, baked beans) which looked like they've been sitting there for a while, so we didn't even try them.
I have to mention that the restaurant is very artistically designed, and the view from the outdoor alcoves was just absolutely breathtaking!
The spa building was not completed yet, so we had a massage in one of the guest rooms turned into a massage room. No complaints, the room was great, the therapists excellent.
All the staff were very efficient, and looked genuinely happy to be there and to cater to our every need. We left the resort feeling sad that we had to leave, yet happy to have been so pampered during our stay. We will be back!
03 December 2012
Rated 5.0 out of 5.0 by PL088 Extremly Good
Brand new resort. Beautiful resort with very friendly staff and great service! It has everything there: A beautiful beach, great swimming pools and it's a great place to base yourself to explore. Complimentary shuttle Bus to Hoian.
Food and service is tops and facilities are there for all tastes including families. It's a Perfect Place to relax!
18 November 2012
Rated 5.0 out of 5.0 by r6371723 Amazing villa and comfortable bed
We were mesmerized by the beauty of the property as well as the stunning views.The villa is amazing.The restaurant 'Citron' is very sophisticated.
21 October 2012