Rated 4.3 out of 5 by 211
Rated 2.0 out of 5.0 by DrSch Lagoon view room 365 - stay far away from this room as possible
We had loved our stay in the Panoramic room for a few nights pr-cruise, and needed to stay someone the night before an early flight returning to LAX.
We were put in room 365. It was night and day compared to the Panoramic room we had previously stayed in.
The A/C barely worked, and we could not cool the room down. The bathroom does not have a normal shower, but rather a tub with a hand held nozzle that attaches to a hook on the wall, but not very well. We had to use the string for drying clothes to balance out the nozzle in order to keep the shower from spraying all over the place.
This room was substandard.
We had booked a car for transportation to the aiport the next morning. They forgot to put it on the bill when I checked out, and when we realized this, the line was about 10 people long with one person tryng to check them all out. I had to pay cash to the driver in order to get to the airport in time.
It was as if in the course of a week, the resort went from top notch to the bottom. Very disastifised with this stay.
21 April 2014
Rated 4.0 out of 5.0 by DrSch Panoramic Room - wonderful stay
This review is for the panoramic room we stayed in for 2 nights in April.
The panoramic rooms are wonderful. Lots of space, huge bathoom / tub, great balcony, nice view.. just a great place to relax and stay. If you are going to stay here, it i worth the few extra dollars to stay in this type of room (if you don't get upgraded).
The only negative about the stay was that one of the days there were some drunk idiots screaming at the pool and playing their music loudly, cursing, and annoying other guests. IC Intercontinental Securiy was watching them, but failed to do anything about them.
21 April 2014
Rated 5.0 out of 5.0 by Sue&Al Pre and Post Cruise Stay, Will Be Back for a longer stay
Our first two nights we spent in an overwater bungalow. Watching the morning kayakers paddle by our deck while drinking mamosas was the experience of a lifetime. Cruised for 10 days on Princess, highly recommend that as well. Came back for two additional nights, stayed in a ground level room right on the sand pool beach. Beautiful and the views were just as breathtaking. If you haven't stayed in the overwater bungalow, you should definitely do that at least once. Having done it, would not spend the extra money again. The regular room was just as spacious and luxurious.
Restaurants (both) were very expensive. Le Lotus has a to die for view in the evening, even black tip sharks are visible from your table. However, you are paying for the view and not necessarily the food/service. A gentleman at the table next to us actually dozed off waiting for the bill. We finally tired of waiting and walked to the hostess desk. Same thing in the other dining room and even the lounge.
The swim up bar only had one bartender, long wait for a drink or to get a menu. That being said, we went for the beach, views, pools etc. and not the bar and restaurants.
Grocery store is a short walk, we ended up going there to purchase wine and breakfast foods after paying for breakfast the first morning. We did find that regardless of where, food and drinks were very expensive in French Polynesia.
17 April 2014
Rated 3.0 out of 5.0 by Kelrob Uncomfortable bed and need for menue overhaul
Our bed in room 283 was absolutely uncomfortable. One mattress on a board base is a catastrophe to sleep on. We had to sleep on the donah cover with an extra sheet as cover to achieve some degree of comfort,
This was our second visit to your hotel in 12 months and we have to say the choice of menu is overdue for improvement.
Staff were commendable and the property, generally, is most presentable.
K J Netting
15 April 2014
Rated 4.0 out of 5.0 by JandSB Wonderful Location with Helpful Friendly Service
Clean and well cared for.
Convenient restaurants with good food and selections.
Pleasant, relaxed atmosphere.
Staff very welcoming and always anxious to help.
Close to airport and down town.
Only (slight) negative was the check-in service which was rather slow and laborious.
14 April 2014
Rated 3.0 out of 5.0 by T&N2014 Quality by the Lagoon
Probably the best place you will find in Papeete based on other peoples comments while staying here after other Resorts.
Found the very large Resort well maintained and set up to handle the frequent large crowds.
We have and would stay again without a doubt.
14 April 2014
Rated 5.0 out of 5.0 by sensation Like our House ! Excellent..
We hope to be free for to go more another days to spend a goodtime in your hotel. Tks
12 April 2014
Rated 4.0 out of 5.0 unbelivable cost for food and drinks
We were shocked by the cocktails being priced at between $20 and $30 each. We tried some expensive wines but they had not been stored well and had been corked. The food was also very expensive.
10 April 2014
Rated 5.0 out of 5.0 by macmario Great swiming poll
Beautiful location and great view
The restaurant options are well balanced
The spa needs more space
09 April 2014
Rated 5.0 out of 5.0 by DD Tam Excellent and comfortable
It is so nice to stay here one night . I ask for extend to check out to 2pm . They don't let me stay to 2pm.. Also I stayed in Moorea 3 nights .I ask the worker to check my IHG number. He did not check it for me I don't have free internet all 3 nights. It is so nice to stay in the Bungalow Next month I will stay in Holiday Inn Lisbon Portugal, I hope I will have a better service.
08 April 2014
Rated 5.0 out of 5.0 by deeson I+CD
Beautiful room, huge and beautiful grounds, both pool areas are fantastic, lovely dining area. VERY expensive snacks in Tiki Bar. Expensive food in dining area which took a little shine off our stay. For those willing, a 10-15 min walk either way from the resort are supermarkets which have everything you need inc alkahol. Much appreciate the fact that we were able to get a late checkout and very impressed a change/transfer room was free for us to freshen up before leaving for our very late flights home. Thank you Intercontinental.
06 April 2014
Rated 5.0 out of 5.0 by melbournegreynomads 1st Resort experience
Loved every minute of it. Did not know what to expect, but we found nothing to complain about. Everything was perfect.
05 April 2014
Rated 5.0 out of 5.0 by Tahiti Mama Paradise
We stayed here before and after our cruise to Bora Bora, Moorea and the islands. It was a great experience. The service was fantastic. The people who work in the resort are very helpful and super friendly. Everything in Tahiti is expensive and this property is basically the same prices as the others.
04 April 2014
Rated 1.0 out of 5.0 by JC Kathy Idyllic Property
Life is good at the beach, Life is better in Tahiti and Life is great at the Intercontinental resort in Tahiti.
This property has a huge lagoonarium which allows guests to swim with the fish, literally ( forget about Tony Soprano) and it is adjacent to a huge zero edge pool with waterfall.
The water bungalows offer a unique and quite Polynesian experience. From the entire property, Moorea and its fabulous sunsets are seen in a romantic atmosphere.
02 April 2014
Rated 5.0 out of 5.0 by JLF2014 Holiday in Heaven!
Stayed early March in an overwater bungalow with buffet breakfast included. Everything went as expected and we were very happy with the property, Yes, the bungalows are aging, but they have plans to replace already. We found the more rustic look comforting! The breakfast buffet was wonderful with every selection available that you can think of. Staff was very warm and welcoming. Of special interest is the snorkeling lagoon - a must do! The multitude of fish under the shade in the bridge was breathtaking. I sat in the shallow sandy area for a bit and was surprised to have butterfly fish swimming around in between my legs for as long as I stayed. Would go back to this resort in an instant! Thanks for the awesome memories ;)
02 April 2014
Rated 4.0 out of 5.0 by Bill31741 Beautiful place but...
We loved the view from our room and enjoyed the Polynesian people who work very hard to make our stay memorable. However we did find the breakfast food quality not 5 star, but 3 star. Lunch and Dinner were 3+ star.
The bars need a different system of management and billing. Ordering a libation and being charged for alcohol and the mix separately is ridicules. Also the pricing is way out of line. $7.50 for a local beer?! $23.00 for half glass of house red wine!?
What we did not like at all, is the fact that there is not a restricted section for small children. Dipping an infant into the water creates a situation not legal in most pool areas. Children cannot control themselves and it ruins the waters for all.
The resort layout is typical to depict the Old World of Tahiti until you leave the property. The rest of the island is not worth exploring because the beauty of old Polynesia is long gone into parking lots and industrial buildings! That is the shame of most all of the islands on our cruise.
Being from Key West, we know how our island can be destroyed in a short time by developers and greedy tourist moguls! Please do not let this happen to your area.
Yes, we will return someday and hope all goes back to when it was Paradise number one!
27 March 2014
Rated 3.0 out of 5.0 by Mackids I Comfortable bed poor service
The location and views are fabulous and the pools are beautiful I would love to take my family back there but I would't due to the lack of communication skills of the staff and the quality of the service. This is not a 4star service hotel. The staff always had smiles on there faces but didn't want to converse with you due to not understanding English. Very expensive and not value for money.. More cons than pros to return back there which is a shame. Needs upgrading.
24 March 2014
Rated 3.0 out of 5.0 Average Experience
The room was not to expectations for the price we paid. First the toilet did not flush properly, the shower was over the bathtub, there was no Power Point for electric shavers in the bathroom.and the refrigerator had the door shelf missing.
18 March 2014
Rated 4.0 out of 5.0 by polin0328 Comfortable bed and great view and bar
we have a good sleep and have a perfect experience at bar and restaurant..
10 March 2014
Rated 5.0 out of 5.0 OVER WATER MOTO
Stayed in the over water Moto. Had the last moto and loved it. Complete privacy, quiet, and WOW what a view. It is not a far walk to all of the hotel facilities and if you need a ride the hotel will pick you up and transport you to anywhere on the property. This resort really is all inclusive and as beautiful as it is no need to go off site. I highly recommend staying here and definitely get the moto over water!
03 March 2014
Rated 3.0 out of 5.0 by monnibonni Intercontinental Papeete French Polynesia
After staying at Moorea we were not thrilled with hotel at all. It is old and needs to be updated. Rooms are ok but few bungalows over the water and the water was very mucky and dirty looking. In Moorea the water was crystal clear. No one seemed to help with finding us activities to do or telling us what there was to do at the hotel. Was very disappointed staying here and recommend bypassing Papeete Intercontinental if can. Restaurant was also not very nice and food was expensive and not that great! The only good thing was the Bell Man dressed like a Polynesian Guy!
28 February 2014
Rated 3.0 out of 5.0 by Tomok poor service at restaurant
no spoon for my soup. and she tried to serve red wine although i asked white wine after long waiting(she didn't take memo properly and asked me if i ordered white wine or red wine. i told her white. after 15 mins, red wine came).
another thing is bell captain.
I wanted to ask baggage assistance on my arrival, as i was bringing large 2 baggage. No one was at the desk for a long time(30mins in total) and i had to ask reception staff to bring them to my room.
25 February 2014
Rated 4.0 out of 5.0 by Coconuts Nice room with beautiful view
The room was nice with a terrific view of the water. The landscape was beautiful and lush. The bartender at the Lotus poolside bar, Iris, was great and made some wonderful drinks. Just remember, you are in Tahiti, so it cannot be that bad. However, the property restaurants were very expensive. Unless you get a ride somewhere nothing else was around. We went with a group, so checking out and getting a shuttle to airport was very chaotic. There was a long line of guests waiting to check-out but there was only one employee at the front desk and he was a trainee. It took about 45 minutes for the luggage handlers to pick up our luggage from our room even though we were told 4 times that the luggage was all ready picked up and was on the next cart.
24 February 2014
Rated 5.0 out of 5.0 by Barbarapup Overall great experience
We loved the hotel. Our room was clean, comfortable and the bed was luxurious. We spent most of the time at the pool, and it was beautiful, serene and relaxing. The food was good. Our only issue was with the billing in that I had prepaid and was charged a second time. I didn't realize it until we returned home, but they are taking care of it. Highly recommend this hotel
23 February 2014
Rated 5.0 out of 5.0 by Beachbum2 Pleasant surprise
When we booked this resort, it was merely meant as a layover to sleep of the jet lag while on our way to Moorea and Bora Bora.
What a pleasant surprise it was to have such a wonderful room overlooking Moorea. We were fortunate enough to get an upgrade thru the ambassador program into a panoramic view room #289 "wow"
All the staff from Patrick in the main restaurant to Iris at the swim up bar made us feel so welcome that we were sad to leave. Even though ocean swimming was limited...all if the pools were just like swimming in the ocean with there sandy bottoms and gorgeous views.
My wife and I travel extensively and this was one of the nicest resorts we've had the pleasure of staying at.
On a final note...although the food is somewhat expensive, as it seems to be all over the South Pacific...the meals were fantastic, with incredible presentation.
22 February 2014
Rated 2.0 out of 5.0 by Mac18 In an absolutely gorgeous setting, this resort is run down.
Definitely NOT a luxury experience for more than $450 USD per night! The grounds are lovely, the pools and lagoonarium are beautiful, but the corridors and rooms desperately need upgrading. There is no storage space in the room we had - simply a single set of shelves and a narrow space to hang some clothes, not sufficient for two of us. Also, there was only one desk chair in the room, and it took three phone calls to get staff to bring one other chair! These chairs, AND the ones on the deck, were also terribly uncomfortable. The management needs to work with staff in order to have a quicker response when the restroom closest to the restaurant runs out of both toilet paper and paper towels - nothing done within 45 minutes! The elevator is as beat up as a freight elevator - overall, the place is really run down, and I would not recommend it as a luxury hotel for anyone to stay.
19 February 2014
Rated 4.0 out of 5.0 by paterJ89 excellent service
the quality of service made my journey in your hotel confortable. The guest service, room service and bagagiste service satisfied us with fastness and quality. Thank you
18 February 2014
Rated 5.0 out of 5.0 by BO$$ superior
N.B.Polynesian secret- very expensive region.
13 February 2014
Rated 3.0 out of 5.0 by KariJ InterContinental
Our stay was not as good as I had anticipated. The shower wand did not fit on the stand so you had to hold it and the white handle spun around so you ended up spraying the ceiling or walls. Though the resort was beautiful I expected a little more from Intercontinental. The bar, restaurant & pool area were a little worn and in need of some TLC. The breakfast buffet was very good with a nice variety. The lunch and dinner menu did not have a lot that appealed to us?
10 February 2014
Rated 1.0 out of 5.0 by sounhappy Staff performance
The waiter in restaurant overall did not show very friendly, but it is not my major concern.
But the check out staff reaction and performance is totally unacceptable. I explain very clearly to him the room charge include two person breadfast and he insist we log in the website show 1 person stay only. I mention to him, the remarks show 2 persons breakfast is included, but he did not listen at all. I even ask him did I really need to pay. He did not ask his supervisor for any advise and insist us to pay. I feel very disappointed and send an e-mail to your staff for a compliant and he know it is their mistake and reverse back the payment. I think all the things has been settled.
But suddendly today we back home and check the bank statement, you suddenly charge the room cost again on Feb 2, 2014. But actually you charge to payment already on Nov 1, 2013.
I really want to understand such a well know brand can make this kind of mistake. I really don't know if I should stay in your hotel again.
10 February 2014