Rated 3.6 out of 5 by 89
Rated 4.0 out of 5.0 by Chavo8 Alfreddo di Roma, the best memorable experience
Great Hotel, great stay, great place, and outstanding restaurant.
The only bad: some minibar products were beyond expiration date...
Also, as first reservation was cancelled, and then I made another, I now have two Priority Club Member numbers... and I have to take the time to call and ask for an account merge, I would have prefer Intercontinental doing it automatically
07 February 2013
Rated 4.0 out of 5.0 by jturner above and beyond
In a rush to catch my flight back to the US, I left my camera and iPad in the lock-box in the room. I thought for sure it was going to be a hassle to even attempt getting these back. I called the hotel and talked to a manager from the airport. He retrieved the items from the room and held them at the front desk for me until a local colleague picked them up. The manager even verified that it was the correct person who was picking them up. I was very excited to see that I did not lose my electronics forever thanks to The Presidente's Intercontinental staff.
04 February 2013
Rated 5.0 out of 5.0 by Mendo Great services and confortable room
I spent two weeks in this hotel and the service and food during my stay was absolutely great. If you are coming to the President Hotel... you must visit the "Palm" restaurant.. you will not regret it.
31 January 2013
Rated 4.0 out of 5.0 by pearls Long stay
Travelling for business- a long stay of over 10 days including a weekend. The room service is good; but watch out for the busy times. Staff is always smiling. What is freaky is that the maid walks right into your room without knocking- I think thats culture maybe, be sure to lock the door at all times. The location is fantastic but it is a little dated and overused hotel. The gym is good; they try to keep it clean. The new spa is great! I didn't find it as pricey as it should have been probably given the spa location and being a part of the hotel. Fewer good options to eat within the hotel although the breakfast is a must-indulgence.
30 January 2013
Rated 5.0 out of 5.0 by audemars GREAT Everything
I stay aprox. 10 weeks per year at this hotel and I have always been extremely satisfied with the rooms, restaurants, service, location, and safety of the hotel. I look forward to every stay at the hotel.
The ONLY improvement I recommend is the coffee. I've been staying at this hotel for 8 years and the coffee has always been the only item to be improved.
28 January 2013
Rated 5.0 out of 5.0 by MichaelZ President at Presidente!
I stay at this Intercon every time I'm in Mexico City, this time, the great service and accomodations were only eclipsed by President Nieto making a speech and getting to see him after stopping in the lobby after working in my room most of the day.
I look forward to my next visit.
18 January 2013
Rated 4.0 out of 5.0 by Ango poor check-in & check-out services
long waiting time during check-in & check-out, especially 6AM in the morning and 11PM when your customers are really tired
05 December 2012
Rated 5.0 out of 5.0 by ADub Mexico City El Presidente
This hotel is excellent. The staff was friendly and knowledgable. The hotel was clean. The hotel restaurants were excellent.
05 December 2012
Rated 4.0 out of 5.0 by EGarcia Could be better
I am a loyal guest of the Intercontinental Branch, not only in Mexico, but also in the US, Canada, Europe, and Latin America.
Pretty much everywhere, I've felt that the hotel employees have gone beyond my expectations to resolve any issue. In Montreal once they confirmed a reservation during a week in which it was practically impossible to find any hotel room due to a convention in the city.
I have not felt the same service with the Intercontinental in Mexico city. As a matter of fact, this week I am back in Mexico, and I stayed at your competitor hotel next door.
04 December 2012
Rated 4.0 out of 5.0 by dada67 INTERNET
I was very disappointed that the WIFI service was on pay basis.
23 November 2012
Rated 3.0 out of 5.0 by TiaC Extra costs
This hotel has a gorgeous lobby and very helpful concierge personnel. The rooms are clean and the usual for this price range hotel. What was surprising for this high-end price range hotel was the extra costs: it cost to get wi-fi connection, we paid for 3 people in our room but we were only given enough for 1 cup of coffee to make in the room (more than 1 cost extra), the small bottles of water in your room cost a higher than usual price and we even had to pay a extra cost to eat in one of the restaurants in the hotel (forget what they called it). I could not find the hair dryer. I wonder if that costs extra too but even if it does not, I should not have look too hard to find one or have to ask for one. Great location for going to the Anthropology Museum and for using the metro.
14 November 2012
Rated 5.0 out of 5.0 by memoh2012 Good price and location
Excellent option to stay in Mexico City. The Club Intercontnental lounge service and food is amazing. Rooms are fine, not fancy, but adequate. Probably they might start remodelling other areas of the hotel to give a more modern look.
13 November 2012
Rated 5.0 out of 5.0 by Julien24 Great staff
Very good restaurants. Great location.
Historical building, rental bike service very original.
11 November 2012
Rated 1.0 out of 5.0 by MARU Excellent breakfast , good service
The food at the restaurants are excellent, I have tried almost every one. The buffet reakfast at Las Flores is delicious, only the waiters are a little slow.
29 October 2012
Rated 2.0 out of 5.0 by Andres NO A/C AND BAD MATREES
I HAVE STAYED THE LAST 5 TIMES IN YOUR HOTEL AND I HAVENT LIKED IT AT ALL.
THE AIR CONDITIONER IS PATHETIC AND THE BED MATRESSES ARE BAD ONES.
THE BATHROOMS ARE OLD AND SOME OF THE TOWELS ARE DIRTY IN BLOOD.
HORRIBLE SERVICE IN VALE VS MONEY
26 October 2012
Rated 5.0 out of 5.0 by HEINZE GREAT SERVICE
WE HAVE A WONDERFUL TIME AT THE HOTEL AND THE VIEW FROM OUR ROOM WAS INCREDIBLE.
26 October 2012
Rated 4.0 out of 5.0 by HEMAR ROOM TOO NOICY
THE FIRST NIGHT THE ROOM WAS TOO NOICY, THE NEXT MORNING WE ASKED FOR A CHANGE AND THIS ROOM WAS JUST FINE. THANK YOU
21 October 2012
Rated 5.0 out of 5.0 by JB64 Location and comfortable bed
Great location in Mexico city, with a lot of nice restaurants and close to the business district.
Comfortable beds and quiet rooms
14 October 2012
Rated 4.0 out of 5.0 by NYCCitizen The hotel was great but the rooms needs to be updated
I have not complaints but my room during my 5 days stay at the Interncontinental in Mexico city was a little bit out to date, I would expect something really modern and state-of-the-art for a hotel of this quality.
15 September 2012
Rated 4.0 out of 5.0 by Rama Room
Shower should be bigger with force
Coffee maker did not work initially
Coffee maker amenities were not refilled timely with all items
One of the desk phone was not functioning
Need to check the room for completeness before release to guest
TV at times not clear (always a problem with all channel)
GYM and Lobby renovation were not known prior to check in
Alternative Gym arrangments were not clearly marked
No vegitarian manu in the room service/ need to have more varity
17 August 2012
Rated 4.0 out of 5.0 by Dealmaker Well Run Secure Hotel
The Presidente InterContinetal Polanco Mexuico City is an extremely secure hotel with many restaurants and lounges. The staff is excellent and service is very good. The location is very good. I enjoy the business club floor.
16 August 2012