Rated 4.5 out of 5 by 590
Rated 5.0 out of 5.0 by JPTRAVELLER WHAT A GREAT INTERCONTINENTAL!!!
This is a great Hotel, very modern, located next door to the Moscone Center and very close to all the nice boutiques of Union Square, Ferry Building, and the Piers. Luce, the Michelin stared restaurant located in the lobby is a must!!!
Outstanding Club Lounge and spectacular views from the top floors.
06 November 2013
Rated 5.0 out of 5.0 by cardio1 Great for Moscone meetings
With meetings scheduled daily at Moscone, this location is perfect.
The rooms are well appointed for business work and the wifi is 5 bars in most places.
Nice exercise area with Precor equipment.
Much better visit than 2 years ago. The staff was much more friendly and helpful than previous.
05 November 2013
Rated 5.0 out of 5.0 by MrElias The Best Intercontinental in the U.S.
I have written a number of reviews about this exemplary hotel because my family lives in SF and thus I stay here often but ...I want to start by saying that this hotel (like I have found at 'Le Grand' in Paris and the 'Intercontinental Berlin) has found the perfect harmony between delivering 5* luxury with an ease that is incredibly professional and yet lacks any pretension. That is not an easy combination to achieve and I totally credit the General Manager from whom the ambiance of a hotel is cast. The front desk people as always, were warm and friendly and incredibly efficient as were all the bellman and the whole reception area staff in general. We were registered and in our room within 10 minutes. As I am a member of the IHG loyalty club and a Platinum Ambassador, we had booked a room on the club floor but we were upgraded to a stunning Jr Suite that was bigger than many apartments in NY! The layout was spacious and luxurious with 2 giant flat-screen TVS, one in the sitting area and one in the separate bedroom. Two modern bathrooms, the master bathroom off the bedroom with a bath and a walk-in shower with two sinks surrounded by marble and tile. Amenities from their well-known spa abounded. The smaller bathroom off the LR area was smaller but still offered a bathtub and both of these rooms had splendid views. This hotel is 'Green...green..green' when it comes to energy and materials and the food has 'organic and heart healthy choices' which is a wonderful boon for the business traveler. The bedroom was quiet, beautifully appointed and that Intercontinental bed...they are always incredibly comfortable and the feel of the high quality linens and that mattress is better than any herbal tea, warm milk or.. Ambien to put you to sleep :) The room had a desk with a full-functioning business center including being able to print and use all your equipment in the ample space. Each room had a settee that you could melt into while overlooking the giant windows and views of the water and downtown and most important...the room sparkled from being clean. Stylish furnishings and all you could want abound. BTW....the cleaning people were also very professional and incredibly nice and went out of their way to facilitate any requests. As I've said before, the Club Room Lounge in the SF Intercontinental, in my opinion,is the best in the U.S. I judge this against my all time favorite which is 'Le Grand's club lounge' in Paris which has a view of the 'Opera Garnier' as you sip champagne. Well...this Club Lounge shows American luxe at its best!. First...there is Regina. A Guest Relations Manager who works out of the 'Club lounge'. Regina helped me out on my last trip and she once again made this trip even more special as she truly gives you the sense that she wants to care for you while at the hotel. She is a pro and is a great 'Ambassador' for the..well..'Ambassador Club'! Any problems? She can solve anything. The Club Room overlooks all areas of the Bay Area and the sofas and tables are comfy and chic. My favorite time to come up to the lounge is for the breakfast. That, is without doubt, the best breakfast and choices I have experienced in any 'Club Lounge'. Regina situated at her desk near the entrance to the club, shared a good laugh with me as I hurried in for breakfast and as we greeted each other I said "You know...I always want to get to the home made muffins and the cheeses and eggs and such...but it is hard for me to get past the 'Salmon Bar'. There was a pause and we both laughed as I had voiced what I had named the area that is generously full of Smoked Salmon with every accruement that you'd want. Regina laughed and said "Salmon Bar? Well that is a new one!" We laughed again and I explained that I called it that because it was my favorite part of the breakfast and what other club room has its own area just for the salmon and all that goes with the delicacy.BTW... It is TOP grade smoked to perfection and I have to watch myself when it comes to how many trips I make to the 'Salmon bar' :) The fresh juices and more conventional eggs and bacon are wonderful,too. All in all....I would have a wonderful meal and then not really eat again until dinner. The staff in the club room are attentive without being overbearing and are also incredibly friendly. The room is quite a deal as you could spend your day returning for soup and breads for a light lunch and then a full Tea Service in the afternoon and then....the my other favorite time to visit. Having a drink and some of the wonderful appetizers as you watch the sun sink over the SF skyline. I am telling you..this hotel exudes a sense of well-being every time I am here! They also serve desserts after the cocktail period but we never made it back for that. The lobby has an amazing vibe that is not too noisy and not to staid. There is an area for everyone. A glass of Moet while waiting to meet someone? Sit by the bar at one of the comfy tables or chairs and watch the world pass. If you are in the mood...you don't have to move and can order a delicious dinner from the wonderful bar menu. We did not dine , this time, in the Michlein starred 'Luce' restaurant but we have enjoyed the gastronomic experience a number of times. Never have gone? Give yourself a treat for fusion-Ca-N. Italian.
Everyday I would use the fitness center with its updated gym and the large 'salt water' pool. Salt water is such a great way to enjoy a pool, especially if you are allergic to chlorine. Very thoughtful of the hotel. The ambiance of the pool area and the gym with outside sitting is almost resort like and I took at least an hour and a half each day to aerobicize and swim. But oh the Spa! It prides itself on being the best Spa in SF and it does not disappoint. This was my third time at the spa and I had the pleasure to receive the most amazing massage from Jesus (if you like deep tissue...ask for Jesus!) and a scalp treatment. What a 2 hour 'Calgon minute'. The spa and its staff is 'en super forme' as always. Last..I like to talk about the air of the hotel itself. Some hotels manage to create an atmosphere while you are there, whether for business or pleasure, that gives you a sense of being cared for and a feeling of well-being. Along with my other favorite Intercontinental's, this hotel has found that recipe for success. It is what I call 'The Intercontinental Experience'. If you look and are aware when you are at this hotel, you will experience it as well
04 November 2013
Rated 5.0 out of 5.0 by WinofromSLOCounty Nice Sunday Night in SF
This is a great hotel near the Moscone Center. My wife and I were there for Pleasure, so the business travelers surrounding us were a little less than exciting, but that is not the Hotels fault. Club level is a huge plus!
04 November 2013
Rated 5.0 out of 5.0 by TechGuest View to die for!!
I like this hotel. It is ultra modern and relatively new. It is close to everything and has probably the most comfortable bed in the industry. I stay here when I can. This last stay I was upgraded to really nice view room. I am attaching a photo I took of this marvelous view from a high floor. Even though it is not looking at water, the design of the room with the maximized glass really made me feel like I am outside and inside at the same time. Even though I only stayed a few hours, I slept with the curtains open. I felt like I got a memorable experience from an ordinary business trip.
01 November 2013
Rated 2.0 out of 5.0 by morganovich not up to intercontinental standards.
the rooms were tacky and the furnishings (apart from the bed) were cheap. i have stayed at serveral intercontinentals (including the lovely prauge property) and liked them, but his place would have been embarassing at half the price.
the towels were small and rock hard, the heat was loud and worked poorly, the whole building feels like a mcmansion, and the room was dingy and worn despite this being such a new hotel. you could barely get wet in the shower..
to call it a "junior suite" was laughable.
the staff was slow and there always seemed to be a long line at the front desk despite several staff just standing around.
with many great hotel choices in sf, there is no way i would stay here again.
01 November 2013
Rated 5.0 out of 5.0 by Rob70 Top choice for San Francisco
We stayed in a club room and everything about to experience was excellent. Lovely bed and very quiet. The Club facilities were very good with nice food and wines, great breakfast etc. We highly recommend this hotel.
31 October 2013
Rated 3.0 out of 5.0 by Horacio Maintenance and cleanliness; Bar and Quietnessof the room
The room safe did not work and chewed gum was stuck inside the folded tv channel listing guide next to the bed.
The Bar is excellent. Incredible selection of great wines at very reasonable prices. I would recommend the bar to anyone.
The room 1506 was loud from stret traffic. The firestation nearby seeed to have a steady stream of engines moving with sirens going all hours of the night. The view from the roo was superb.
31 October 2013
Rated 5.0 out of 5.0 by Jerls Such a wonderful stay at a prime location
We checked in to celebrate our 10 year Wedding Anniversary. Front staff was very helpful and accommodating. They were helpful on where to park and pointed out some kid friendly stops in SF as we had our 6year old daughter with us. Thank you for such a pleasant stay!
30 October 2013
Rated 5.0 out of 5.0 by rhino82 Excellent hotel in a great location
If you want to stay away from Union Square, but still be near downtown San Francisco, the Intercontinental is perfect.
30 October 2013
Rated 5.0 out of 5.0 by tourguide02 very comfortable stay with your hotel
Staff was wonderful. very helpful and considerate and responsive. Room was very comfortable and quiet. Would highly recommend if you are going to San francisco.
25 October 2013
Rated 4.0 out of 5.0 by Kdax SF has a nice new hotel
The hotel has a lot to offer guests in location, knowledgeable staff, friendly and extra-specially helpful reservation & check-in staff. The quality of food in the symposium receptions & banquets was outstanding. Bed-linens were top-notch, along with big fluffy bath towels.
As for property negatives--some minor items that can (and should) be fixed when the hotel remodels. One is the room safe is a strange configuration & size--verticle and narrow. It was unable to hold a 35-mm camera. The shape of the safe was designed like a short medicine cabinet.
The other negative is there is no mirror in the room above the desk-dresser areas for applying makeup or attending to hair-grooming. When two guests are sharing a room, having a mirror in the room near desk/window is a real necessity. Admittedly, there is a full-length mirror in the room right outside the bathroom door immediately inside the room's entryway, but this is a dark area, and the mirror is not located in a practical place. The person who made the decision to put the full-length mirror here should have had two people live in the room for a few days to get an understanding of how rooms are actually used by guests.
The gym is very nicely set-up and equipment excellent.
Pool area is not too attractive in the evening although great to see an indoor pool in a city hotel.
Hot tub is in an alcove that was Spartan in appearance. No incentive to use this amenity, based on the location, lack of places to put one's towels & clothing. Maybe a change in lighting or addition of some chairs/tables would make for a more inviting space to use the pool/hot tub.
24 October 2013
Rated 5.0 out of 5.0 by Lotus2 Comfortable bed and great service at the front desk
We had a great stay at the InterContinental San Francisco. The front desk was efficient and courteous. Especially, thank you to JD at the front desk for being very friendly, professional and helpful. We got in early and were gladly accommodated with an early check in of a room on the 22nd floor with an amazing view.
Hotel location is great. The beds are wonderful and very comfortable. I'll recommend to friends and family and would definitely stay here again.
24 October 2013
Rated 5.0 out of 5.0 by 7676 As good as it gets
Thanks for the Five Star experience. My compliments to the Guest Services Team.
24 October 2013
Rated 5.0 out of 5.0 by Richard065 Amazing view
Stay only one night, but superbe experience. Love the swimming pool where you can really swim. I was upgraded to a corner Junior suite in high level floor, view was amazing.
24 October 2013
Rated 4.0 out of 5.0 by GP24 Loved The Club Lounge
The hotel was great! The staff were all amazing. Very friendly, polite, and extremely helpful. They were very accomodating to any request.
The rooms were comfortable. They had everything one would expect or need. I opted for the Club Access room which was well worth it. I spent a lot of time in the Club lounge with their free breakfasts and snacks throughout the day. The evening happy hour was a great touch as well. Very well run with thoughtful touches like a variety of newspapers and magazines for club guests to read. I really enjoyed starting (and ending) my days there. And there was a great terrace (accessible to all guests) on the same floor where you could enjoy the beautiful weather.
I dined at Luce the last night there and it was fantastic food with a very knowledgeable wait staff.
My only complaint was the valet fee. They were very clear about the $60/night fee for parking so it wasn't a surprise. But for the high cost of the room, and in a hotel of that caliber, you'd expect things like parking to be free.
Overall would recommend it.
22 October 2013
Rated 5.0 out of 5.0 by DrCHP DrCHP
Very pleasant stay as always
Highly professional staff everywhere from the bellman to the breakfast service and check in officers
20 October 2013
Rated 3.0 out of 5.0 by dmdjk You can do better
Ok hotel and stay. Not the kind of service I expected for the money or the name. Frequently on hold for 4-5 mins when calling hotel operator or room service. Had to call more than once to get laundry picked up and returned. One hour wait for room service order, then they had forgotten the butter and I had to call back. Bar staff very friendly and helpful. Restaurant not open when I wanted to eat dinner around 9:00pm. Bar area was not conducive for late, quick dinner before bed. Massage in spa was nice but spa desk/cleaning staff were not particularly helpful for a relaxing visit. Water pitchers were empty a lot yet the staff always seemed in the way in the locker rooms. I had the last spa appointment and a man was in the women's locker room cleaning and already putting things away when we came out of our appointments to use the locker room before leaving. Doorman frequently not present on curb to help with taxi despite 3-4 of them standing inside, so I hailed my own. Doorman would pass over people who looked less affluent to help others with taxis regardless of who was there first. Not my experience at other Intercontinental Hotels. For the money (or less) you can do better at many other choices in the area.
19 October 2013
Rated 3.0 out of 5.0 by Zing51 Worth a look!
Although this was just an overnight stay,I feel there are some things that need mentioning. I loved our view, and it was very quiet, but as I was at the window I noticed some clipping's by the chair, and wondered what was this! As I looked closer I could see that those clippings were from toenails and fingernails that a prior guest had clipped. My husband and I were so tired, we managed to simply overlook it for the night , but felt it needed your attention. I mean to be honest it was quite unsightly.
We would stay here again, but hope you can address this issue with the staff.
C. S. Love
19 October 2013
Rated 5.0 out of 5.0 by Linney resolved problem fairly
I was very happy with the IC SF. The hotel was beautiful, clean, conveniently located and the staff was considerate. I did have a problem during my stay but they handled it very well.
17 October 2013
Rated 5.0 out of 5.0 by christian90804 Excellent location and room service
This is my second stay at this hotel and both times I've been very impressed. From the comfortable beds to the spacious bathrooms, this hotel defines what a what a luxury hotel brand is. I am particularly impressed with the 24 hour room service, which I've used often. Additionally, I like that the beds are positioned away from adjoining walls to avoid hearing your neighbors. Overall an excellent hotel.
11 October 2013
Rated 5.0 out of 5.0 Lovely stay
We had a wonderful stay. The staff was wonderful, the room luxurious, and the location perfect for all sorts of activities.
We would stay again with out a doubt!
09 October 2013
Rated 5.0 out of 5.0 by KStraveler88 Large and clean room
Good location. The room is large, bright and clean. Definitely will stay in this hotel again for next visit.
08 October 2013
Rated 5.0 out of 5.0 by Tabitha68 Perfect location for a hotel
This is literally 2 minutes walk from Union Square, yet far enough away from the noisy hustle and bustle of the area. The staff were inviting, very courteous, and concierge knowledgable and proactive. I booked a corner room with floor to ceiling glass on two walls, it had a nice view and was very light and open. It was also a great size, which somewhat seems to be a signature of Intercontinental hotels in my experience. I was very disappointed that there was a charge for wifi. Intercontinental San Francisco needs to get up to speed on this and match other hotels with free wifi. This is available in other hotels of the same brand. I do highly recommend this hotel, and would definitely stay here again because of service and position. I wish I had the time to try out their Michelin starred restaurant Luce.. make sure you do!
06 October 2013
Rated 4.0 out of 5.0 by Kenneth3 The place to be
When I visit SF, that's the place I will stay.
The valet service was very good. You'll be okay in anywhere North from the property.
04 October 2013
Rated 5.0 out of 5.0 by panair The Intercontinental hotels in San Francisco...
...the Mark Hopkins on Nob Hill and the Intercontinental on Howard are very well cmanaged. The staff is well-trained. The amenities are beyond the competition. We stay at one of these hotels 4-5 times each year. Never, ever disappointed, from the doorman on entry to the doorman on departure, and everything in between.
03 October 2013
Rated 4.0 out of 5.0 by robbynyc technology bad - view great
The main problem with the room is the TV and cable. I had an executive room. The TV had no jack to plug in my laptop, music and TV.
Then the TV cable system is horrible with bad information and hard to sue. It really was a surprise in such an expensive hotel.
That was the bad part and is unacceptable at such a world class hotel. Otherwise the room was very good.
03 October 2013
Rated 5.0 out of 5.0 by MCPREDICTS Once again the BEST of the BEST!
We had stayed here before and loved it! The room was very nice and the bed was very comfortable. It was clean and the staff was very professional. We came back and it was even better!!
I highly recommend this hotel to anyone that wants to be treated like a VIP - much better than other comparable properties for this price range.
also - Jasmine was very HELPFUL !! She handled all my concerns promptly and professionally. Thank YOU!
02 October 2013
Rated 5.0 out of 5.0 by Sammywolf Folsom Street Fair
This hotel is perfect for the Folsom Street Fair and RealBad party for both amenities and location. Great lobby bar to meet up with friends, near MUNI and Bart station. The parking fee seems a little hight at $54 a night but if you use public transportation then this is no problem.
01 October 2013
Rated 5.0 out of 5.0 by Charlestonian Great Stay
Stayed on the 28th floor with great views. Very clean and spacious room. Walked to Giants game. Bellhop and Concierge were attentive, informed and congenial. Would come back to this hotel in future.
01 October 2013