Rated 4.5 out of 5 by 791
Rated 4.0 out of 5.0 by OperaLover excellent hotel disappointing breakfast
We enjoyed our stay
most staff very helpful (except for the man at the entry desk at cafe opera in the evening, rather surly
we were disappointed at the poor fresh fruit selection at breakfast, no fresh seasonal fruit such as peaches mangos strawberries raspberries pawpaw etc
also in the room the only coffee was instant, no plunger coffee, no coffee machine
29 January 2014
Rated 5.0 out of 5.0 by Diana S Nice to be pampered.
This is a special stay for us. 1st time in 5 years that I went away with just my husband and me. I'm carer for elderly mum who has dementia. She lives with us. So, its first time we left her home and we had a break.
Your staff at the executive floor looked after us.Especially one of the grils at the executive desk. She has light coloured hair and blue eyes. She was kind to me. You have good staff at the executive floor.
We noticed that the 5 to 7pm supper and the breakfast was pretty good. Better than the last time.
Thank you for making this respite a memorable one.
Even your staff at the concierge were welcoming. Once I got out of the car, I knew i was going to be looked after. It is so nice to be the receiving end when most of my time is spent on caring for others. So, thank you.
29 January 2014
Rated 5.0 out of 5.0 by Jillo1102 Great weekend!
Great location for wandering around botanic gardens, and loved the beautifully restored 'titanic' style lift!
29 January 2014
Rated 5.0 out of 5.0 by Concertlover01 Fantastic birthday away.
WOW! I just love staying at your hotel. Booked a suite for my birthday and we were upgraded to the Governors suite. From the moment we entered the hotel we were greeted with smiles and fantastic service. I love club intercontinental Sydney as the staff are truly special and always aim to please. We have been staying here for a few years now and I really think it has become better over the last six months (if that was possible). I would like to thank all those who made this stay so enjoyable especially in the Club. My little birthday tart on the day of check out was such a lovely surprise and just another example of the care you always provide.
Looking forward to staying for my wedding Anniversary!
28 January 2014
Rated 5.0 out of 5.0 by Joany57 Perfect Location
We stayed for three nights with our teenage son and we all agreed that it was a lovely place to stay. The location was perfect for sight seeing and so close to circular quay. We can't speak more highly of the staff, nothing was too much trouble and their knowledge of Sydney was excellent. The Hotel has such a relaxed atmosphere which contributed to our enjoyment of our holiday. We will be back.
Family of three from Bendigo , Victoria.
25 January 2014
Rated 1.0 out of 5.0 by PEvelyn Far off from 5-stars. Hotel needs investment & refurbishing
- Dripping water from the ceiling
- Changed to a new room, mattress old / needed replacing
- Head at Front Desk/Reception did his very best to improve our stay, and he did very well.
- Poor spa area
- Dirty and unacceptable gym
- To put it in a nutshell: Hotel needs investment& refurbishing and currently is far off from being a 5-star place. Staff is doing its best to compensate
- I would not recommend to stay there
24 January 2014
Rated 5.0 out of 5.0 by Bron21 Outstanding comfort & service
We have just stayed for a couple of nights in January for a birthday celebration which we have done for several years now - we are never disappointed! the staff are always so welcoming and so professional and friendly. We have been lucky to have rooms with a view and oh so comfortable and clean. Cannot fault the place.
Dinner at Cafe Opera always good value particularly when a club member.
21 January 2014
Rated 5.0 out of 5.0 by Tus13 Lovely romantic getaway
Hubby and I used our 2 night PP voucher and booked a Club level room. So worth booking Club level. Great room on 28th floor, great view and drinks, canapés and breakfast all included in Club lounge. What a lovely hotel, the staff are lovely, it was a really enjoyable experience so we'll be back again for sure.
20 January 2014
Rated 1.0 out of 5.0 by Hirak Experience, don't want to repeat
Never ever had such poor experience in an IHG hotel.
Never felt like a loyal member of IHG. While checking in I had to remind Jenny at the reception that I have a membership. Looks like she never felt like treating me as a Gold member.
Waited for 3 hours to get my room. I was told the rooms are there, it's just housekeeping and inspection of the room that took 3 hours. My worst experience so far in an IHG.
On my second day, the house keeping decided to keep two bottles of red wines and cookies in my room and decided to charge my account for that!! How Bizarre!!
Poor House keeping staff. Don't even bother to keep a bottle of water in the room!!
Don't want to repeat this experience! My membership number 434820840
18 January 2014
Rated 5.0 out of 5.0 by Mikeandapril67 Fantastic staff
I've stayed in many hotels with 4-5 stars, and this has really been one of the best. The staff are amazing! Very responsive to your needs, willing to do their best, and always a pleasant attitude. From check-in to check-out we felt like VIPs. Even though we did have one unfortunate accident by losing a credit card down the elevator shaft, they sent someone down there, retrieved it, and returned it within a few hours. Unbelievable. I highly recommend the hotel, not only for the comfort level, but also for the treatment you will receive.
17 January 2014
Rated 5.0 out of 5.0 by Chmeille Fantastic all round
I've travelled a fair bit and the service we received at this hotel was by far the best I've experienced. Clean, comfortable, helpful without being pushy, great food and service - you can tell that each employee takes pride and care in their work. They listen, they notice and they remember. And thanks for going to the extra effort to leave something nice in my room for my birthday.
15 January 2014
Rated 5.0 out of 5.0 by Amber71 wonderful experience
Greeted by very warm and friendly staff. Arrived early and happily given early check in as room was available. Much appreciated.
Great position. Very comfortable rooms and great outlook.
Thank you Intercontinental.
13 January 2014
Rated 2.0 out of 5.0 by nails55 Average experience at great location
Being a Platinum Member of the IHG Rewards club I spend a lot of time in the IHG chain and usually have a great experience. This time the Sydney Intercontinental disappointed. I made the booking direct with Intercontinental and used points a one and paid for 2 following nights. When making the booking I was assured that the booking would be linked and that although I couldn't book the same standard room with points (why can't they have increase points for different rooms?????) I would be upgraded because of my Platinum status so we will end up with the same room. At check in I am told that the two bookings weren't linked and that we will need to check out and check back in after the first night. We I asked why I was not upgraded the reception staff informed me that they don't upgrade Platinum members at their hotel. (Always get upgraded at the Intercontinental Melbourne). Understand that they may have rules for their hotel but the booking team need to also know them. Apart from the Bell captain and his staff who were really switch on, the rest of the experience lacked the "CARE" for us as guests of the hotel. Disappointing for a hotel that in the past has been OK. Will find another hotel in Sydney that cares the next time I travel there for pleasure and save my IHG rewards club points for the Intercontinental Melbourne where the service and staff are outstanding.
12 January 2014
Rated 5.0 out of 5.0 by TBB1 Lovely as always
Good value and reliable service. Great when you've got other things to think about than the hotel you are staying in!
12 January 2014
Rated 5.0 out of 5.0 by Elvis... Frequent customer
I chose to stay at the Intercontinental as the quality and service is superb regardless of what the going room rate is at the time of my booking. If you want excellent five star service then the Intercontinental Hotel is the way to go!
11 January 2014
Rated 2.0 out of 5.0 by g30ff Ambassador walking away
This trip was very disappointing, to the degree where I will now move my loyalty to another hotel. I took this trip with my family and felt from the beginning that the hotel considered us a burden.
On arrival our room was not available. We were slightly ahead of the three pm check in time so I accepted that we needed to wait. We went for a walk and were told the hotel would call when the room was ready. An hour later and no call. When I went to the desk I was told that a VIP guest had not vacated so the room wasn't ready and would need to be cleaned. No apology for not calling. Eventually we got shoved into another room. The girl on reception aggressively told me my ambassador status had lapsed so no room upgrade, no help, no consideration. By the way, the last time it was due I was told on arrival at the hotel in Wellington and they fixed it up then and there. No offer to do so this time.
When we got to our room it was fine but the hotel is beginning to show its age. That night it took 4 phone calls and a lot of waiting to get the camp bed for my son. No apology when it arrived, an hour late for my sons bedtime.
The rest of the trip was ok, but the food is average and expensive. I'm pretty sure the salt and pepper squid in the Cortile was to blame for an upset stomach for two of us.
The whole thing was unsatisfactory. I travel every couple of weeks with work and will be putting my loyalty into another program.
10 January 2014
Rated 5.0 out of 5.0 by Jamie09 Relaxing holiday
I highly recommend the Opera House view rooms. Watching the ferries and cruise ships was entertaining.
09 January 2014
Rated 4.0 out of 5.0 by Richard24 Ok but a bit of a disappointment
Our stay at the Intercontinental was perfectly acceptable but not the 5 star experience we were hoping for. The room and bathroom were tired in places.
Staff were very helpful and reception area lovely. The breakfast was probably one of the highlights with a good selection. We have however stayed at other well known luxury hotels in the area and found they were closer to the 5 star experience we'd expected. So we probably won't stay again.
09 January 2014
Rated 4.0 out of 5.0 by Sulty52 Weekend Stay
I found the IHC Sydney an enjoyable experience however noticed that the bathroom in my room was getting on a bit and probably should be looked at.
In relation to being a gold ambassador there are certain entitlements which you would feel should automatically happen. Not that it was much of an issue but for the 2 days stay I didn't get a paper delivered.
Overall though it was a good experience and the breakfast was done very well.
08 January 2014
Rated 5.0 out of 5.0 by Dianne777 Beautiful experience and just what we needed
We had a wonderful time at the intercontinental, we had just moved house and were in desperate need of a break.
From the moment we walked through the door our break began with wonderful staff, the offer of an extended checkout time, great food, and a beautiful room!
08 January 2014
Rated 5.0 out of 5.0 by samA2014 Perfect Place
A Perfect place to stay. Many thanks to the kind staffs who made our stay a memorable one!
06 January 2014
Rated 5.0 out of 5.0 by lejm Comfortable and great location
We visited at New Year's so it was very busy. However the concierge was very helpful in getting us reservations for dinner and directing us to viewing of the fireworks. Breakfast was delightful and had items that suited me and my vegetarian son.
05 January 2014
Rated 5.0 out of 5.0 by Pamela204 Christmas in Sydney
Our stay at the Intercontinential Sydney has been exceptional. We were celebrating Christmas, NYE and a birthday. The staff is 'over the top' with service and support. From the check in at the front desk, to getting info at concierge to explore or find a great restaurant or room service for ice they all provide a smile and williningness to make your experience amazing. If you get a chance to get a club room it is more than worth it. The views are amazing and it is so pleasant to enjoy the view while sipping on a glass of Australian wine! I loved my visit #9 days at the hotel# and would return in a minute! thank you for a terrific experience
05 January 2014
Rated 5.0 out of 5.0 by Wellys Great Service
The Hotel was amazing and the service impeccable, Thanks for a memorable New Years Eve !
04 January 2014
Rated 5.0 out of 5.0 by Carrie1 Dr
The room had a very comfortable bed and good pillows. The view over the gardens and the harbour wonderful. An update to TV channel selections would be good. To be able to view Sky Racing in the room would certainly be a plus. The availability of good fresh seafood in the hotel apart from the Café Opera is practically non existent.
03 January 2014
Rated 3.0 out of 5.0 by DAJANI very small swimming pool
the hotel is very old especially the bathroom. the shower curtain is disgusting.The swimming pool is very small and busy. As a guest of the hotel and priority club member, you are not allowed to enjoy the few from the top level as this is for members of intercontinental hotels only.
Although the food was very delicious, My wife had a peace of plastic in hear burger. think about other options before you stay at the hotel.
02 January 2014
Rated 5.0 out of 5.0 by MrPoints Back Again
Enjoyed a club room on the 30 floor nice view of eastern harbour.
Club Lounge has the best veiw in Sydney of the Harbour.
Very profeesional and friendly staff working in the lounge.
Cant wait to return.
02 January 2014
Rated 5.0 out of 5.0 by Marcello wonderful location - great property
Amazing view onto Circular Quay and the Royal Botanical Garden, paired with a great value for money right in the heart of Sydney. Will come back for sure and can highly recommend.
01 January 2014
Rated 5.0 out of 5.0 by scarlet65 Great service and hospitality
We stayed for two nights and had a relaxing and enjoyable stay.
Although we did not get our favorite room position on the north corner (2023, 2123, 2523) this time,the room we did have #1926 was similar and adequate but not as spacious feeling as the corner rooms. Hopefully next time we plan another getaway in the city, our choice for the corner room will happen.
The service personnel were superb and helpful.
31 December 2013
Rated 4.0 out of 5.0 by 1hird5 Ambassador Club
The fact that the Ambassador Club membership was not honoured except when you booked a "special" room or rate, was not impressive.
30 December 2013