Rated 4.3 out of 5 by 373
Rated 3.0 out of 5.0 by E2r2 Generally Nice but Needs a Facelift
I was upgraded to the Premier Suite which is fairly large and the bed, as per usual was great. But the whole place needs a facelift. The bathroom screams 70s with a tiny tub, horrible shower, no makeup mirror or proper lighting, etc. The dressers are old and the drawers don't all work properly. The internet kept dropping off at critical moments. Having stayed in some elegant ICs in the Gulf, Turkey, and SE Asia, the business lounge in Toronto is at the low end. Extra charges for breakfast options, poor hot meal selections, a nasty cappuccino, and again, a venue that needs updating. The internet doesn't work in parts of the lounge according to the staff and I can confirm. The gym and pool were pretty decent and you could relax. The location is great and this is what this place has going for it..
17 May 2013
Rated 3.0 out of 5.0 by SaladFingers Previous Visit Much Better
Night Table lamp didn't work the entire 5 days I was there, they never changed it out. Air conditioner was louder than train station, had to shut it off to attempt to sleep. I used the bar fridge it was never replenished, called down they said we will be right up, never happened. Room was old, sheets were tired, hot water at certain times of day didn't exist. I am a seasoned Business and rarely take time to fill these out but for what I paid I felt it wasn't up to Par.
17 May 2013
Rated 4.0 out of 5.0 by Sje1981 Rooms OK, bathroom dated
The rooms are comfortable and nice. My main complaint is the bathroom is dated. The shower head is cheap and pathetic.
Also charging for internet is so 1999.
13 May 2013
Rated 3.0 out of 5.0 by TK100 Could use some changes
Overall a good stay, but bathrooms were long overdue for a reno, sinks drained very slow. Did not like the high charge for internet which is not made clear on check in. Would expect it included given the price of rooms. Restaurant had a small menu but the hotel is close to other options. Also found it odd that you could not buy a bottle of water once the little kiosk closes (early) other than the tiny bottles in the mini bar. Not even a machine anywhere in the hotel.
13 May 2013
Rated 5.0 out of 5.0 by GLO1 Great Experience....
The InterContinental was outstanding...The rooms were very clean and smelled fresh and the wait staff and service was great. I would recommend your hotel to anyone who would be staying in the area. Thank you for the wonderful stay. I am looking forward to staying with you again in the future.
13 May 2013
Rated 5.0 out of 5.0 by Docster Awesome stay and service
I was in town for a conference and my stay was fantastic. I recieved an excellent room upgrade with all the amenities. Staff was very friendly and courteous as always. Food and service was awesome. I have been coming here for the past 10 years for the same annual conference and my stays here have been better each time. I definitley will continue to stay here and highly recomend this hotel.
12 May 2013
Rated 3.0 out of 5.0 by AJ72 Great location, tired bathrooms
This hotel is the best location in Toronto for access to theaters, restaurants, sporting events and the waterfront. The biggest issue with the hotel is the worn nature of the bathrooms. Newer hard surfaces are nice. However, showers, tubs and fixtures are old. In our bathroom, the toilet flush handle was cracked, the tub was coming off the wall with a thick black bead of caulk showing, etc. it almost looksnasnifntheybreplaced the surfaces but decided to keep the old beat up tubs.
The Holiday Inn in downtown is actually nicer and in better condition. With some work, this hotel could be competitive in its price point.
11 May 2013
Rated 5.0 out of 5.0 by Bourque Great service, great room, excellent spa
Received a complimentary upgrade which was much appreciated. The staff was friendly efficient an very knowledgeable. The location is perfect, and parking is reasonable for downtown; the food was excellent. Strongly recommend purchasing the breakfast option when reserving a room. It gives you one of the best breakfast buffets period. The hottub and salt water pool are fantastic. Our next vacation to Toronto will definitely be booked at the Intercontinental. Thank you for a wonderful weekend.
10 May 2013
Rated 5.0 out of 5.0 by BenDiane Wow
This hotel is definitely a 5 star plus. We don't have anything bad to say about it at all. It has awesome views of the CN Tower. Great location to walk around and just down the street from the train station which was very convenient for us. Bed was super comfy. Staff was awesome. We would go back for sure.
05 May 2013
Rated 5.0 out of 5.0 by Kim35 Staff were incredible
The staff at the concierge desk and front desk were so helpful and knowledgable, they went above and beyond and even made reservations for us for our anniversary dinner.Breakfast at Azura was fabulous. We went for a romantic getaway for the weekend and would definitely go back again and again.
04 May 2013
Rated 5.0 out of 5.0 nice hotel
This hotel is pretty nice has a nice front lobby. But I do have a concern. While the staff are very pleasant, I find it crazy that they only have one or two desk staff on during convention and big meeting times. As they are connected to the metro Toronto convention centre they should know this. I think that is poor service especially at the high rate of the rooms. I did ask for a corner room and got one, and they are excellent and spacious. While I did not like the bed..too hard for my liking, the sheets, and the room were clean and the bathroom was very nice as well. I would recommend this hotel for all the services and cleanliness. It is also very close to a lot of restaurant and a food court and very close to union station which can take you all over town.
03 May 2013
Rated 5.0 out of 5.0 by Bela62 great service
have a grt time, staff where just amzing. if every Inter continental lis like the one to TO . i would alway stay with them.
02 May 2013
Rated 4.0 out of 5.0 by 53Deb Great Stay
I spent three nights in your hotel and enjoyed myself. The rooms were clean and comfortable. The hotel staff were knowledgeable about local hot spots and how to get around the city. Will highly recommend this to others.
02 May 2013
Rated 5.0 out of 5.0 by Shelley04 Great room and service
I must say that I come to Toronto every April and stay here and they are always very awsome. I have arrived early for my check in time the last 2 stays and they have had my room already for me and let me check in early. When checking out i have to wait till later in the afternoon for my flight and they are more then willing to keep my bags safe for me. I must say that this is one of the best holels that i've stayed in and look forward to staying there next year. A big thank you to all the wonderful very professional staff... Thanks again for making my stay wonderful.
02 May 2013
Rated 4.0 out of 5.0 by BFWW In-room dining
In my view, the in-room dining menu is limited and overly pricey. The salads with chicken or shrimp added, for example, is a shamefully small portion, on a slad of greens only and unbelievably expensive. As one of the only healthy options, a guest is a prisoner to the overcharging and lack of substance.
28 April 2013
Rated 5.0 out of 5.0 by DJav Weekend getaway
I work with the IC Toronto Centre sales team for a number of our training programs throughout the year. We have a solid working relationship, so they are always my first choice for leisure or to recommend to a friend. My family and I were long overdue for some quality time, so I booked a night to enjoy the city. We ate at the Real Sports Bar, swam, and watched a Jays game. We were especially delighted with the very thoughtful cart of wine, cheese/crackers, and an extra special treat of milk and cookies for my 2 year old daughter from Monika R and Kristin K on the sales team. Thank you so much for such a memorable experience! I look forward to returning!
27 April 2013
Rated 4.0 out of 5.0 by nawsh Great room and a good location
Was a great room and the hotel is in a good location. Pity the service people were not that attentive. The front desk staff were excellent though !
23 April 2013
Rated 5.0 out of 5.0 by SarahEG 30th Birthday
Thank you thank you thank you for making my husbands 30th birthday a memorable experience! ALL the staff members we encountered were super helpful and very nice. The hotel was in the perfect location to all the things we wanted to do while in the city and the room was FANTASTIC!!! We can't wait to come back for my 30th. See you in August!!!
22 April 2013
Rated 4.0 out of 5.0 by luce Bed
The sheets of the room had a smell of chemical used for washing. Overall everything was good
20 April 2013
Rated 3.0 out of 5.0 by Maury1952 Not this time
My wife and I decided to spend the weekend in Toronto, and we do this a few times a year, and have done so for 10 or more years. We have stayed at this property when it was the Crown Plaza and we have alot of good memories and experiences there.
In the past in other cities I have used the concierge service to communicate online with the hotel prior to our arrival to get recommendations for restaurants and bars and activities.
I tried that this time with the intercontinental, and was very disappointed as I got no response at all from the message I sent through the website.
The room we had was nice but not anything special. It had a view of the lake, and the CN tower and Rogers centre. This was the upgrade we got for being Ambassador members. Fresh fruit ( grapes and an apple) and sparking water were provided on the first night.
We spent one evening after dinner in the Azure Lounge bar, which if not for a friendly bartender would be completely dead. drink prices are high, but there is no atmosphere at all. Loose moose or Jack Astors would have been a better choice.
I also find it insulting to have to pay for internet when you pay top prices for rooms and amenities.
Valet parking is $45 per night, but if you park yourself there is no in and out privileges so if you want to use your car you are kind of stuck.
Over all only a "fair" experience this time.
19 April 2013
Rated 4.0 out of 5.0 by dmwt service
the gentlemen how cleaned our room everyday was excellant
the cost of breakfast at the Azure was extremely high
19 April 2013
Rated 5.0 out of 5.0 by tenorsfans from beginning to end
We were in Toronto for the Tenors Concert at Roy Thompson Hall and from the moment we walked into the hotel, everyone was so very friendly. The young lady that checked us in, her name was Latoya, was a delight. We had a great nights sleep, all was quiet. The breakfast buffet voucher was greatly appreciated, we don't usually bother, but I am so glad we did.
All in all, a terrific yet short vacation. Thanks so much.
12 April 2013
Rated 5.0 out of 5.0 by Claude27 Excellent stay
Stayed here for the weekend. The room was very clean and the bed was very comfortable. Everything is within walking distance; Skydome, Union station, CN Tower and Eaton Center. I will stay there again next time I go to Toronto.
12 April 2013
Rated 4.0 out of 5.0 by seemcgee hotel
Hotel is showiung its age both in the hallways and rooms.
Parking with the construction outside is terrible.
location is excellent though for tourism and business
12 April 2013
Rated 5.0 out of 5.0 by Rian One of the best services I've experience
From the time I checked in to the time I checked out the service I received was excellent.
When I initially called to book I enquired about a late checkout. I was provided a price and couldn't remember when I checked in. When I asked Stephanie she was kind enough to provide me with a late checkout which she didn't charge me for. I was willing to pay the extra required and I really appreciate the no charge for the late checkout of an additional hour.
During check out I enquired if I could purchase additional toiletries provided in the room. Hazel said she will look into it and does not see why I would not be able too. She made a phone call and said she will have some provided to me. She provided me a package of the products and did not charge me. The manager of housekeeping was the individual that provided the products.
I would like to extend my appreciation to all the hotel staff, from the staff at front desk, concierge and bell hops. The service was excellent.
I will definitely return to this location and any other Intercontinental.
I booked with this hotel since I have experience excellent service at the London, England location. I'm glad the service at Toronto Centre is just as great.
Thank you for the wonderful experience I wish I didn't have to leave.
09 April 2013
Rated 5.0 out of 5.0 by Jenn2320 Great Hotel!
Close to everything you need, staff is awesome, VERY clean, VERY VERY safe! Stayed at many Toronto hotels, this one is the best!
09 April 2013
Rated 5.0 out of 5.0 by Rawzzy The staff here always go above and beyond
I am rarely suprised now when the staff at this hotel go above and beyond to provide excellent service and make you feel like you are special. From the minute you walk in the door they are there to provide service even if its just recommending the best pizza place (sadly the food at the hotel is not of the same calibre as the hotel and staff but there are lots of great places in the area). I greatly enjoy every stay!
08 April 2013
Rated 4.0 out of 5.0 by Weestoater Good bed and nice room
Good experience you need to have free wi fi as you can get free wi fi in any coffee shop
03 April 2013
Rated 1.0 out of 5.0 by Kpiet Reservations were cancelled when trying to check in
When I arrived at the hotel, my reservations were cancelled, as were a couple of others in my party. My admin was also told that internet was included in our corporate rate, but I was charged separately for the internet. My admin had to contact the hotel to have this charge removed.
01 April 2013
Rated 4.0 out of 5.0 by PearlaYYZ Friendly Staff
I would like to thank the staff at the check-in desk at the hotel on the day of my arrival. Eugene (?) was very knowledgeable and friendly and acted as though he truly cared about his guests.
The room itself was wonderful, great view of the south and spacious. The housekeeper did "forget" her bottle of blue cleaner in my room however. Otherwise, i found the room to be quite clean.
Thanks for the hospitality! I will be back again!
01 April 2013