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Toronto Centre

Rated 4.4 out of 5 by 650 reviewers.
Rated 5.0 out of 5.0 by Our go-to downtown hotel Love this place...central to everything, and a very comfortable room always awaits. Very well stocked with an attention to detail. 06 January 2014
Rated 5.0 out of 5.0 by A nice gift I reserved a room for my parents who were celebrating a birthday and the staff made it a memorable experience. During reservation the customer support made it easy for me to take care of all expenses from a distance. 06 January 2014
Rated 5.0 out of 5.0 by Great location, staff and room As always its a great hotel and location. I booked the room with Club/Lounge access, the Club Concierge team when I was there were very helpful and easy to deal with, they even ordered tickets for the Aquarium. My friends that went with me was very impressed, in fact one of them will be staying in this hotel next month when her parents will be visiting from Germany. The staff recognizes my Platinum Ambassador status and my room was upgraded, always appreciated. The room had a great view and décor and orchids! I like that there was a Keurig machine unfortunately there were no k-cups with it in the room, it wasn't a big deal since we had Club/Lounge access and the coffee is very good! The suite was great having 1.5 bath is very useful especially when you have 3-4 people in the room. If ever I'm in town and I need to stay in a very nice hotel, this would be my hotel of choice. It was unfortunate that the pool was closed due to recent Ice Storm, 05 January 2014
Rated 1.0 out of 5.0 by Were unable to use Pool Pus Parking was another Problem (New Year Eve 2014) Going from New York to Stay at Intercontinental Hotel in (Toronto) on Vacation with family, and we were not able to use their Amenities. The Pool was closed, my 10 year old son was very disappointed. No one inform us, nor any discount were offered, simply apologizes on the time of check out. Parking Problem !!!! One side building were closed, we have to walk through parking level to the down,while cars were in and out. Wasn't expected this mess from 5 Start hotel. The only thing I liked is that View was nice ...Front of CN Tower 04 January 2014
Rated 4.0 out of 5.0 by Great room, shame they didn't tell us about the pool. Booked in on New Year's Eve with two kids and was pleasantly surprised to get a room upgrade with Rewards program. Room was spacious with two Queen beds and a sofa. However, we only found out the pool was out of commission from the porter who brought up our luggage - this wasn't mentioned during check-in. Thankfully, guests were able to use the facilities at The Royal York and the hotel comped us free wi-fi by way of an apology. Nice room, good value - shame we didn't find out about the pool earlier. 04 January 2014
Rated 5.0 out of 5.0 by Great Christmas holiday with a delicious Christmas Diner. We can only say that everything was perfect. Christmas this year was spent at the Intercontinental hotel in downtown Toronto due to the ice storm that left us without power for 4 days. We finally went home on Boxing day but next year we will be coming back to the Intercontinental for Christmas again. Sometimes an unexpected change can produce good results. 03 January 2014
Rated 5.0 out of 5.0 by excellent staff and services Great rooms, spa and restaurant (especially the waiter William). Highly recommend the sable fish and any spa service particularly a massage. Good concierge, even when there was a line up. 02 January 2014
Rated 5.0 out of 5.0 The room was spaciaous, bright and very comfortable It is modern décor allowed us to feel light and refreshing 02 January 2014
Rated 4.0 out of 5.0 by Nice facilities I stay at the Intercontinental for work and family-related travel. My three-year-old son loves the pool and hot tub. We were disappointed that the pool was closed on Sunday (Dec 29, 2013). We prefer the Holiday Inn on 280 Bloor West for location. The pool and hot tub are our major reasons for picking the Intercontinental. 02 January 2014
Rated 5.0 out of 5.0 by Wonderful Ice Storm Relief! We came to the hotel because we had no power. The staff and the facilities were excellent. It was very considerate of the hotel to provide special rates for their deluxe rooms and a reasonable cost for their good buffet breakfast! The hotel even provided a Xmas stocking full of cookies and candies on Xmas morning!--a nice touch! Mike F. 29 December 2013
Rated 4.0 out of 5.0 by Ice storm Was fabulous except for the icy cold temperature in the morning buffet. Then the weak follow up by someone claiming to be the manager. Good thing the server took at least the kids meal off as the table was so cold the pancakes were chilled with ing two minutes and they didn't bother was amazing. 28 December 2013
Rated 5.0 out of 5.0 by Good place, will stay again The hotel is great, good location, warm-hearted staff, comfortable beds and Keurig coffee machine. I like this hotel and will definitely return on my next trip to Toronto. However, there is one thing confuses me. I'm a plat ambassador(the system recognized my status), I'm treated well as a plat but not an ambassador. I got all the benefits for plat, but no for ambassador: no welcome fruit/gift, no free water until I asked several times(I called the front desk and the staff was confused about my request) and so on. Five stars anyway. 27 December 2013
Rated 4.0 out of 5.0 by Nice King Feature room and view Stayed for one night at the renovated King feature room, which is quite modern and spacious. Pros: Nice view for the railtracks and city/ spacious/ design Courteous staff /location/comfortable bed Cons: not too tidy bed (found a long woman's hair)/ small pool and spa area 25 December 2013
Rated 5.0 out of 5.0 by GREAT TREATMENT FOR IHG PLATINUMS! Usually I try to avoid Intercontinentals as an IHG Platinum, because only Ambassadors get benefits. This IC is different! They upgraded my room, gave me a free club pass, and even delivered my breakfast for free! The only downside was that the parking rates are insane ($50/day)... try to find parking around the corner... it's $10/day. Also - the staff was a little standoffish... didn't greet us at the car, and we had to go to the lobby before they would send anyone to take our car - the bellmen refused. As a dual US/Canadian citizen, I've found that Canadian customer service is much worse than American, so comparing this hotel relative to other Canadian ones, I'd say that this customer service was on par with if not slightly above the norm. 25 December 2013
Rated 5.0 out of 5.0 by mrs very happy with this hotel, thank you for making our first visit to Toronto Canada a great vacation, Will be back and would recommend your hotel 23 December 2013
Rated 5.0 out of 5.0 by Great hotel with fantastic staff Thank you for upgrading my reservation to the newly renovated rooms on the top floor. A special thank you goes to the hotel management for all the amenities provided; it made my stay at your hotel one that will cherishfor a long time. Thank you to all InterContinental Club staff who have always been so courteous with me in all my stays at your hotel. 23 December 2013
Rated 2.0 out of 5.0 by Expected More... Check In... Very slow, took 28 minutes from the time we arrived to complete the check in. There was only one customer in front of us. Room... View was nice, they stated that the room was recently renovated, shower curtain was frayed. Bed not level, in room temperature control not working properly. Planned Power Outage... On arrival we were informed that they would be shutting down the power between midnight and 4:00 am. They stated the heat would not be affected, they were half right. The heat didn't go down, it went up to 81 degrees in our room. Restaurant... Service, okay. Food, not bad. Price, very high. Honestly get better food at the Cora's for a lot less. Waiter was kind of "Snotty". Concierge... Fabulous, did a fantastic job. Valet Parking... Wonderful... Check Out... Painless, staff listened to the concerns we had about the stay. Overall... We expected more from a hotel at this level. We will probably not stay at this property again. 22 December 2013
Rated 5.0 out of 5.0 by Renovations Nice! I love the renovated rooms- clean comfortable and I loved sleeping on the bed! 22 December 2013
Rated 5.0 out of 5.0 by A wonderful relaxing stay We stayed the weekend of December 14th. Upon arrival we were greeted with a very warm welcome and were able to check into our room. The suite was absolutely gorgeous! We have never stayed at the Intercontinental before and now my husband wants to make this the hotel we stay at any time we come to the city. Thank you for making our stay memorable. 21 December 2013
Rated 5.0 out of 5.0 by Quality is constant Thank you to the Intercontinental staff for yet another flawless stay. This hotel has little to envy to its 5 star competitors in the neighbourhood. I'll be back. 21 December 2013
Rated 5.0 out of 5.0 by Home away from home My husband and I spend a lot of time in the city and we always stay at the Intercontinental on Front St. Everyone is always so friendly at check in and the rooms are well kept every time. The recent renovations with the new greys make the rooms even more modern and beautiful. Last time we stayed here I accidently booked us into the other Intercontinental which would have been ok except all our plans were so close to Front St. Latoya at the Ambassador check in was so helpful. She arranged to have my reservation moved to this hotel even though it was prepaid. I love that she was able to make a decision like that and get the job done without having to ask a manager. It really is a home away from home for us. 20 December 2013
Rated 5.0 out of 5.0 by Amazing Staff.... A great Hotel is a Great Hotel , but the Staff makes it special ; lot's of great people working here !!! Keep up the good work. 20 December 2013
Rated 5.0 out of 5.0 by Wonderful experience and great value Stayed for one night with the Romance Package for my husbands birthday. From the beautifully updated room, dinner, room service breakfast and valet parking we found this to be a great package and excellent value. We will definately be doing this again. 19 December 2013
Rated 1.0 out of 5.0 by Awful experience - brutal customer service I have never been so disappointed. Will never stay at this hotel ever again. 18 December 2013
Rated 5.0 out of 5.0 by Great Hotel I had the pleasure of staying at the Intercontinental on Front St in Toronto. It is a lovely hotel with very friendly and courteous staff. The spa services were excellent and very professional staff, Leslie and Monica. The room was very comfortable and had all of the amenities available in a 5 star hotel. The only challenge was the back up with the Valet Parking upon arrival... Thank you and I will consider this venue for future business (group) and personal bookings. Truly an outstanding experience Thank you 18 December 2013
Rated 5.0 out of 5.0 by Intercontinental, you have my heart! Another year, another lovely birthday weekend spent at the Intercontinental on Front street. I had the pleasure of being checked in by Yasir (I apologize if I spelled your name incorrectly). To be honest, I specifically waited for this professional individual as I remembered his warmth and hospitality from two years ago. Just like the last time, he treated me graciously, and had a friendly and professional disposition. I felt like a real VIP during our exchange. When I mentioned it was recently my birthday, I was wished a very sincere happy birthday... 20 minutes later when I was in my room, I was surprised by a small chocolate treat. I was very touched by this gesture. I cannot rave enough to my friends and family about the service, cleanliness and hospitality of your hotel. Yasir is a rare individual who understands customer service front to back- he goes beyond his call of duty and I would like to thank you for having someone like him in your company. He is the very definition of service! 18 December 2013
Rated 3.0 out of 5.0 by Parking and Breakfast Extremely Expensive Make sure you check these items before you stay at the hotel. I was aware of breakfast pricing as I've stayed her a few times before, but was shocked to discover that leaving our rental car there for the weekend was $45/day - I find that to be gauging. No one at the front desk or valet let us know this. I've stayed at the one on Bloor a few times this fall, and will return there - the fee just isn't worth it to have your car anywhere near where you're staying for the night. Hotel itself is fine. Based on stays at Crowne Plaza, HIE I'm not seeing a great deal of difference in this one. Views are fine, but there are great views all over downtown Toronto. As a Priority Platinum had to ask for information on Internet, etc. Not the usual treatment or perks. 18 December 2013
Rated 1.0 out of 5.0 by Tired and Dated. We booked into the Toronto Intercontinental with 5 other people from the company I work for. Many of us have stayed at this hotel in the past and know that things are not cheap, but they used to be top notch. I was given a room on the 10th floor that could only be described as sub par. The dated, dirty yellow velvet window seat and the broken wood on the bathroom vanity are not acceptable. The entire decor of the room was tired and dated. The shower door didn't close properly and water leaked all over the floor of the bathroom. Honestly as a frequent traveler that usually stays at IGH brand hotels this was way sub par. Communication from front desk staff and concierge was sub par as well. Every time I book in, I am advised as to the WIFI access code, welcomed as priority club, etc. Not here. We were not about to let the sub par accomodations and service ruin our stay, but I did want to say that the Holiday Inn a few blocks away has better decor, better service and I wish we had stayed there. 17 December 2013
Rated 5.0 out of 5.0 by Home away from home From the warm friendly welcome to the furnishings to the food and the fitness centre, staying at the Intercontinental was as good for the spirit and soul as it was for the body. When I arrived after a long day of travel, with traffic delays and bad weather, I opened the door to my room, dropped my bags and let out a big sigh as I sunk down into a comfy chair and looked out to a wonderful view of the city lights. A welcome note, soft music and the whole experience make me feel I could truly relax and enjoy my visit. Since it was a multi-day stay combining work and pleasure, I appreciated the fitness centre where I could maintain my regular routine, a private spot in the restaurant for a breakfast meeting, and a massage in the spa. This has become my favourite hotel in Toronto and I look forward to returning soon. 15 December 2013
Rated 5.0 out of 5.0 by A weekend getaway that was worth it Its fun being an Ambassador ! On arrival the upgrade was superb, the flowers the concierge ordered for us were in the room and perfect. Last minute tickets to a show were worth spending time again with the concierge. Center of the theater. perfect All the staff were in the holiday mood and could not be more helpful Certainly an annual event from now on. 12 December 2013
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Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Fee $50.00 per night
  • Local Time

    3:51 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Canadian Dollar $ (CAD)


    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking