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Toronto Centre

Rated 4.4 out of 5 by 658 reviewers.
Rated 4.0 out of 5.0 by Great location and very clean Very good location with a good sized room with view of downtown Toronto's attractive skyline. 28 June 2014
Rated 5.0 out of 5.0 by Enjoyable stay enjoyed my stay, very good hotel, knowlegble courteous and friendly staff already ready to serve the guest in any way they could. comfortable beds nice, clean facility. 27 June 2014
Rated 5.0 out of 5.0 by Toronto Vacation Jun2014 The hotel was very nice and centrally located to all the attractions, especially the beaches. Parking was an issue since it was pricey and the hotel staff gave us a different price from what valet was charging us. The construction out on the streets nearby wasn't too big of an issue. Overall I would recommend this hotel to friends and I will be staying here again. 26 June 2014
Rated 1.0 out of 5.0 by Very poor check in service No knowledge of prior booking made by my travel agent. Had to query why travel vouchers wee not available. Eventually found in post system. After receiving a nil balance to pay statement on checking out I discovered I had been charge for the rom costs which should have been charged to my travel agent - per agreement. I had to call to get charges reversed on my account. This is extremely poor service for a major hotel group that must deal with account billing. 24 June 2014
Rated 4.0 out of 5.0 by nice reception valet parking and door great the room smelled a little bit of smoke and some of the furnishing are getting tired but loved the spaciousness and the effort the staff took 24 June 2014
Rated 4.0 out of 5.0 by Wi-Fi everything is good from inside out, the only biggest issue is wifi reception/Ethernet can not even work neither from smart phone or lap top at all time, even i do not have to pay for the wi fi but cause tons, tons of inconvenience when internet is needed. 24 June 2014
Rated 2.0 out of 5.0 by Fair to Average at best I had high hopes prior to booking my stay; however, there were a few things that altered my experience at this hotel: 1. Upon checking in to the room, the bathroom was dirty and the toilet had NOT been cleaned from the previous guest as witnessed by the dried up urine stains and hair present. 2. When I called to mention the issue, no offer to switch rooms was given, but a request to call the maid. It was at this point where I had to request a different room. 3. A small issue, but the pen in the room wasnt working. 4. The safe was not working and kept giving a "Low battery" message. It was at this point I opted not to mention anything to the front desk as this would possibly indiciate that I had something of value that needed to be stored and based on the bathroom issue, I did not feel comfortable disclosing the issue with the safe. 5. A late check-out was granted on our check-out date; however, upon returning to the room after eating brunch, our key did not work, which required us to go all the way back to the lobby in order to have the key issue fixed. Nice hotel in a good location, but with the issues that came about, I am highly unlikely to stay here again. 24 June 2014
Rated 5.0 out of 5.0 by Best Staff, Best Hotel My husband and daughter stayed here in June 2014. The staff here are amazing and I love the hotel! I could not have asked for better service or more efficient, friendly, helpful, courteous and OUTSTANDING staff! They go the extra mile to make sure you feel like you're number one! The location is perfect. We had a view of the lake and the CN Tower and we were within walking distance of everything. There is a concierge available to assist you. Love the hot tub and pool. The spa, which we would have used, had very little openings, which is too bad because all three if us would have had a massage or treatment. Would be nice to see an increase in staff here. The only downfall was the lack of restaurant choices within the hotel and the one restaurant within, is way too overpriced. That is the one and only negative. 23 June 2014
Rated 3.0 out of 5.0 Interesting Stay Overall, I enjoyed my experience at the Intercontinental Toronto however, I would like to pass on some comments: 1) Charging for internet. Especially $17.00 per day. For the amount of money being paid on a per night basis for the room, internet should be complimentary. Smaller chains of hotels provide free wireless internet to their guests. 2) The fitness centre/spa facilities were quite good. However, there were times that I was in the men's changeroom and I was luck to have grabbed the last towel in there. I would have reported it to the staff member at the desk, but there was one. 3) Another day, I arrived at the fitness centre/spa and there were two staff members present engaging in a conversation (I believe it was work related), and I stood there for a period of time before either of them acknowledged me. 4) The third day at the fitness centre/spa, there was no attendant and I wanted a locker and thus, I went around the desk and found one of the locker keys. There should be a process in place that if there is no attendant present, guests should still be able to get a locker key 23 June 2014
Rated 1.0 out of 5.0 by Air Conditioning Should Work For the price charged the air condition should b able to take the room well below the 23 degrees celcius I had to put up with. I advised the front desk in the morning and not so much as an acknowledgement from the hotel manager. VERY DISSAPOINTING!!! 22 June 2014
Rated 5.0 out of 5.0 by most comfortable bed to date Excellent hotel, very comfortable rooms, very good service and helpful friendly staff. Enjoyable stay particularly appreciated Premier Club facilities. 21 June 2014
Rated 3.0 out of 5.0 by Club Lounge The afternoon tea has been scaled back. No longer are sandwiches supplied. I understand that there was some left over at the end of afternoon tea. However, I do not see this as a valid reason for removing them completely, just provide a set amount tailored to the expected number of guests that use the Club during the afternoon. Also, I am astonished to see a guest allowed into the Club Lounge only dressed in a towel draped over her. This guest apparently had returned from the Spa and asked is it would be okay to get a coffee and some snacks. Allowing someone with wet hair and dressed only with a towel not only sends the wrong impression to guests about any unwritten or written dress code it also presents a health hazard. Would be interested to know how the hotel justifies this. Also, I have noticed that fellow guests do not respect other lounge visitors by using their mobile phones and talking loudly on them. Cannot the lounge be made mobile free? Finally, there appears to be not control over children, who at times, are allowed to run around the lounge. This again presents a danger of them running into a guest carrying a hot drink. 21 June 2014
Rated 4.0 out of 5.0 by great stay in a central location - but old hotel great stay but not very attentive personal at the Club Lounge :-( very good value for money and very central. Would have hoped to get my birthday recognized during my stay as a royal ambassador - 3 years ago in Warsaw I found a cake in my room. unfortunately nothing here... but I'll return anyway :) 19 June 2014
Rated 5.0 out of 5.0 by Great concierge service Concierges answered all of my questions including directions and dinner recommendations and subway details during the course of my stay. My favorite was "Where can I get a strawberry banana smoothie this morning?" I asked the concierge this at 7:30 AM on Saturday morning. He told me exactly how to get to the smoothie stand in the Food Court in Union Station. I greatly appreciate their excellence! 17 June 2014
Rated 5.0 out of 5.0 by Great service at the front desk Hi there, I came in after a long day and long drive. The front desk clerk "Brendan" was delightful. I wanted to make sure I remembered his name. Helpful, friendly and fast. 16 June 2014
Rated 5.0 out of 5.0 by Amazing stay One of the best hotels I have had the pleasre to stay in during my multiple business trips to Toronto. 16 June 2014
Rated 5.0 out of 5.0 by Excellent accomodations, would highly recommend! Excellent accomodations, food, and service. I would use the Intercontinential again when the opportunity presents itself. 16 June 2014
Rated 4.0 out of 5.0 by Good staff & room Good overall experience but would have liked better food for money at in house restaurant, especially breakfast. Why do regular gym people have to book & pay to spend time at gym if just have say 20 -30 minutes at the time. Staff are very good 16 June 2014
Rated 4.0 out of 5.0 by Great position, friendly staff Great position, friendly staff. this hotel is the perfect place to visit all of Toronto from. Also, you can walk straight into the conference centre. A perfect place to stay and work, rest or play 15 June 2014
Rated 5.0 out of 5.0 by Just great people Nice setting, with outstanding staff. Late evening bartender makes great Manhattans. Early evening guy, not so much. Try the burger! Really good. 14 June 2014
Rated 4.0 out of 5.0 by Great Location Location is great. Easy access to union station, a short walk to the Rogers Centre and the CN tower and many other attractions are an easy walkable distance away. Would especially recommend dining in the Distillery District. 13 June 2014
Rated 5.0 out of 5.0 by Great Hotel We had a great stay at the InerContinental and would not hesitate to book with them again. We were in Toronto to go to a Blue Jays game, CN Tower and the Ripley's Aquarium and this hotel is within walking distance to all spots. The Azure restaurant was great for the buffet breakfast and the overall appearance of this hotel was very nice. We had our 3 1/2 yr old son with us and the staff went out of their way to give him a backpack with a colouring book, crayons and other items - he thought that was pretty special. Overall the staff at this hotel were great and we will return to this hotel again. 12 June 2014
Rated 5.0 out of 5.0 by Wonderful experience! Room was perfect, comfortable bed, excellent service. We felt like they actually cared about us while we were there. Very nice people! 11 June 2014
Rated 5.0 out of 5.0 by Mi primer viaje a Toronto Canadá Mi estadía en el hotel InterContinental fue una de excelencia. Estuvimos de paso por una noche y fue suficiente para tener una excelente atención de todo el personal del hotel. Desde el hotel todos los lugares turísticos muy accesible 11 June 2014
Rated 5.0 out of 5.0 by Quiet I've stayed at a number of hotels. Independent, chains, across Canada and a few few around the globe. This was was the bast sleep I've ever had. I like dark and quiet when sleeping and my room provided both. 07 June 2014
Rated 5.0 out of 5.0 by Excellent location I'm a returning customer when ever I'm in Toroonto 07 June 2014
Rated 5.0 out of 5.0 by Excellent stay Have stayed here before and would recommend anyone to stay here. 05 June 2014
Rated 4.0 out of 5.0 by Charged in U.S. dollars @.28 on the Dollar We were impressed when we walked in. I went to the front desk to check in and questioned the attendant about the U.S. dollar charges fully expecting to be refunded the additional charges. She had no idea why I was charged and that was it. That was $65.00 difference. Even the exchange rate was way out of whack. The one other thing that was very bothersome was that the beds were double and we are used to queen size. 04 June 2014
Rated 5.0 out of 5.0 by Friendly staff I must say that I always enjoy my stay at your hotel but this occasion was the best ever. My house keeping staff Victoria went above and beyond to ensure my room was 110%, she was so friendly and bubbly. Honestly, best staff member I have ever encounterd at any hotel I've stayed in. Victoria totally made my stay memorable and why I will definitely be back. 04 June 2014
Rated 5.0 out of 5.0 by Fanatstic Hotel Our stay at the Intercontinental hotel in Toronto over the past weekend ( May 31,June 1st) was overall an excellent experience. The check in was quick and easy. The room was very clean and the view of the city was very nice. I have stayed at this hotel numerous times and the 15th floor was very quiet. I received a call from the manager asking about our stay when we were settled into our room which was really a nice thing. The breakfast buffet was excellent and always has been great each and every time I have stayed at the hotel. I really enjoy staying here as it is close to everything downtown and it is especially nice when I have events to attend at MTCC as the convenience of the hotel is excellent. This is the best 5 star hotel I have stayed at in the city. I have an upcoming stay later this summer and I look forward to it. 04 June 2014
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Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Fee $50.00 per night
  • Local Time

    10:44 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Canadian Dollar $ (CAD)

    Accessibility

    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking