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Toronto Centre



Concierge Photo Concierge Signature
Sherine Sutherland
Chef Concierge

Insider Tips



Shops are open every day of the week but do close early on Sundays through to Wednesday at approximately 6pm. Malls remain open Monday to Friday until 9pm.
The InterContinental Toronto Centre is designed to fulfill every need of the global traveler. Our 4-diamond hotel brings together affordable luxury, ideal location, state-of-the-art technology, meeting facilities and personalized customer service. The hotel features 586 spacious guestroom and suites, exclusive Club InterContinental floors, exceptional Azure Restaurant & Bar and the Spa InterContinental, an AVEDA concept spa. Located on Front Street and connected to the Metro Toronto Convention

Guest Reviews

Hotel Specific Offers
Terms & Conditions
Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Azure Bar and Lounge is proud to support our local suppliers by highlighting the best Ontario has to offer. Join us for hand crafted cocktails with...
  • Amenities & Services

    The Spa is 929 square metres (10,000 sq ft) of pure indulgence offering a long list of facial, body and hair treatments, a whirlpool, sauna and ind...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V 2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Fee $50.00 per night
  • Local Time

    4:43 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Canadian Dollar $ (CAD)


    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 3.8 out of 5 by 544 reviewers.
    Rated 4.0 out of 5.0 by Staff rocks! The hotel is located perfectly - close to all the great downtown shops and restaurants...and the subway! The facility was clean and comfortable but what clinched it for us was the staff. The employees at this Holiday Inn hit it out of the park! From the front desk to housekeeping and the spa folks who worked their appointments at the last minute to accommodate us, all were fantastic. Thank you for making my daughter's Grade 8 graduation trip to TO so memorable! 22 July 2014
    Rated 5.0 out of 5.0 by Conveniently Located We had never been to Toronto so we weren't certain what we were getting. Holiday Inn was, as promised, right downtown between 2 subway stops and a tram right in front. Daily bus passes got us everywhere we wanted to go. Hotel was clean and comfortable. Paid hotel parking was next door and elevator accessible. We'll stay there again. 22 July 2014
    Rated 5.0 out of 5.0 by Centrally located and next door to old Maple Leaf Garden I stayed here for a quick trip to Toronto to visit the Hockey Hall of Fame. I wasn't sure how I was going to get to the hotel from the Pearson airport. I took the Toronto Airport Express which dropped me off at the Eaton (Delta) Chelsea and walked about 5 minutes to the hotel. Hotel has a nice lobby, concierge and check in area. AH-Mazing staff. I was checked-in by Nellie. He was very professional, courteous and extremely helpful. He ended our interaction with a big smile to send me on my way. After an overnight flight and a 1.5hr commute from the airport going thru traffic, it was nice to start off my day with that smile. The rooms are small. I got a room with two double beds and there was maybe a 2-3 feet from the foot of the the beds to the wall. On the 19th floor the view was great, even if it was just other high-rise buildings. But honestly, I didn't mind the size. I was barely in my room during my trip. I was only there to drop off my shopping items, pick up a sweater and sleep. My only real complaint about the room is the doors slam close. It would make it even better if they could maybe get those soft close doors that wouldn't slam. The bathroom looks like it was recently remodeled. No tub. The only place to put your toiletries in the shower that was higher than your waist was a small soap dish. And really, all you could fit was a bar of soap and 2-3 small travel sized bottles. The beds were comfortable. Each bed had four pillows, with two types of pillows: two firm pillows and two fluffy, or soft, pillows. Wi-Fi password is supplied to you at check in and I found the connection fast. The hotel is very close to the subway station on College (Carlton turns into College St at Yonge St) 22 July 2014
    Rated 4.0 out of 5.0 by Room was very small. Kept losing WI-Fi everyday. We had a hard time moving around in room because it was so small. All employees were very nice. Starbucks real close. We have a good time. 21 July 2014
    Rated 5.0 out of 5.0 by GREAT location We have a room on the 6th floor (with the pool, great for our kids) and a great view of the CN tower! Would definitely stay here again! Close enough to walk to attractions and food close by! 21 July 2014
    Rated 2.0 out of 5.0 by No Parking As an IHG Gold Elite member I truly did not expect to be told upon my arrival to the parking area that it was full....when I pushed the assistance button and said I was a guest about to check in I was told the lot was full...go next door and park in the public parking. This lot was not a secure lot...and I had to walk through an alley to get to the hotel...then walked into the wrong building because of poor signage! When I complained at check in the desk clerk attempted to find me a parking spot inside...which miraculously was available...I declined as I was not walking back through that alley to move my car...for which I had already paid to park! You really need to improve your customer service skills!!! When a guest arrives there should be adequate parking for them where they do not have to walk through your back alley to access the hotel...This hotel while convenient to where I was going, is also quite dated in should be working hard to keep your guests happy, not drive them away...which is what you have done to me. 21 July 2014
    Rated 4.0 out of 5.0 by Excellent Location During my vacation this time i stayed in 04 different Holiday Inn Hotels in different cities. I must say the location of this hotel was no doubt the best. Everything was in close proximity shopping, restaurants, cafes, subway station, Street Car (Tram) stop, Supermarkets, 24 Hr Pharmacy, Hop-on-Hop-off bus stop, all this convenience made our stay very easy and comfortable. The rooms even though had two queen beds was very compact and not spacious enough for movement within the room. The room needs improvement especially the closet, the bathroom did not have a tub and so was small. I would like to stay again in this hotel. 20 July 2014
    Rated 5.0 out of 5.0 by Great Service and Accessibility This hotel was very Wheelchair Accessibility. Room was very spacey. Employees were very helpful and accommodating. will stay here in the future. 20 July 2014
    Rated 3.0 out of 5.0 by Holiday Inn downtown TO The hotel is older needs upgrades eg A/C shower stall food very expensive 20 July 2014
    Rated 4.0 out of 5.0 by good stay rough exit room was clean and tidy, although bathroom door did not lock. room cleaned before check out and items removed from fridge? 19 July 2014
    Rated 5.0 out of 5.0 by Helpful staff I got to the hotel early in the morning (around 7:30AM). There was no room available for an early check in, but the staff took our luggage so we could go out and enjoy the day. They let me use the bathroom (locked so that only clients with a key card could enter) so I could change clothes Staff was always courteous and polite, asking how our day was and smiling. They even helped us opening a juice bottle we weren't able to open Room was cleaned on a daily basis, The hotel is located close to the bus terminal, next to a Shoppers drug mart opened 24h, a Tim Horton and a Subway station 19 July 2014
    Rated 5.0 out of 5.0 by Gooday! This was my first visit to Toronto. It is a beautiful city. The hotel staff were very friendly and accommodated our every need. We were upgraded to a King Bed on request at check in even though I had been told on the phone there were none available. The beds were fine, I'm just use to a sleep number so did not sleep well. We have rooms booked and blocked for our daughters wedding in Sept 14 at an IHG hotel. We will continue to use IHG hotels in our travels 16 July 2014
    Rated 5.0 out of 5.0 by Friendly staff and great service ! Wonderful stay at your Holiday Inn Hotel ! Will return ! The staff was very friendly helpful making our stay more enjoyable ! Thanks to all 16 July 2014
    Rated 4.0 out of 5.0 by Best Hotel All of the staff was top of the line... Everybody went out of their way to be friendly and talk for a bit. And they were sincere! My room was comfortable and quiet. My thanks to everybody 16 July 2014
    Rated 4.0 out of 5.0 by Enjoyable stay I found the staff extremely helpful in dealing with a late arrival and ensuring we got to our room quickly. They respected the fact that my wife was a late sleeper and went out of their way to help us with directions to anything or places without hesitation. Your staff are to be commended for their superior service if the W on Lexington Avenue in New York were half as good I might have enjoyed my stay there. 15 July 2014
    Rated 3.0 out of 5.0 by Slooooow elevators! Great location and a room that was nice and clean enough. However the corridors are very claustrophobic and the elevators are the slowest in history! Also I'm not sure why there is a need to change the wifi password every Monday, it's rather inconvenient! 15 July 2014
    Rated 5.0 out of 5.0 by 5 Day Stay in Toronto Great experience from the moment that I arrived. Staff were friendly and knowledgeable. Great location. 14 July 2014
    Rated 4.0 out of 5.0 by Good service During my stay at the Holiday Inn Downtown, the hotel staff were very efficient, knowledgeable, and provided a good service. 13 July 2014
    Rated 4.0 out of 5.0 by Excelleant Staff The hotel was what I expected for a downtown hotel in a major city. What set this hotel apart from many others where I've stay was the staff. The people staffing the front desk, restaurant, bar and housekeeping were all top notch professionals. They were always friendly and helpful. 13 July 2014
    Rated 5.0 out of 5.0 by Exceptional staff. The location - GREAT The staff - Fabulous Food - Very good Temperature in halls, elevator, lobby - TOO HOT 13 July 2014
    Rated 4.0 out of 5.0 by Lions Convention Every thing was very well except the rooms were a little too small. Had a hard time getting the luggage moved around in the room but was manageable. 13 July 2014
    Rated 3.0 out of 5.0 by Comfortable Bed but Tiny room The room was the smallest I've stayed at in a long time. It was very difficult for 2 people to move about the room at the same time. The room was clean but, it had a sizeable burn in the carpet that was very apparent in fromt of the bathroom door. All the doors squeeked and banged loudly when trying to close. The room looked old and stuck in the 1960's in it's apperance. The whole property needs a facelift to be brought up to date and the room size needs to be enlarged. 11 July 2014
    Rated 5.0 out of 5.0 by Quiet, comfortable room and great location The hotel is beautiful, the room quiet and comfortable and the staff friendly and efficient. Even on 18th floor, air conditioning was good. Elevators are large and all of them work! 11 July 2014
    Rated 3.0 out of 5.0 by Adequate I found this hotel simply adequate. Cleanliness was less than expected 10 July 2014
    Rated 5.0 out of 5.0 by Best location I enjoyed much to stay in Holiday Inn downtown hotel, where has best location and great beds. Moreover it has very reasonable price and service. Everywhere in walking distance and easy to reach to metro systems. Therefore, I suggest strongly to choose to the visitors to Toronto coming first time. Thanks for your hospitality. 07 July 2014
    Rated 5.0 out of 5.0 by Very accomadating We had problems with parking due to Hotel lots being full and police close off's in the streets due to Parades. The Hotel made special exception and gave us private parking onsite at the regular cost. We were very grateful. 07 July 2014
    Rated 3.0 out of 5.0 by Bed was small asked for king book 8 months in advance got 2 twin Hotel totally overcharges. Rooms are small beds are even smaller I'm almost positive there twin NOT double. Very disappointed had to ague to have parking removed from my bill cause when I pulled out of underground I could not get back in door would not open. There are better hotels in same area bigger rooms better value. Disappointed after complaining about party's on the floor I was on at 4:00 am I felt like i was interrupting the front desk. I requested a king bed and booked reservations 9 months in advance and they tried putting me in a room that had no view and was tinny. 07 July 2014
    Rated 1.0 out of 5.0 by Worst Holiday Inn I've ever stayed at I don't even know where to begin to express my displeasure with this hotel. Pros: good location and nice front desk staff. Cons: Let's start with the room: we put on the 15th floor, which appears to be floor where all the plumbing converges. I actually thought there were airplanes flying over heard until my partner pointed out the rumbling noise we were hearing seemed to happen whenever someone flushed the toilet somewhere. I'm not kidding. Thankfully the kind front desk clerk moved us to the 20th floor the next morning and everything was fine after that. The rooms are unbelievably small. This is the second smallest hotel room I've ever stayed in in my almost 20 years of travelling. I would have thought a chain like HI would have enough funds to properly renovate this hotel and double the size of the rooms. Let's move on to the concierge. My partner had been told by a colleague that there were fireworks at the waterfront on the eve of Canada Day. I went down to speak to the concierge. He ignored me for a few minutes until a maintenance man told him I was standing there waiting. He curtly advised me the only waterfront fireworks were at Ashbridges on Canada Day. So imagine my surprise the next morning when I see on the morning news: highlights of the waterfront fireworks from the night before. I'm pretty sure a concierge gets paid to know what is going on in the city...And finally, the hotel had the nerve to try to charge me a nightly Destination Marketing Program fee, at about $10/night. When I questioned this charge, it was removed from my bill. I still can't believe HI would do something like that. I have stayed at other HIs before but this experience has completely turned me off this brand. I will never stay at this or any HI again. 06 July 2014
    Rated 5.0 out of 5.0 by Very pleasant, helpful front desk staff. Our room was clean, bright and the beds were comfortable. The washroom was very clean and I found that it was easy to find all of the necessities. This standard room was a bit small and needed another chair but was okay for a one night stay. The front desk staff were very personable and helpful. 06 July 2014
    Rated 2.0 out of 5.0 by Small rooms, mixed service Rooms are exceptionally small and not in great shape. The carpet and walls in our room were stained and scuffed, giving it a generally grungy feeling. Some of the staff were nice and friendly (the housekeeper was particularly helpful) others were downright rude. We tried to move to a room closer to the rest of out family and one woman at the desk curtly said "no, you're already close enough", even though we were on the other side of the hotel. Then she claimed there were no rooms closer, even though we knew the people in the room next to our other family members had checked out. After we pointed that out she finally agreed to move us. On the plus side, the lobby is clean and modern and the location is good, close to downtown, shopping, the subway and a good grocery store. The pool is nice and bright. Nonetheless, I'd suggest spending a few extra bucks and staying somewhere with better rooms and service. The staff should be given more customer service training. 05 July 2014
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