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Rated 4.3 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Friendly Staff erverywhere The Friendliness of the People makes you feel always welcome and comfortable. The Rooms; Restaurant; Barr etc. are old but well maintanied. 20 April 2013
Rated 5.0 out of 5.0 by My second home Over the past nine months I have racked up many stays at this hotel. During these stays I've had the great pleasure of getting to know many of the exceptional staff. They have truly gone out of their way to make me feel very welcome; they are like family to me. I am looking forward to the roll out of the new media and entertainment system as well as other planned enhancements. The location is fantastic with excellent views of the city and nearby Stadtpark. The proximity to Mitte station makes for easy connections throughout the area. This is a perfect hotel for business, newly weds or tourists. 04 April 2013
Rated 2.0 out of 5.0 by once - and never again warm welcome as an ambassador? no room up-grade? yes fresh fruit upon arrival? literally yes - one wizen apple mineral water daily? yes in-room gift? either one piece of chocolate or a mini cake (20 grams) I guess - two gifts single rate for double occupancy? no, 2 persons were charged complimentary newspaper? not in this hotel but - due to the low ceiling height in the bathroom – lots of spots from other guests before us at eye level. and I mean - lots not working light bulb over mirror in the bathroom – replaced within one hour perfect bar staff – friendly and knowledgeable great concierge check out – receptionist calls some body in the back office, informing the person that we are checking out, asking if she wants to come. obviously no desire to say good bye. never do this in front of the guest. Interested about the quality of our stay? – no question asked Recommendation for this hotel? Certainly not 18 March 2013
Rated 4.0 out of 5.0 by bad service in the restaurant unexperienced personel bad service food very salty 18 March 2013
Rated 4.0 out of 5.0 by Small Room great location The room was small, particularly the bathroom, it may have been fine for Eurpoean standards, but certainly not for Intercontinental standards. Location was simple ideal and the staff knowledgeble and friendly. 14 March 2013
Rated 4.0 out of 5.0 by Excellent Hotel I have stayed at this hotel many times and always enjoyed it. The location is very good and staff very friendly. The only problem this time I had was the bad internet access in the rooms and even conference rooms. 13 March 2013
Rated 5.0 out of 5.0 by Super service Had great interactions w/ Concierge desk. Beds were comfy but comforters were to small. Very Fine toiletries. Club lounge was one of the best I've seen. Everyone was quite friendly and was tolerent of my using my elementry school German. I anticapate returning nest year. 12 March 2013
Rated 5.0 out of 5.0 by Great service and took care of my room change request efficiently I felt welcomed by the hotel staff and front desk manager - Christine. The breakfast choices were plentiful. The location of hotel was very convenient. The concierge service provided excellent directions and restaurant choices. This was my second stay at Intercontinental. I liked it. 11 March 2013
Rated 5.0 out of 5.0 by Excellent Concierge and super comfortable room The concierge support was fantastic with restaurants suggestions, reservations, as well as securing tickets to shows. The room was very comfortable (although admittedly, we were in a studio suite). Very nice location. The lobby is beautiful, with live music and busy enough bar scene. Convenient location. not the epiceenter, but close enough. Only negative is the cost of Internet in the room. 06 March 2013
Rated 5.0 out of 5.0 by Great time in snowy Vienna! We stayed at the Intercontinental for a pleasure trip in February and had a great vacation! The hotel is located in a perfect spot - it's within walking distance to the main shopping area and the Museum's quarter. It's also extremely convenient to the subway system; the entrance is literally across the street from the hotel and couldn't be more simple. At the hotel, we used the Fitness facility. We're very active and typically work out 5 times per week - we didn't miss anything because the gym had all of the equipment we use at home: weights, cardio, stretching, etc. Plus a nice sauna, steam room and locker rooms. Our room was on the 10th floor and had a beautiful view overlooking Stadtpark. All of the necessary amenities are included. We thought the bed was very comfortable and slept well during our stay. We also used the Club on the 12th floor. The staff was the best! They helped us get around town, answer general questions, and were really friendly all the time. It was so nice to have beverages, breakfast, and light snacks available throughout the day also. I work in the travel industry and have traveled a lot. This was definitely a memorable experience. We don't have plans to visit Vienna again soon, but if we did - we'd definitely stay at the Intercontinental. Thanks for a great say! 03 March 2013
Rated 4.0 out of 5.0 by Great place to stay I stayed for 5 nights. The hotel was of great location next to Stadpark. It was a walking distance to shopping district. The room was clean and tidy. No free WFI. No free films to watch. 30Euros for watching TV per day. Internet 8 Euro an hour. That is not expected from this great reputable hotel like the Intercontinental. I would stay there again. 11 February 2013
Rated 4.0 out of 5.0 by Nice stay Positive: comfortable room incl. bed. Nice staff and very good breakfast. Location. Negative: oldfashioned and small bathroom, very noisy aircondition, lack of wi-fi in room. 09 February 2013
Rated 4.0 out of 5.0 by Good location Hotel is located in good place; if one is visiting Vienna in spring - I'd say - excellent as the city's park is just over the street. The breakfast is perfect. As I stayed there for almost a week, I found some imperfections: 1. the worst one - over-conditioned air - so dry that I even got sleep problems. I lived almost entire time with heating turned off, but that does not helped. 2. the bearable one - the lack of free (or reasonable priced) internet connection -to my mind - nowadays hotels can get much more form offering free WiFi as attraction, thus covering the costs of broadband connection. 07 February 2013
Rated 3.0 out of 5.0 by Stylish but extremely expensive for what you get! Decadent hotel but very very expensive for what you get. Breakfast is extra! 04 February 2013
Rated 5.0 out of 5.0 by Elegant atmosphere, excellent staff and location The junior suite on club floor is around 45sqm large Very elegantly decorated in a classic design. Recently renovated Seating area and desk. Flat screen television. Large closet with minibar, kettle and safebox. Bedroom with comfortable bed. Flat screen television with large selection of international channels. Bathroom with bathtub, seperate toilets and walk-in shower. Large bottles of Agraria products. No wifi on 11th floor. But you can ask for a device to be plugged into the wired internet to get wifi in your room. Very quiet. Very efficient heating system. View over the Stadtpark, Cathedral. Bottle of wine and chocolates offered The club lounge is quite large. Nice view over Vienna. Very good breakfast, nice evening spread, drinks 2 PCs with printer Lovely staff Good: Very friendly and professional staff, smiling and attentive service. Great location, close to the best contemporary art galleries (Mario Mauronner and others), exclusive shops, design museum and Steirereck, certainly one of Vienna best restaurants. Very pleasant club lounge My flight back home was cancelled because of snow. I was offered the same room at same best advance rate without even asking for it. Bad: Simply nothing.For service, atmosphere and elegance, InterContinental Vienna is one of my favourite InterContinental hotels in Europe. 25 January 2013
Rated 5.0 out of 5.0 by Vienna Great hotel, pleasent staff, good location near the center of Vienna. Very good breakfast. 20 January 2013
Rated 5.0 out of 5.0 by fantastic stay very helpful and always friendly staffs i really appreciate thanks a lot 12 January 2013
Rated 4.0 out of 5.0 by Great service Staff And Service were excellent. Food was perfect. although the club room was one of smallest club rooms ever! I would recommend proving Platinum Ambassadors with free internet access (( at least to check emails )) Thanks 09 January 2013
Rated 5.0 out of 5.0 by Excelente hotel Con una ubicacion muy conveniente, cerca de todo, los empleados atentos, la habitacion divina, el servicio excelente. El tratamiento como Ambassador el mejor que he tenido. 29 December 2012
Rated 2.0 out of 5.0 by Stay on Points This was my second stay in two week period. Both on points. I am a platinum member and received no recognition at all. The room was hopefully the worst they had. I would hate to think that they charge for peeling paint in bathrooms and shower heads that spay everywhere except on the person. Try as I might, I could not keep the water in the tub and yes, this one did have a shower curtain. Breakfast and internet are not free to platinum members. No room upgrade or recognition. 10 December 2012
Rated 5.0 out of 5.0 by Vienna anniversary celebration A beautiful hotel, perfectly located. Extrememly friendly staff. As it was our wedding anniversary, the staff offered free choc cake and champagne - an excellent touch whcih we were both very appreciate of.It are these kinds of small things that build loyalty - i will always come back to the IC in Vienna again! Thank you 30 November 2012
Rated 4.0 out of 5.0 by no newspapers again I did not get morning papers to my room and shoe shining did not work 23 November 2012
Rated 2.0 out of 5.0 by Below When I read on the Internet that your hotel is rated as a 5-star hotel, I thought that the services that you provide are of very high quality; however, that was not the case. I just would like to mention 2 cases only: The first one is when I did check-in, I was given a room which was already given to another guest. The second one is the very slow and very expensive Internet services. You charge 15 Euros/day for a very slow Internet speed. I have been in a 4-star hotel in Saudi Arabia which provides a much faster Internet speed yet for free. I thought you do the same. I will only recommend this property if the other properties in the same city are worse than this one. Regards, 19 November 2012
Rated 5.0 out of 5.0 by one of the best genuine customer orientated staff, one of the best incontinental hotels 04 November 2012
Rated 5.0 out of 5.0 by Super !!! Everything was perfect. I will reccomend this hotel to all my friends who will visit Vienna 30 October 2012
Rated 5.0 out of 5.0 by Bathroom, Breakfast, Reception Bathroom: Small / Breakfast: excellent / Reception: very friendly 27 October 2012
Rated 5.0 out of 5.0 by Wifi Excellent facilities, high quality service. I have only one complaint--free in-room wifi has become the standard at your level of service. You need to make this upgrade as quickly as possible. 13 October 2012
Rated 5.0 out of 5.0 by Wonderful overall experience We booked the Intercontinental based on a recommendation of a major credit card company travel service and we had a wonderful experience. We enjoyed the property as a Club Member and had the benefits of the Club Lounge, which was managed exceptionally well. Our room was upgraded to a Studio Suite on the 8th floor, which was spacious and bright. The hotel has a selection of different pillows for the comfort of their guests. We also had a wonderful dinner at the hotel restaurant. Their breakfast buffets had wonderful choices for all tastes. The staff was most accommodating. Overall an excellent hotel, which I would highly recommend. 13 October 2012
Rated 3.0 out of 5.0 by Room next to the elevator my stay in your hotel was basically fine apart from the fact that my room was next to the elevator. for a 5 star hotel I would expect a quiet room and this was unfortunately not the case. apart from this my stay was ok. 12 October 2012
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  • Johannesgasse 28
  • Vienna , 1030
  • Austria
  • Front Desk +43-1-711220

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Afrikaans, Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Dutch , Polish, Romanian, Russian, Slovak, Slovene, Serbian, Tagalog, Turkish, Chinese

Pet Policy

Pet dogs allowed in room. Only guide dogs are allowed in restaurant. There is no charge for guide dogs.
Pet Fee €20.00 per night
  • Local Time

    6:17 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Euro € (EUR)


    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking