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宾客评论

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宾客评论
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84%
推荐此酒店

整体体验

4.2

基于 1236 评论
84%
推荐此酒店

Ratings Breakdown

1236评论

  • 5 星级
    698
  • 4 星级
    287
  • 3 星级
    114
  • 2 星级
    75
  • 1 星级
    62

Lied to by staff about COVID19

By

2020 三月 18

My 3 week stay was canceled after a week. I was told it was because the Governor had ordered all casinos in the state closed. But come to find out from the local news media, they were forced to close because they had an employee test "Presumptive Positive". I would rather be told the truth about a situation that I and my spouse are involved in.

IHG this is not good business practice.

Signed,
Up until now a loyal Spire member

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Bad Experience

By

2020 三月 17

From the outside looking in, Crowne is a reputable brand, whose hotels i've stayed at numerous amount of times, so I chose it. Terrible stay. They advertise free parking, that parking is literally a 10 minute walk away. And if you park on Friday/Saturday night, then that walk gonna be even longer. They want you to valet for $12, but I don't trust others with my car. Service is terrible, they care way more about their casino customers than people actually staying at the hotel. It's a very loud and ruckus environment, you should only stay here if you are planning to use the casino a lot.

Some pros are that it is a good location, close to the highway. And the rooms are fairly clean, but the hallways do smell like smoke when i specifically asked for a non smoking room, would assume the whole floor is non smoking. If you have a family, or are a person who wants a peaceful environment, this is not the hotel for you. Drop an extra $20 and get a better, safer, peaceful hotel.

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Great place to stay and gamble

By

2020 三月 16

club

Best card room in LA with a nice hotel attached. The food and drinks in the sports bar are priced great.

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Great accomidation

By

2020 三月 15

club

Good service in person, but service was horrible over the phone. Made me feel like I was calling an unknown establishment for services and was placed on hold. In addition, there was no thank you greeting nor did the assistant mention the name of the establishment when my call was answered.

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Same as always

By

2020 三月 14

Delivered a great experience which has been par for the past decade.

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Fine Hotel

By

2020 三月 13

club

It's cool. Nice rooms. Nice hotel. The breakfast buffet is kinda trash if you're paying for it, it's a good value if it's free.

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Safest place in the area

By

2020 三月 10

club

If you know the East LA region then you know it has a large number of sketchy pockets. This hotel has the most alert, well staffed security for probably 15 miles around. I park my vehicle and go to sleep in complete confidence. The rooms are great. This is the first time in 5 years I had any issue with a room, and it was just a lack of USB chargers. With plenty of wall plugs available it was no big deal.

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Great Hotel

By

2020 三月 05

platinumelite

All good nothing bad to say with my stay. Good food options. Clean rooms.

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Jackpot

By

2020 三月 02

A little pricey, but excellent comfort in the room. The restaurant staff is excellent. The security guards are rude and unhelpful.

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VERY hard bed

By

2020 三月 01

Check in and staff were wonderful. The bed however, not so much. It was VERY firm and made for a rough night of sleep. The shower was a bit of an issue, due to not being able to regulate the water temp. It was either hot or cold. No in between.

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Great service and location.

By

2020 二月 29

Every staff member I dealt with was friendly and accommodating. Comfortable bed and quiet room.

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Poor hotel

By

2020 二月 29

club

The hotel was a gross dump. I have asthma, and woke up to smoke seeping into my room from across the hall. The sheets in my friends room were DIRTY when he checked in. It wasn’t clean, all furniture was old and beat up. Very poor and definitely not worth the price. I’ll never stay here again

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