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宾客评论

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评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
94%
推荐此酒店

整体体验

4.5

基于 1443 评论
94%
推荐此酒店

Ratings Breakdown

1443评论

  • 5 星级
    969
  • 4 星级
    323
  • 3 星级
    89
  • 2 星级
    42
  • 1 星级
    20

Excellent service from staff

By

2021 三月 18

club

The staff were really great with my 5 yr old who was not happy to spend 3 nights away from home on a hospital visit. They made him laugh and smile every time we saw them. What more can you ask as a parent spending nights away from home in a new environment? He was offered ice-cream when he was upset and convinced him to stay.

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Lovely Hotel

By

2021 三月 17

club

Great hotel overall , just a shame due to Covid-19 couldn’t benefit from the hotel facilities.

Nonetheless this hotel was a great last minute booking to support me with my process of moving - unlike some hotels in Birmingham not understanding this is essential travel.

Very well mannered and professional staff, I would definitely recommend.

Hotel looks lovely and look forward to visiting again

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Overall experience

By

2021 二月 20

platinumelite

My visit was really good, the room was nice and comfortable I think the TV was a bit below par. Bathroom was nice shower was great although I do think you should provide a flannel with this level overall a really good experience

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Nice bed and room

By

2021 二月 10

Bed and room excellent somewhat let down by the bathroom cleanliness.

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lovely staff brilliant stay

By

2021 二月 07

overall a pleasant experience even during the current climate, staff where friendly and willing to go the extra mile. clean and comfy room.

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receptionist

By

2020 十二月 21

club

awful reception arrogant cancelled my stay.
Didnt help with the situation at all turned me back never booking crowne plaza again or recommending any 1 to stay.

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Nice hotel, excellent location

By

2020 十二月 02

platinumelite

Great stay, staff and facilities. I found the hotels location in the centre of Solihull and excellent location, easy access from the motorway and great facilities.

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Comfy hotel, good location

By

2020 十二月 01

club

Spent two nights during COVID lockdown to attend a funeral.
Friendly staff and good service.
Unfortunately breakfast was room service only.
All the other facilities were shut down. So the review simply reflects the fact that the room cost didn’t match the pared down service. But I fully acknowledge that the pared down service was not the fault of the hotel. The staff did their best under the circumstances.

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Great stay but disappointed by aftercare

By

2020 十一月 23

This is a lovely hotel with lovely staff. However we were told that a member of housekeeping staff would contact us about some lost property but no-one has been in touch. In the past our experience with housekeeping staff has been excellent so I can only presume this was a one-off.

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2020 stay

By

2020 十一月 19

club

From arrival to departure staff are awesome, so helpful.

You can't do better than this

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Unexpected £100 charge for "free parking"

By

2020 十月 31

Average stay, apart from club lounge being closed.

Covid is not an excuse for saving money plenty of competitors have adapted their lounge product to suit current circumstances or offered fair alternatives

2 weeks later I receive a penalty notice for free parking I was entitled to as an overnight paying guest. I have enough pressures on my time currently without dealing with completely avoidable issues like this

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Wedding reception and overnight stay

By

2020 十月 30

club

All staff in the hotel were extremely pleasant and friendly even when booking the room over the phone.
Gary the duty manager was very helpful and organised our wedding reception which ran like clockwork.
Jelena was always on hand to respond to our many email queries and responded very quickly.
Staff went above and beyond to make it perfect and even played music from one of their phones because our Cd's would not play.

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