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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.3

based on 15 reviews
92%
Recommend This Property

Ratings Breakdown

15reviews

  • 5 Stars
    10
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    1

Beihai getaway

By

04 September 2021

club

The hotel is very well located, close to the beach and ferry terminal.
We had no problem with getting taxis to and from the hotel.
The staff are awesome. They went beyond their normal duties to make us feel welcome.

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Disappointed stay during beachfront construction

By

07 July 2021

club

The hotel is generally greatly located at the beachfront, which is currently and also likely for few more years blocked by a construction site. Beach access is very limited and the hotel does nothing to ease it.
Room is comfortable with great view, but impacted due to the construction. Room service and cleanliness is good.
Food quality is generally good. Buffet refilling strategy and caretaking is not satisfactory / without pro active thinking of staff. Service level in general is way below average, seem not to be used to international guests. Waiter service, pool service (no bar), check out service is low class, not appropriate for such a facility

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五一错峰出行北海

By

07 May 2021

酒店的位置很好,高铁站出来,打车10分钟左右就到酒店。
酒廊的Anna服务超级好的。
每次去酒廊都会很贴心的帮忙拿饮料。

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Excellent room service with luxury decoration.

By

05 May 2021

Very well decorated hotel with professional receptionist. I was a lovely experience to stay with your good company.

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床辅舒适,服务好

By

20 April 2021

酒店位置不错,出去就是沙滩,只是入住时封路搞工程影响了出行。服务人员态度好,特别是歺厅服务人员

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宾客关系服务有待提高

By

05 April 2021

platinumelite

入住前电话宾客关系部,询问白金卡如果定致悦海景房,是否可以升级行政房并享受待遇。回答可以给行政房,但不能享受待遇。(相比很多皇冠假日略显小气,不过能理解每个酒店自身规定)。但入住前宾客关系部另一个人给我电话,再次咨询房型问题时,却告诉我连行政房都不给,定致悦,就升级不上去了。难道你们酒店的升级政策因为不同人就是不同的说法吗?随意性也较大了吧,心里不是很舒服。
酒店的早茶好评,味道服务都很好,个人认为远超富丽华。
其余的中规中矩,在北海,服务算不错的了,但相比全国其他皇冠,还是有很大提升空间的。看在给我回访电话的份上,给8分吧。

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服务热情,设施较好

By

16 March 2021

入住时询问了上次入住体验,并升级了房型,也有协助拿行李,服务还是很不错的。

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美好的北海之旅。

By

09 March 2021

酒店在銀灘正對面地點極佳,酒店人員服務親切、專業,房間舒適沒有問題,早餐的海鮮粉很棒。特別感謝Nancy及所有人員的貼心安排,這次北海之旅留下美好的回憶。

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great location, great service!

By

23 February 2021

great experience overall! front desk are very friendly and helpful, hotel is located next to the beautiful beach, good breakfast, quiet and clean.

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早餐餐饮

By

04 January 2021

platinumelite

早餐餐饮的展示区域混乱。西餐出品却放置于中餐面区(同级别的希尔顿都不会放这个错误)。如果赶时间的人 想吃西餐速战速,可能由于你们的摆放而浪费时间。

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很不错的酒店,客服也很好

By

30 December 2020

club

管家小敏服务很好,酒店位置很不错,出门就是景点。住的很舒心,酒店整体环境很不错,有一种回家的感觉。推荐入住

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实在太差了..尤其卫生问题..真的受不了。

By

22 September 2020

1说是提前给准备好了房间 结果我定的无烟房 给的吸烟房 进房间空调也没开热的要死 欢迎水果半夜才送来
2房间根本没打扫干净 桌子上全是不明毛发和油渍还有黑色的不知道什么东西 浴缸里全是头发 水池里还有一根笔?? 淋浴间没有护发素 这应该算是个脏房吧??提前给准备好了一间脏房??
3早晨去吃早餐进去的时候一个服务员问了房间号 去取餐有一个服务员找我来问房间号 吃了一半又一个服务员过来找我刷房卡?? 几十个人在那吃都不喜查就一直查我 我像骗吃骗喝的??
3 酒廊的欢乐时光有两个菜都馊了
本来想住三天的 当天晚上直接买机票走了。

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