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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.6

based on 968 reviews
90%
Recommend This Property

Ratings Breakdown

968reviews

  • 5 Stars
    679
  • 4 Stars
    211
  • 3 Stars
    51
  • 2 Stars
    14
  • 1 Stars
    13

Comfortable bed and great service

By

24 June 2017

Comfortable bed and great service
nice food, beautiful swimming pool ang gym
very good hotel!

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Very good hotel at very good price

By

23 June 2017

platinumelite

Very nice hotel near airport. Friendly attentive staff and fine facility.

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整体比较合适,出行比较方便

By

20 June 2017

房间的空调始终无法把温度降低到26度,永远的29.5度。
卫生间洗手盆下方的抽屉凹槽有积水,黏黏的,体验特别不好。

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Great service

By

17 June 2017

I had an excellent stay. I have to thank the very friendly staff for that.

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住宿体验

By

16 June 2017

club

环境和服务都很不错,比预想的要好很多,交通很方便,在大望京地带,有很多吃的,总之就是很好!和男朋友一起去的,他也很满意!

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always satisfied over every staying

By

15 June 2017

no matter what problems I had while staying in Lido Crown Plaza.

Tina Chen was always there to fix for me. Thanks!

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前台体贴

By

15 June 2017

club

办理入住时,前台充分考虑到小宝宝的需求,特意给我们安排了超大床,入住舒适。由于入住尚早,前台友情提示我们,超大窗需要等待大约1个小时,刚好在这个空挡我们可以就餐。
就这样,一举两得,中餐吃好后,房间也准备就绪,愉快入住。

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总体来讲舒适 但服务不到位

By

14 June 2017

club

吃早饭时被安排的很远 每次要非很大劲才能让服务员过来服务 整体感觉硬件设施比软件设施好 服务人员素质有待加强

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服务可以,隔音不好

By

14 June 2017

club

能听到走廊的声音。有些素质差的客人大声喧哗。隔音差!
餐厅服务一般,上菜速度太慢,催了好几次。品质也不高,性价比很低!

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床铺舒服

By

13 June 2017

希望自己家里也有一套床铺,不好的一点是房间有点小,孩子如果跑动的话活动不开,而且房间特别冷,空调使用方法不简单,老人们不会用

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早餐質量

By

12 June 2017

選擇還是很多的,但食物溫度不熱。
厨師態度不行,沒反應,讓人覺得不要打擾的感覺。
服務員還是不錯的,有禮貌,但多忙著餐桌佈置,等了很久才發現需協助。

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同一问题得到不同回复

By

11 June 2017

三月份一次出差入住,贵酒店未把住宿历史及积分记录在优悦会员中。这次我第一天入住时提出该情况,前台说会帮我调查。第三天另一个貌似是华裔/香港 前台说让我自己打客服电话咨询此事。最后一天退房时另外一个前台说会帮我调查核实,若有帮我补录。虽然结果不得而知,但是不同的前台得到不同的答案也太奇怪了吧。请加强培训!

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