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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 932 reviews
88%
Recommend This Property

Ratings Breakdown

932reviews

  • 5 Stars
    506
  • 4 Stars
    276
  • 3 Stars
    77
  • 2 Stars
    45
  • 1 Stars
    28

One night stay

By

25 May 2017

club

Wanted somewhere to stay for a concert nearby. Looked in usual places online for cheapish but decent place to stay, close to New St. I got a discounted non refundable rate as an IHG rewards member which compared well with other nearby hotel prices.
Easy to book, I requested a quiet room which we got.
Room was clean, bed was comfortable. Air con had to be left on all night and was noisy, but we managed to sleep ok. Probably wouldn't suit a light sleeper. Nice bathroom and toiletries.
Didn't have breakfast - £14 is way too expensive!
Wasn't sure if the water in the fridge was free or not so didn't have any. Would have preferred a nicer coffee than Nescafe instant but that's a personal preference.
Nice view over the city from a high up room.

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Stay at crawn plaza

By

24 May 2017

club

Every this was fine and the staff were so fraindly.

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Team training

By

23 May 2017

Nice rooms, comfortable bed
Nice bar area, friendly bar staff
Welcoming reception and quality reception area
However waiting staff very slow in restaurant, we were one of the first people in the restaurant and took close to one hour to get our food

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Great room and good service

By

19 May 2017

club

The hotel is being up dated and it really shows. The room I stayed in this time was of a very much better standard and comfortable. the staff are customer focused and nothing was too much trouble.
The amenities are good and the variety at breakfast and lunch was better than expected.
The reception team were keen to make sure I could manage with my luggage.
This was such a pleasant visit compared to my last.

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A much improved experience

By

18 May 2017

A much improved experience this time. Strong front staff support.

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Great night's sleep

By

17 May 2017

club

Very comfortable bed, good quality sheets, lovely thick fluffy towels.
Especially liked the aromatherapy sleep kit provided although on this occasion I had no need to use it!

Disappointed in all the building work and access problems around the hotel as there was no warning of these given in the information provided.

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Good family room

By

16 May 2017

club

Good family room. Clean. No probs.
Outside Parking on road.
Paid by meter.

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One day stay

By

16 May 2017

Understaffed Bar , Poor quality of television and the channels appear to be as it was in 90's cannot believe it as an LCD TV . No batteries in Remote or the remote did not work. no power sockets near your bed. These were the Cons - Pros- Staff was responsive and security of the hotel is good

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Centre of the city

By

15 May 2017

platinumelite

Good quiet rooms in central location of Birmingham

Good bed, pillows, bathroom etc

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Business Stopover

By

15 May 2017

Very enjoyable stay once inside the hotel. The building site right outside the front door is a little disconcerting on arrival.

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Friendly hotel, well located

By

13 May 2017

This hotel is well placed for the centre of Birmingham.
The staff are all friendly and efficient.
Facilities are very good
I always ask to be booked in the Crowne Plaza when I come to the city.

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A very pleasant stay

By

12 May 2017

Definitely one of the better hotels in Birmingham.

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