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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1598 reviews
88%
Recommend This Property

Ratings Breakdown

1598reviews

  • 5 Stars
    903
  • 4 Stars
    459
  • 3 Stars
    127
  • 2 Stars
    63
  • 1 Stars
    46

Sunday night stay in Club room

By

17 October 2019

All hotel staff were very attentive and proactive to your possible needs from concierge to bar person. The sunday rate was excellent for a Club room.Location is great and close to rail and centre of Birmingham Club lounge facilities were very good and proactive service from the staff. I contacted reception to request feather pillows and within minutes someone appeared with 4 pillows all nicely packaged in a protective cover and were obviously clean and fresh.My club room had a great bathroom with separate shower which is one of the best for water flow I have experienced in a hotel. Great to have a separate bath plus a make up mirror too. Breakfast - good choice. I ordered omelette which was freshly made and served at my table and was a generous portion. My only build is that the lobby area lacks warmth and a vibe area really to enjoy a drink. Parking is close on the map but due to the roadworks and one way system meant it took 30 minutes to park as it is in the Mailbox shopping centre.

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