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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 1235 reviews
90%
Recommend This Property

Ratings Breakdown

1235reviews

  • 5 Stars
    660
  • 4 Stars
    362
  • 3 Stars
    135
  • 2 Stars
    47
  • 1 Stars
    31

Poor service

By

10 November 2018

Very disappointed. Arrived and was given a standard room. As I am an spire elite member and was not given an upgrade I had to remind them of my status. I was then upgraded to a park view room. Was recognised as a gold member instead of a spire elite on the T V.

Lifts

There are two major lifts, one was out of order when we were there. I was told that it it had been out of order for a week. On departure, there is only one lift to the car park. This was being serviced( at 9: 30) a poor time to service a solo lift to the car park. When I asked how we could transport our luggage to our car, it was suggested that we use the car entry/ exit road with only a belated offer for a porter to transport the luggage( poorly offered).

I am very disappointed at the service offered at this hotel. By far the worse hotel in this group.

I have always stayed in IHG hotels where possible but I feel the the Crowne Plaza in Canberra is not up to the usual standard.

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