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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 975 reviews
94%
Recommend This Property

Ratings Breakdown

975reviews

  • 5 Stars
    641
  • 4 Stars
    248
  • 3 Stars
    41
  • 2 Stars
    30
  • 1 Stars
    15

Great staff

By

27 April 2017

We arrived early but no problem, we were greeted with a smile and upgraded which was a nice suprise. We were allocated one of our 3 rooms. Staff very efficient and helpful at checkin. Beds extremely comfortable and rooms great. We ate at the grill restaurant and the food was very good. The restaurant staff are a credit to the company. Breakfast was great, loads of great choices and again service was very efficient and we were served with a smile.

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A Suprisingly Friendly Stay

By

25 April 2017

club

Situated in not the most attractive part of Chester, the hotel was very close to all the necessary amenities. Once inside the hotel, although very aesthetically pleasing, the format was a little confusing.
The Staff were all very polite and the hotel was clean. Although the rooms were comfortable, the walls are thin and the curtains let quite a lot of the morning light through denying any late risers.

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Short break

By

22 April 2017

club

A good short break, nice room, kids love the pool, luckily we were only there for one night as we couldn't use the pool at certain times due to fitness classes. Steam room didn't work either. Club room is great, when you can take the kids in. A bit noisy during the early morning, not experienced that before though. Would go back.

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Great one night stay

By

22 April 2017

club

All great as expected.
Felt very comfortable and looked after.

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Friendly helpful staff

By

22 April 2017

Staff always friendly and helpful. Good quality breakfast with plenty of choice to start your day.

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Great service

By

21 April 2017

club

Young couple stayed on overnight, bar area and reception was very modern, we felt the rooms were a little dated compared to the rest of the hotel but overall nothing to complain about and the staff were overly friendly! Brilliant stay. Close to town centre aswell.

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Superb hotel

By

20 April 2017

We stayed for one night only on Good Friday, really good hotel with superb staff who provide excellent customer service, added tip if you stay at this hotel try the "Upstairs at the grill" restaurant just round the corner from the hotel but you will need to book.

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Our Visit to Chester

By

20 April 2017

club

A short notice trip to Chester, as an IHG rewards member we looked at the Crowne Plaza. The hotel was located well to access the centre of Chester, however, we did find it a little difficult to find.

The hotel staff were very friendly and helpful.

Food was very nice. There were good choices for dinner, and it was very tasty. Staff were also very good. A good set of choices for breakfast.

We would stay at the hotel again if visiting the area.

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Comfortable bed and great service

By

18 April 2017

club

Lovely hotel well worth the money rooms were very clean and modern. Staff very pleasant and extremely helpful. Perfect location for shoping , lots of nice places around to eat.

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Another business trip!

By

16 April 2017

club

The hotel is a little gem in a concrete suit staff are friendly and helpful . The hotel is well situated for both the town and for access to north wales. Made another business trip very enjoyable,

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The Crowne Plaza Experience

By

15 April 2017

The stay in the Crowne Plaza was for business purposes, but as always when your on business it is essential that the stay not only satisfies complete rest and relaxation the food needs to satisfy your expectations.
The Crowne Plaza satisfies all my expectations is every way staff, food, sleep and car parking.

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A lovely stay

By

13 April 2017

club

My only problem was that, although I selected the express check out, I did not receive my bill overnight as I had not been asked to pay for the newspaper I had ordered.

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