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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.6

based on 509 reviews
90%
Recommend This Property

Ratings Breakdown

509reviews

  • 5 Stars
    357
  • 4 Stars
    110
  • 3 Stars
    28
  • 2 Stars
    8
  • 1 Stars
    6

Cozy and good to stay for business

By

29 May 2017

club

The staff is very helpful and the room including internet is also good to work after working hours. The fitness staff is doing his job to clean the equipement in clean condition. I have a quality sleep in night time from the soft and cozy bedroom.
Various of breakfast should be improved for long day stay.
In general I would recommended this place to stay and I will choose this place for next trip.

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总体体验接近完美

By

27 May 2017

club

总体体验接近完美。

遗憾是泳池偏小,而且形状不规则,不利于长时间以健身为目的的游泳。

如果考虑提供往返机场或临近地铁站的shuttle,会更好。

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Comfortable bed and experience, internet could be faster

By

27 May 2017

club

Comfortable bed and experience, internet could be faster

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房型不错

By

24 May 2017

环境好,在山上,隔音效果不是太好。地理位置不算好。交通得靠有车。价格稍微贵了点。早餐还丰富。房间挺干净整洁的。

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很棒的酒店

By

24 May 2017

酒店离机场不远,环境简直赞爆了!酒店干净,床也舒服,窗外就是保利高尔夫球场,视野刚好,也安静。早餐也不错!

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环境舒适

By

23 May 2017

club

酒店坏境非常舒适,这次是第二次入住,还给免费升级了带观景阳台的景观房,服务非常周到,入住体验一流。酒店坏境非常舒适,这次是第二次入住,还给免费升级了带观景阳台的景观房,服务非常周到,入住体验一流。

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环境一流 服务尚可

By

23 May 2017

club

早餐开始时间并未完全准备妥当 规定早餐开始时间 在面档和煎蛋档位,并没有准备完全。导致顾客出现等待,未能体验到上述二项的早餐。同时,早餐缺乏鲜榨果汁,供应的为瓶装的

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可以说是最差

By

20 May 2017

之前从洲际,皇冠,假日,智选都住过,感觉服务,和酒店相对等级硬件都很不错,所以加入了优悦会,成为ihg的一员。这次入住重庆保利花园皇冠体验了ihg最差服务。下午4点车到大堂,外面没门童,大包小包行李自己搬下车。进门后看到门童在门里站着看着我们也并没有帮忙拿行李。办理ci的妹子全程无笑脸,也没给会员饮料,告了一下电梯位置就不再理了。房间小冰箱里有一滩不知何时的酸奶已经变臭了,金卡无欢迎水果,打电话问前台饮料卷和欢迎水果的事,回答今天没水果了,明天上午10点送到房间。去餐厅吃饭,回来夜床也没有开。直到第二天中午退房水果也没送来。都是小事情,但是不是皇冠还有的服务水准。以后不会再住这家。

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整体服务不错!但仍需改进。

By

17 May 2017

建议针对入住三天及以上提供免费洗衣服务!为什么要至少50个字符?
调查表内容空洞无物,耽误用户时间。。。。。。。。。。。。。。

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Great staff, really nice people

By

14 May 2017

platinumelite

Always enjoy my stay, Vivian, Andy, Rachel, Alisa and Heidi from my previous visits work extra hard to make my stay a good one.

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员工素质高,服务热情

By

12 May 2017

club

环境优美,房间干净整洁。
早餐还可以,就是果盘的更新速度不快。
如果下次去重庆出差, 我还会考虑IHG.

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硬件舒适,服务需要提高

By

12 May 2017

酒店的整体环境非常不错,空气很好。但酒店的服务还有待提高。预授权费用扣错,处理的非常慢,而且没有人主动跟我联系。

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