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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 383 reviews
76%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    165
  • 4 Stars
    112
  • 3 Stars
    49
  • 2 Stars
    28
  • 1 Stars
    29

Disappointing stay not reaching Crowne Plaza standard

By

21 May 2018

club

I was quite disappointed with my stay, especially considering my expectations of what a Crowne Plaza hotel should be.
Firstly, the area where the hotel is located - it's horrible. Very dirty outside of the hotel and hard to get to unless using a taxi.
Secondly, the check in took good 10 minutes at least and made an impression that the reception personnel didn't know what to do.
Thirdly, the cleanness of the room - it made an impression that the room wasn't cleaned at all or if it was, it was done very unprofessionally as there were small particles of dirt everywhere - in the room and the bathroom. We didn't complain simply because we were staying for 1 night only and didn't have time on changing rooms.
Finally, the quality of the room - I guess it was looking great several years ago, but now the furniture looks quite shabby. There are multiple spots and stains on wooden and textile surfaces.
On a positive note - the room is extremely spacious, which however is undermined by the above faults.

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