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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.4

based on 585 reviews
85%
Recommend This Property

Ratings Breakdown

585reviews

  • 5 Stars
    345
  • 4 Stars
    166
  • 3 Stars
    39
  • 2 Stars
    18
  • 1 Stars
    17

整体舒适

By

19 January 2017

platinumelite

环境整洁,工作人员服务态度好、效率高,房间床铺舒适、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、、

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服務好,但空調差!

By

18 January 2017

club

服務很好,房間大但硬體不佳。中央空調冬天只供應暖氣,房內很悶。有開窗透氣,但因位在大馬路旁,噪音非常大,嚴重影響睡眠。

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新婚房布置得很不错

By

17 January 2017

club

15号晚接近12点才到达酒店,不过三件大床房位于三个楼层…没办法,不过到了房间,要求布置的婚房细节很棒

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酒店位置好,更适合商务

By

17 January 2017

platinumelite

酒店对会员很友好,房间升级且享受HH待遇。
可惜泳池是室外的,昆明冬天挺冷的。
如果商务出行,非常完美。

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酒店陈旧,标准一般

By

16 January 2017

1、开车到酒店地下停车场,发现到酒店大厅不便;2、酒店大厅服务人员新上岗对业务不完全熟悉,在老员工协助下办理了入住;3、酒店电梯在10:00-18:00之间不刷房卡,和别的酒店不同;4、客房打扫不彻底,进房就看到地上还有上位客人用过的一次性筷子包装袋,电视柜下方悬着一捆线缆;5、卫生间洗漱台上没打扫的长发20cm左右。

1、酒店提供了欢迎水果;2、酒店早餐尚可。

Posted byHotelStaff
16 January 2017
尊敬的客人,十分感谢您花费宝贵的时间与我们分享您的入住体验,看到您的反馈我们感到十分遗憾也看到我们有许多需要改进的地方,我们已经将您的意见和建议反馈给酒店相关部门制定改进计划,期待能为每一位宾客带来宾至如归的居停体验,再次感谢您的意见和建议,我们真诚期待能迎来您的再次光临,祝您生活愉快! 市场传媒经理
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还行!

By

15 January 2017

公共的部分还不错,房间里的设施也还好没有很久的感觉。只是电视没有一个频道是清楚的,全是雪花!空调出风口的风量很小、回风口的声音略大,因此睡觉的时候有点闷、有点吵!

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整体服务不错

By

14 January 2017

club

服务还可以,希望那个越来越好!很多时候细节决定成败,希望哪个酒店在细节上能做的更好。另外,硬件设施也是提供服务的保证,硬件设施能够更加完备才是最好的!

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酒吧饮品不能送去房间

By

14 January 2017

我想把红酒拿到房间去喝,别的皇冠都可以的,这里一开始说不行,去问了很久,结果和我说要用纸杯帮我装红酒我也是醉了。

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服务态度好

By

14 January 2017

club

床铺舒适,服务一流。
每一个工作人员服务态度都非常好。
给人一种家的感觉,居住环境也非常良好。
客房卫生打扫很干净,浴室的水温适中,房内的温度非常温暖。

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装修风格陈旧,住宿体验一般

By

12 January 2017

platinumelite

整体房间的感觉比较陈旧,空调温度过于干燥,书桌比较旧了,保养一般。

只点了一份夜间送餐服务,送的粥,粥里有根头发,并且送的小菜在放在书桌上时不小心侧翻在桌上,对此送餐员未做任何解释。

Posted byHotelStaff
13 January 2017
尊敬的客人,看到您的反馈我们感到十分抱歉,此次入住没有为您带来满意的入住体验。春城昆明四季如春,冬季稍显干燥,下次敬请致电宾客服务中心,我们将为您提供改善空气湿度的加湿器,希望为您带来舒适的居停环境。您提到的送餐问题我们已反馈给餐饮部并引起重视,酒店会引起重视加强食品卫生安全的标准,同时加强对员工的培训,提升服务品质,期待您再次光临,见证我们的努力与提升!祝您生活愉快! 市场传媒经理
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整体不错,清洁度有待提高

By

12 January 2017

club

整体还不错,服务很热情,但是枕套不干净,睡下后看到枕套上的异物实在有点影响心情,另外书桌也没擦干净。。。

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员工很友好

By

12 January 2017

platinumelite

员工很友好,酒店设施还不错,早餐也令人满意。总体而言值得推荐。性价比比较高,地理位置也不错,唯一的缺点是空调的制冷效果不甚理想。

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