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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 1125 reviews
81%
Recommend This Property

Ratings Breakdown

1125reviews

  • 5 Stars
    450
  • 4 Stars
    408
  • 3 Stars
    138
  • 2 Stars
    68
  • 1 Stars
    61

Newly Refurbed and Still Feels Very NIce

By

23. Mai 2017

On the plus side, the room was very nice, absolutely spotless, thank you house keeping, though a little on the small side, the bed comfortable, the bathroom had a shower and bath with two shower heads, a nice touch. It was also quiet, which again was welcome.

The free wi-fi was pretty good and very welcome and there was a fridge to keep my Kings Cross M&S stash of food in. It all felt very new and in good condition, I think it had been refurbed in February 2017 and it was done very stylishly with some good touches, for example, the side of the table with the plug sockets had been well thought out.

On the downside, with a heavy case, it is a 15 min walk from Kings Cross in a so-so area with not a lot there. Ok, I am probably being mean, there is Cafe Maya a five minute walk down towards Mt Pleasant for a fry up breakfast and a Belgo around the corner but not much else. For future reference, bus no 63 stops at Glynne Place if you have weary feet.

Check in took 20 mins because the computers were down - I wondered if they had been hit with the ransomeware virus and the staff seemed unsurprisingly very hassled as they had no record of bookings.

The thing that reduced my rating from excellent to very good is that I partly chose the place because it had a pool. At no point did I see that there was a charge. I forget what it was now, was it £3.80 or something like that...anyway, it seemed a mean gesture to charge guests to use a titchy pool; a shame. On check out, I said that I did not realise there was a charge nor did I see it when I booked. The man on reception overtalked his female colleague which was rude (to her) and just parroted information to me that I already knew, i.e. that there was a charge, which seemed a bit silly, really, as I commented on it.

Pool charge aside, the hotel would otherwise have rated an excellent from me because I thought it was really very nice.

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clean comfortable great Hotel

By

23. Mai 2017

club

All spoilt by lack of management available on checkout
to authorise refund of deposit. Management not available until after 10am. All put down to computer fault

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Affordable, Comfortable, and Clean

By

23. Mai 2017

club

The Crowne Plaza is a great value. The staff was very helpful and knowledgeable. The beds were large and comfortable. The bathroom was updated and very spacious. I enjoyed my stay and woulf definitely recommend this hotel.

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Overnight Stay

By

22. Mai 2017

club

We needed a comfortable overnight stay with dinner and early start (no breakfast) to get to St Pancras just after 7am. Goals achieved.

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Average stay

By

22. Mai 2017

platinumelite

Value for money was poor here as the hotel was a holiday inn cheap and cheerful but without the cheap am afraid. To charge to use the pool when you are a guest and PC gold/platinum member is not very encouraging.

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Recent refurb

By

22. Mai 2017

The hotel use to be a Holiday Inn now re branded to Crowne Plaza. Rooms have been refurbished recently. Thanks for the upgrade to executive room with being ihg club member as you get bottles of water and bottle of orange juice complimentary. Hotel is central got taxi from train station only took ten minutes. The computer system was down so it did cause few problems and i haven't received the extra 600 welcome amenity points as yet. Wi fi was fast. the television sometimes was cutting out the picture. Room had nice view. Bed was comfortable and shower was fine. Would stay again if was in the area as prefer staying in crowne plaza and means can keep earning the points. Room service arrived within 30 minutes had a good choice of vegetarian dishes.

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Good base for getting about in London

By

20. Mai 2017

club

The Crown Plaza Kings Cross is a good location for getting around London, near to Kings Cross station and the underground hub. Comfortable hotel with helpful staff.

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Great bat staff

By

18. Mai 2017

Really good to see a "chain" hotel displaying some independence and character. Great dining options with Belgo on site and a fantastic bar with talented bar staff happy to prepare non-menu items and demonstrate their skills.

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shambles...

By

18. Mai 2017

club

No record of booking.. Over charged twice!.. hassle to get refunded.. wow.. isnt this one of the worlds biggest groups?!

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环境不错,性价比高

By

18. Mai 2017

club

离国王十字车站不远,步行可到大英博物馆,位置不错,早餐品种丰富,员工都非常热情,可惜就是时间有限,没有体验健身中心等。

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Improving property

By

17. Mai 2017

Good hotel for this part of London. A little tricky if relying on public transport. Good features and amenities. Staff need to step up to crowne plaza rather than holiday inn standards still. Slow and disorganised at checkin.

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London

By

16. Mai 2017

platinumelite

Overall good experience location a bit away from central

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