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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1008 reviews
88%
Recommend This Property

Ratings Breakdown

1008reviews

  • 5 Stars
    593
  • 4 Stars
    251
  • 3 Stars
    74
  • 2 Stars
    60
  • 1 Stars
    30

Confusion reigned!

By

23 April 2017

club

Although the hotel is a great location, parking is very easy and the rooms are spacious and very comfortable, there are many staff training issues needed to be addressed.

An improvement on the room service menu would be good, and also training for the staff on what's on there and how to take an order.

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Great Hotel but some issues with Check out

By

23 April 2017

Hotel is in a really good location near to Excel centre and Emirates Air line for O2. Cleanliness and rooms were nicely sized and clean. Bathrooms felt a little dated.
There were some issues on Checkout as it appeared the hotel hadn't taken a full payment of the cost of the room when we booked an advance rate that needed payment in full on booking. This lead to a fair amount of confusion for reception and myself. Reception staff seemed a little disorganised and lacked confidence when dealing with the situation, could have done with calling out a manager sooner to get a better understanding of what had happened. This issue spoilt an otherwise pleasant stay

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Mia

By

23 April 2017

club

Giudizio buono nel complesso, il servizio bar è da migliorare, poco educati e non in linea con la gentilezza del personale della reception.

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Excellent

By

22 April 2017

club

Service de conciergerie au top.
Petit déjeuner excellent.
Chambre confortable et très bien insonorisée.

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Very Positive Experience

By

21 April 2017

very useful location for our purposes. attentive and very friendly staff. nice and clean building and facilities. good break and dinner quality.

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A

By

20 April 2017

club

Nice hotel pity about the service and the reservation mess up

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MARRIAGE PROPOSAL ‼️

By

20 April 2017

club

I Proposed marriage to my partner at the hotel and all the staff relied around to help make the proposal a success and they were all helpful supportive and wonderful. The pool was great and the sauna too the dinner was good too. I wanna say thank you to Michelle and to all the Restaurant staff who helped organise our stay and the Marriage proposal.
We will be returning to the docklands branch and I hope as a member I can get a tangible discount.



Thank you.

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Atmosphere great

By

20 April 2017

club

I stayed in the hotel for 3 days. Had a wonderful time. I will definitely recommend to a friend. The room was clean and staff were polite

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Feel like royal in Crowne Plaza

By

20 April 2017

We had an amazing stay at Crowne Plaza hotel. The staffs are nice, they have an amazing

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Great hotel!

By

20 April 2017

club

I stayed here with my Wife for her 30th birthday and we both thought the hotel was fantastic.

Very friendly staff and they even brought my Wife a birthday card, ballon and a selection of cakes for her - Very nice touch :)

Great room with great views and very clean.

We would both encourage you to stay here

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An Easter break and time to relax

By

20 April 2017

Great location, staff great and service to a very high standard, apart from the POOL AREA, It was like a Butlins holiday park, very poor and was the environment to relax in. The Crowne Plaza is a top hotel brand and should set high standards in every area which they did apart from the pool area. It needs improving.

We picked the location because it had easy access to the O2, Westfield and getting into London and also because it had a pool and spa area and we wanted to relax for a few days without children.

Most of the time the hotel didn't disappoint apart from one area. I don't like giving bad reviews but in this case I think it is justified

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Comfortable room and awesome staff

By

19 April 2017

club

Check in was effortless and staff were very friendly and the concierge was simply awesome couldn't have asked for a better service.The rooms were neat and bed was as comfy as they get,the internet was very stable compared to other hotels and overall it was good value for money and I can't wait to be back at this hotel

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