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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1031 reviews
88%
Recommend This Property

Ratings Breakdown

1031reviews

  • 5 Stars
    606
  • 4 Stars
    259
  • 3 Stars
    75
  • 2 Stars
    60
  • 1 Stars
    31

WorldTour at Exel

By

22 May 2017

The hotel was perfect and comfortable. The view was greta over the docklands area. Very close to the DLR so transport was easy to access. The staff were very friendly and helpful.

Certainly be back.

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Comfortable room and efficient service

By

21 May 2017

club

Upon arrival my room didn't smell very fresh. I logged on to the internet (which worked very well) and was immediately greeted with a very short survey. I noted in here that the room wasn't fresh, and within an hour someone had come along to spray it with air freshener.

The following morning my shower came away from the wall. I reported this to Reception, and by the time I returned in the evening it was fixed.

Other than these two issues which were handled very efficiently, everything else about the stay was good. The bed was comfy, the room quiet and the bathroom well provisioned. The bar and restaurant staff were very efficient and friendly, and Reception likewise. Check in involved no queue (mid afternoon), and checkout at 8am was also a breeze - just drop off the key, no waiting.

The only improvements I would make are to have sports channels on the TV and some information about the spa/swimming pool in the room.

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Great Hotel

By

18 May 2017

First rate service at this comfortable well situated hotel
Good facilities with a decent gym and pool
Excellent staff and nice rooms
Rates are variable depending upon local events so keep an eye out and get the best deal
Always check via the ihg app and you won't be disappointed
All over an excellent place to stay if the price is right

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Great service

By

17 May 2017

This is the perfect hotel and location for anyone attending conferences at the nearby EXCEL.

Clean and comfortable and a fantastic breakfast. Oh and the bar is great too after a long day.

Just stayed at the Crowne Plaza Times Square too, which was also fantastic.

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Disappointing

By

17 May 2017

Excellent hotel, convenient position and great staff but the food choice and quality are very poor.

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Great hotel great location

By

16 May 2017

club

Nice place easy access to public transport and carpark can not fault it

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Good hotel

By

16 May 2017

club

Good hotel great service was greeted well on arrival. The rooms were well presented very clean and comfortable. Good selection at breakfast and counter was always full. Swimming pool was nice the only thing that I found was the parking was very expensive even though we were hotel guest and was a bit disappointing. Overall very good

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Disgusting

By

15 May 2017

Staff were very racist I was sworn at and was made to feel patronised. I felt bullied and that the staff were following me everywhere in the hotel even though I was only there for business. I was told to upgrade my room for a river view but this was not the case they made me pay extra for a smaller room which was facing a bRick wall! All of the managers were very ill mannered. No one knew anything about the services I was getting miss informed from all of the managers and staff. They charge you what they like without confirming in full what the charges are for. So if you do stay at the hotel use credit card as you may need to dispute the final cost!

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Comfortable and convenient for ExCel conference delegates

By

15 May 2017

club

- Great hotel for business travellers
- Close to ExCel ICC London
- Close to Canary Wharf
- Easy access to London City centre via DLR or tube
- Comfortable rooms and amenities
- Staff are friendly and helpful
- Wifi good but continuous changing of passcode a little inconvenient (although I understand why it is done)

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Crowne Plaza Docklands

By

13 May 2017

platinumelite

Excellent location, by Excel and handy for the Emirates Air Line. Staff are excellent, friendly and helpful, making our stay a great experience.

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Overpriced but nice - Staff not great

By

11 May 2017

club

The hotel seems incredibly overpriced considering it isn't a central location and the leisure centre is very basic and somewhat tired. We found staff to all be very standoffish and short, bordering on rude with many. Rooms were lovely, well kitted out and clean

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Excellent Hotel

By

09 May 2017

club

Stayed here for one night with family. Highly recommend. Parking easily available on hotel grounds or off site next to hotel. Spa excellent. Restaurant was also very good indeed. Overall highly recommended.

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