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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 337 reviews
92%
Recommend This Property

Ratings Breakdown

337reviews

  • 5 Stars
    187
  • 4 Stars
    114
  • 3 Stars
    23
  • 2 Stars
    8
  • 1 Stars
    5

un lieu incontournable

By

26 June 2017

très bon rapport qualité /prix avec un service exceptionnel , très bonne localisation et un restaurant
au top.

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Excellent staff, but rooms need updating

By

23 June 2017

club

Love the staff...very pleasant, helpful and extremely good at their work. We are always made to feel most welcome.
Breakfast buffet is wonderful, although the change to serving coffee one cup at a time by request instead of a cannister containing more cups is unfortunate and inconvenient.

The rooms really need to be updated. The mattresses are in need of replacement, as they "slump" in places, having been in use for years. The rooms need to be painted and the carpet replaced. But worst of all is the shower design: In order to avoid getting the entire bathroom wet while showering, one must stand behind the glass door in the tub. However, when doing so, it's impossible to not stand on the water stop/drain, which then is pressed closed causing the bathtub to fill with water. Whoever designed this needs to be shot.

Having said this, I must stress the fact that I am extremely fond of this hotel and would recommend it in an instant, should renovations and updates be done.

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Lit confortable

By

23 June 2017

Personnels disponible et souriant éviter le service voiturier qui vous raille votre voiture sans vous le dire et si vous l'utilisez pensée à prendre des photo de votre véhicule avant de lui remettre les clés

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An amazing experience

By

22 June 2017

club

This wad by far one of the best hotels I've had the privilege of residing in. Aglover the staff wad extremely courteous and helpful; I wanted for nothing. Breakfast wad amazing, the location is perfect, and the bat staff in particular was fantastic. Inna was a great bartender, so was the other two gentlemen. The breakfast was great, the front desk was helpful. Laundry service was great, everything wad provided and/or covered.

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Great place to stay

By

21 June 2017

club

was at the hotel on business but never wanted to leave.
Would definitely pick this place when traveling on leisure.

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Great service all around

By

20 June 2017

club

Recommend this hotel because of the great staff. The laundry service was top notch because everything was clean and professionally folded. The breakfast food was fresh, may choices of fresh fruit, bread, yogurt, juices and the wonderful coffee.

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Excellent staff

By

19 June 2017

club

The staff was extremely professional and helpful. I look forward to staying here again.

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Good but needs some updating

By

14 June 2017

club

All round this is a good hotel in a very good location on the river side and a few minutes' walk from the main town centre. All the facilities we used were functioning well and the staff were friendly and helpful}
The Crowne Plaza room design hasn't changed for many years and they're lagging behind other brands, including within the IHG group, and a room refresh would give this one a room rating to match the other services.

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Clean, good location but a little costly

By

14 June 2017

Nice, clean crowne plaza, nicely furnished but a little costly!

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Great hotel, just waiting for my point to be added

By

08 June 2017

club

Great hotel, we had a wonderful stay. I booked 2 rooms for my family, me and my husband and kids. The points that should be added to my IHG account are not added yet... it says not qualyfing stay... please add the more than 8000 points that were promised.
Thank you

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Aircondition motor noice

By

08 June 2017

It is terrible to hear the hotel air condition motors during the whole night. Executive rooms should be disturbed by this sound!
Solution of the hotel; discount on a day that I was not planning to visit them. They knew my next visit date(s)!

The restaurant is very good; the restaurant staff is very friendly and good. The selection of wines is a little bit poor. the terrace is perfect located, a sunny view over the river.
I have my doubts to recommend this hotel, as result of the bad night rest.

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Maastricht in the Spring

By

06 June 2017

Great hotel in the center of town. Comfortable, pleasant lobby. Great terrace by the river. Friendly personnel.

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